Modification History
Not Applicable
Description
This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.
Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Entry requirements
To gain entry into CHC50808 Diploma of Social Housing candidates must:
1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40908 Certificate IV in Social Housing :
CHCCH301B Work effectively in social housing
CHCCH410A Manage and maintain tenancy agreements and services
CHCCH427A Work effectively with people experiencing or at risk of homelessness
OR
2. Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:
- The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
- A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required
- The exercise of discretionary judgement and decision making under general guidance
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 18 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCCOM504A Develop , implement and promote effective workplace communication
CHCCS502B Maintain legal and ethical work practices
CHCCS604A Manage the delivery of quality services to clients
CHCNET501B Work effectively with other services and networks
CHCORG428A Reflect on and improve own professional practice
CHCORG506D Coordinate the work environment
AND ONE only of the following units :
HLTOHS401A Maintain workplace OHS processes
OR
HLTOHS501A Manage workplace OHS processes
OR
HLTOHS601A Improve workplace OHS processes
The importance of culturally aware and respectful practice
All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A - electives recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
PSPMNGT605B Manage diversity
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Social housing electives
CHCCH422B Manage a formal service level support agreement
CHCCH424B Manage leasehold properties
CHCCH518B Manage property maintenance planning
CHCCH521B Develop social housing enterprise opportunities
CHCCH620D Acquire properties by purchase or transfer
CPPDSM5022A Implement asset management plan
CPPDSM5034A Monitor performance of property or facility portfolio
Property industry electives
CPPDSM4028A Identify and analyse risks and opportunities in the property industry
CPPDSM4074A Select and appoint contractors in the property industry
CPPDSM5005A Contribute to a detailed property feasibility study
CPPDSM5013A Develop a tenancy mix strategy
CPPDSM5026A Manage a consultant property project team
Client services electives
CHCCH522A Undertake outreach work
CHCCM503C Develop , facilitate and monitor all aspects of case management
CHCCS410A Facilitate client participation in the organisation and its management
CHCCS416A Assess and provide services for clients with complex needs
CHCCS504A Provide services to clients with complex needs
CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively
CHCMH301B Work effectively in mental health
or
CHCMH411A Work with people with mental health issues
Community development electives
CHCCD412B Work within a community development framework
CHCCD505D Develop community resources
CHCCD620B Develop and implement a community renewal plan
CHCCS421A Undertake community sector work within own community
Organisation and administration
BSBATSIM406B Manage assets
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR502B Ensure team effectiveness
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCS505A Provide supervision support to community sector workers
CHCINF505C Meet statutory and organisation information requirements
CHCORG406B Supervise work
CHCORG529B Provide coaching and motivation
CHCORG609D Manage projects and strategies
CHCORG610B Manage change in a community sector organisation
CHCORG611B Lead and develop others in a community sector workplace
CHCORG613D Manage organisation's strategic and business planning
CHCORG619C Manage quality of organisation's service delivery outcomes
CHCORG627B Provide mentoring support to colleagues
CHCPOL504B Develop and implement policy
CHCQM501B Facilitate an accreditation process
SRXGOV004B Work effectively with the Board of an organisation
Domestic and family violence electives
CHCDFV402C Manage own professional development in responding to domestic and family violence
CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence
CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
CHCDFV407C Provide domestic and family violence support in non -English speaking background communities
Advocacy electives
CHCAD504A Provide advocacy and representation services
CHCAD505A Represent clients in court (Note pre -requisite : CHCLEG411A)
CHCAD506A Represent the organisation in a court or tribunal
CHCAD603A Provide systems advocacy services
CHCLEG411A Use relevant legislation in response to client needs
Settlement work electives
CHCSW401A Work effectively with forced migrants
CHCSW402A Undertake bicultural work with forced migrants in Australia
