Qualification details

CHC51115 - Diploma of Financial Counselling (Release 1)


Usage recommendation:
Is superseded by CHC51122 - Diploma of Financial CounsellingNon Equivalent. Packaging of core and electives units changed. Packaging rules changed. Qualification and Unit Codes updated. Qualification Description updated. 13/Dec/2022
Supersedes CHC52108 - Diploma of Community Services (Financial counselling)This version was released in CHC Community Services Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Change in packaging rules Significant changes to core units 07/Dec/2015

ReleaseRelease date
1 1 (this release) 08/Dec/2015


SchemeCodeClassification value
ANZSCO Identifier 411713 Family Support Worker 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Health and Community Services 
Taxonomy - Occupation N/A Financial Counsellor,Rural Financial Counsellor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411713 Family Support Worker 29/Apr/2016 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 29/Apr/2016 
Qualification/Course Level of Education Identifier 421 Diploma 08/Dec/2015 
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Modification History



Release 1

This version was released in CHC Community Services Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages.

Change in packaging rules

Significant changes to core units

Supersedes CHC52108

Qualification Description

This qualification reflects the role of financial counsellors working in the following two contexts.

  • Generalist financial counsellors who work in a variety of agencies that meet the requirements for the Australian Securities and Investments Commission (ASIC) exemption from a financial services or credit licence under ASIC class order 10/1063. Financial counsellors work across a variety of metropolitan, rural and remote settings.
  • Rural financial counsellors who undertake specialised financial counselling work that assists primary producers and rural small business owners in debt, and are employed in agencies funded for this purpose. These agencies meet the requirements for the ASIC exemption from a financial services/credit licence by meeting the conditions of ASIC class order 11/926.

All financial counsellors have specialist knowledge of legal remedies and options to manage debt and financial difficulty and are advocates who work in a model of social justice and client empowerment.

This qualification is NOT related to the work performed by financial planners or financial advisers whose role is to provide clients with strategies to address their investment options and require a financial services licence for their work under the National Consumer Credit Protection Act 2010. This qualification is also not appropriate for financial capability workers.

This qualification does NOT refer to therapeutic counselling. Psychological issues, which affect individuals, families and groups such as gambling, substance abuse, child abuse and mental or physical health problems require referral to a professionally qualified practitioner However, a recognition of, and an ability to work within, a counselling framework and the way in which other issues may interact with financial issues is highly relevant to financial counselling practice.

To achieve this qualification, the candidate must have completed 220 hours of work as detailed in the Assessment Requirements of units of competency.

Packaging Rules

Total number of units = 17

• 14 core units

• 3 elective units, consisting of:

◦ up to 3 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Diploma of Financial Counselling. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for specialisation: 

At least 3 units from Group A must be selected for the award of Diploma of Financial Counselling (Rural), including CHCFIN004 Provide rural financial counselling services

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units 


Facilitate the interests and rights of clients


Provide systems advocacy services


Recognise and respond to crisis situations


Develop and implement community programs


Establish and confirm the counselling relationship


Apply specialist interpersonal and counselling interview skills


Facilitate the counselling relationship and process


Support counselling clients in decision-making processes


Work with diverse people


Facilitate the financial counselling process


Identify and apply technical information to assist clients with financial issues


Develop and use financial counselling tools and techniques


Interpret and use legal information


Reflect on and improve own professional practice

Elective units 

Group A electives – RURAL FINANCIAL COUNSELLING specialisation 


Provide rural financial counselling services


Develop climate risk management strategies


Plan and monitor production processes


Develop and review a business plan


Prepare and monitor budgets and financial reports

Other electives 


Increase the safety of individuals at risk of suicide


Assess co-existing needs


Use communication to build relationships


Develop workplace communication strategies


Coordinate complex case requirements


Develop, facilitate and review all aspects of case management


Promote Aboriginal and/or Torres Strait Islander cultural safety


Provide services to people with co-existing mental health and alcohol and other drugs issues


Work with forced migrants


Undertake bicultural work with forced migrants in Australia


Work with people experiencing or at risk of homelessness


Work with clients within the social housing system


Maintain work health and safety

Qualification Mapping Information

No equivalent qualification


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53