Modification History
Not Applicable
Description
This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Entry requirements
To gain entry into CHC51608 Diploma of Employment Services candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:
- The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
- A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
- The exercise of discretionary judgement and decision making under general guidance.
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 16 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS513B Maintain an effective community sector work environment
CHCES311B Work effectively in employment services
CHCES415A Monitor and improve contracted employment services
CHCES502B Research and report on labour market information
CHCES511A Manage contracted employment services
CHCNET501B Work effectively with other services and networks
HLTOHS401A Maintain workplace OHS processes
The importance of culturally aware and respectful practice
All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
PSPMNGT605B Manage diversity
Group B elective - recommended for those entering community sector work
The following elective is recommended for people starting work in employment services without previous experience of working in the community sector:
CHCCS411B Work effectively in the community sector
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.
Advanced practice electives
CHCCAR501B Conduct career guidance interview
CHCCDP501B Liaise with employers to promote flexible work arrangements
CHCCHILD404A Support the rights and safety of children and young people
CHCCM404A Undertake case management for clients with complex needs
CHCCM501A Coordinate complex case requirements (Note pre -requisite CHCCM404A)
CHCCM503C Develop , facilitate and monitor all aspects of case management
CHCCM504C Promote high quality case management
CHCCM605C Develop practice standards
CHCCOM504A Develop , implement and promote effective workplace communication
CHCCS416A Assess and provide services for clients with complex needs
CHCCS422A Respond holistically to client issues and refer appropriately
CHCCS500A Conduct complex assessment and referral
CHCCS503A Develop , implement and review services and programs to meet client needs
CHCCS604A Manage the delivery of quality services to clients
CHCCW503A Work intensively with clients
CHCDIS509D Maximise participation in work by people with disabilities
CHCES413A Develop and monitor employment plans with clients
CHCINF505C Meet statutory and organisation information requirements
CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively
CHCMH411A Work with people with mental health issues
CHCORG428A Reflect on and improve own professional practice
CHCORG502A Work autonomously
Business management electives
BSBADM502B Manage meetings
BSBCMM401A Make a presentation
BSBLED401A Develop teams and individuals
BSBMGT401A Show leadership in the workplace
BSBMGT516B Facilitate continuous improvement
BSBMKG401B Profile the market
BSBMKG507A Interpret market trends and developments
BSBMKG514A Implement and monitor marketing activities
BSBPMG508A Manage project risk
BSBPMG510A Manage projects
BSBREL401A Establish networks
BSBRSK401A Identify risk and apply risk management processes
BSBRSK501A Manage risk
BSBSLS502A Lead and manage a sales team
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR501B Manage personal work priorities and professional development
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCS503A Develop , implement and review services and programs to meet client needs
CHCCS512B Develop a service delivery strategy
CHCES311B Work effectively in employment services
CHCNET402A Establish and maintain effective networks
CHCORG406B Supervise work
CHCORG423B Maintain quality service delivery
CHCORG506D Coordinate the work environment
CHCORG529B Provide coaching and motivation
CHCORG607C Manage workplace issues
CHCORG610B Manage change in a community sector organisation
CHCORG611B Lead and develop others in a community sector workplace
CHCORG627B Provide mentoring support to colleagues
CHCPOL402B Contribute to policy development
CHCPOL504B Develop and implement policy
CHCPOL505B Manage research activities
PSPGOV603B Develop a tender submission response
Oral health
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care
