Qualification details

CHC51608 - Diploma of Employment Services (Release 1)


Usage recommendation:
Supersedes CHC50402 - Diploma of Employment Services 24/Mar/2011
Is superseded by and equivalent to CHC51612 - Diploma of Employment ServicesUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012

ReleaseRelease date
1 1 (this release) 25/Mar/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CHCORG607C - Manage workplace issuesManage workplace issuesSupersededN/A
CHCPOL505B - Manage research activitiesManage research activitiesDeletedN/A
CHCES415A - Monitor and improve contracted employment servicesMonitor and improve contracted employment servicesSupersededN/A
CHCORG529B - Provide coaching and motivationProvide coaching and motivationDeletedN/A
CHCCW503A - Work intensively with clientsWork intensively with clientsDeletedN/A
BSBPMG508A - Manage project riskManage project riskSupersededN/A
BSBPMG510A - Manage projectsManage projectsSupersededN/A
CHCCHILD404A - Support the rights and safety of children and young peopleSupport the rights and safety of children and young peopleSupersededN/A
CHCCM404A - Undertake case management for clients with complex needsUndertake case management for clients with complex needsDeletedN/A
CHCCS411B - Work effectively in the community sectorWork effectively in the community sectorSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 223112 Recruitment Consultant 
ASCO (occupation type) Identifier 3292-11 Project Or Program Administrator 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Employment Services 
Taxonomy - Occupation N/A Employment Services Branch Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 223112 Recruitment Consultant 02/Feb/2009 
ASCO (occupation type) Identifier 3292-11 Project Or Program Administrator 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 421 Diploma 02/Feb/2009 
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Modification History

Not Applicable


This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers.

Occupational titles  may include:

  • Employment services site/branch manager
  • Senior case manager
  • Employment services team leader
  • Senior employment consultant
  • Employment services program manager

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into CHC51608 Diploma of Employment Services  candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

  • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
  • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
  • The exercise of discretionary judgement and decision making under general guidance.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


16 units are required for award of this qualification including:

  • 8 core units
  • 8 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Group B elective which is recommended for those entering community sector work
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships 

CHCCS513B Maintain an effective community sector work environment 

CHCES311B Work effectively in employment services 

CHCES415A Monitor and improve contracted employment services 

CHCES502B Research and report on labour market information 

CHCES511A Manage contracted employment services 

CHCNET501B Work effectively with other services and networks 

HLTOHS401A Maintain workplace OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

PSPMNGT605B Manage diversity 

Group B elective  - recommended for those entering community sector work 

The following elective is recommended for people starting work in employment services without previous experience of working in the community sector:

CHCCS411B Work effectively in the community sector 

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.

Advanced practice electives 

CHCCAR501B Conduct career guidance interview 

CHCCDP501B Liaise with employers to promote flexible work arrangements 

CHCCHILD404A Support the rights and safety of children and young people 

CHCCM404A Undertake case management for clients with complex needs 

CHCCM501A Coordinate complex case requirements  (Note pre -requisite  CHCCM404A)

CHCCM503C Develop , facilitate and monitor all aspects of case management 

CHCCM504C Promote high quality case management 

CHCCM605C Develop practice standards 

CHCCOM504A Develop , implement and promote effective workplace communication 

CHCCS416A Assess and provide services for clients with complex needs 

CHCCS422A Respond holistically to client issues and refer appropriately 

CHCCS500A Conduct complex assessment and referral 

CHCCS503A Develop , implement and review services and programs to meet client needs 

CHCCS604A Manage the delivery of quality services to clients 

CHCCW503A Work intensively with clients 

CHCDIS509D Maximise participation in work by people with disabilities 

CHCES413A Develop and monitor employment plans with clients 

CHCINF505C Meet statutory and organisation information requirements 

CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively 

CHCMH411A Work with people with mental health issues 

CHCORG428A Reflect on and improve own professional practice 

CHCORG502A Work autonomously 

Business management electives 

BSBADM502B Manage meetings 

BSBCMM401A Make a presentation 

BSBLED401A Develop teams and individuals 

BSBMGT401A Show leadership in the workplace 

BSBMGT516B Facilitate continuous improvement 

BSBMKG401B Profile the market 

BSBMKG507A Interpret market trends and developments 

BSBMKG514A Implement and monitor marketing activities 

BSBPMG508A Manage project risk 

BSBPMG510A Manage projects 

BSBREL401A Establish networks 

BSBRSK401A Identify risk and apply risk management processes 

BSBRSK501A Manage risk 

BSBSLS502A Lead and manage a sales team 

BSBSUS501A Develop workplace policy and procedures for sustainability 

BSBWOR501B Manage personal work priorities and professional development 

CHCADMIN508B Manage limited budgets and financial accountabilities 

CHCCS503A Develop , implement and review services and programs to meet client needs 

CHCCS512B Develop a service delivery strategy 

CHCES311B Work effectively in employment services 

CHCNET402A Establish and maintain effective networks 

CHCORG406B Supervise work 

CHCORG423B Maintain quality service delivery 

CHCORG506D Coordinate the work environment 

CHCORG529B Provide coaching and motivation 

CHCORG607C Manage workplace issues 

CHCORG610B Manage change in a community sector organisation 

CHCORG611B Lead and develop others in a community sector workplace 

CHCORG627B Provide mentoring support to colleagues 

CHCPOL402B Contribute to policy development 

CHCPOL504B Develop and implement policy 

CHCPOL505B Manage research activities 

PSPGOV603B Develop a tender submission response 

Oral health 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health 

CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care