Qualification details

CHC50612 - Diploma of Community Services Work (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 07/May/2012

Usage recommendation:
Supersedes and is equivalent to CHC50608 - Diploma of Community Services WorkUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012
Is superseded by CHC52015 - Diploma of Community ServicesThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHC50612/CHC50812/CHC52008/CHC52212. Significant changes to core units. Change in packaging rules. Removal of entry requirements. Minimum work requirements of 100 hours. 05/Aug/2015

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
CHCAD401D - Advocate for clientsAdvocate for clients N/A
CHCAD504B - Provide advocacy and representation servicesProvide advocacy and representation services N/A
CHCAD603B - Provide systems advocacy servicesProvide systems advocacy services N/A
CHCADMIN508B - Manage limited budgets and financial accountabilitiesManage limited budgets and financial accountabilities N/A
CHCADMIN604B - Manage the finances, accounts and resources of an organisationManage the finances, accounts and resources of an organisation N/A
CHCAOD408B - Assess needs of clients with alcohol and-or other drugs issuesAssess needs of clients with alcohol and-or other drugs issues N/A
CHCAOD409E - Provide alcohol and-or other drug withdrawal servicesProvide alcohol and-or other drug withdrawal services N/A
CHCCD402B - Develop and provide community education projectsDevelop and provide community education projects N/A
CHCCD505E - Develop community resourcesDevelop community resources N/A
CHCCD508D - Support community actionSupport community action N/A
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SchemeCodeClassification value
ANZSCO Identifier 411711 Community Worker 
ASCO (occupation type) Identifier 2512-13 Community Worker 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Child Protection,Community Services,Youth Work,Mental Health,Aged Care and Disability,Alcohol and Other Drugs 
Taxonomy - Occupation N/A Community Worker,Senior Youth Worker,Family Support Worker,Support Facilitator (Community Services),Welfare Support Worker,Family Services Coordinator,Early Intervention Worker,Case Coordinator (Community Services),Assessor (Community Services),Community Program Coordinator,Pastoral Care Counsellor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411711 Community Worker 02/Oct/2012 
ASCO (occupation type) Identifier 2512-13 Community Worker 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Oct/2012 
Qualification/Course Level of Education Identifier 421 Diploma 07/May/2012 
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Modification History

CHC08 Version 3

CHC08 Version 4


CHC50608 Diploma of Community Services work

CHC50612 Diploma of Community Services work

Updated cored WHS units


This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.

Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.

Occupational titles  may include:

  • Assessor
  • Family support worker
  • Case coordinator
  • Group facilitator / coordinator
  • Case worker or manager
  • Pastoral care counsellor
  • Client service assessor
  • Pastoral care manager
  • Community services worker
  • Program coordinator or manager
  • Community worker
  • Senior youth officer / chaplain
  • Coordinator
  • Social welfare worker
  • Coordinator family services
  • Support facilitator
  • Early intervention worker
  • Welfare worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into CHC50612Diploma of Community Services Work candidates must:

1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40708 Certificate IV in Community Services Work:

CHCCS411C Work effectively in the community sector

HLTHIR403C Work effectively with culturally diverse clients and co-workers


2. Have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

  • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
  • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required and including work with culturally diverse clients and co-workers
  • The exercise of discretionary judgement and decision making under general guidance.

Work application requirements 

To be assessed as competent in this qualification, individual workers are required to undertake supervised work placements in a relevant community service delivery setting, involving, for example, direct client work or community education or development.

Evidence provided by the supervisor will contribute to assessment of the candidate's ability to work at this level.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


18 units are required for award of this qualification including:

  • 11 core units
  • 7 elective units

A wide range of elective units is available, including:

  • Group A electives of which one must be selected
  • Group B electives of which one must be selected
  • Group C elective which is recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

CHCCD514B Implement community development strategies

CHCCM503C Develop, facilitate and monitor all aspects of case management

CHCCOM504B Develop, implement and promote effective workplace communication

CHCCS500B Conduct complex assessment and referral

CHCCSL501A Work within a structured counselling framework

CHCCW503A Work intensively with clients

CHCGROUP403D Plan and conduct group activities

CHCLD415A Confirm client developmental status

CHCLD514B Analyse impacts of sociological factors on clients in community work and services

CHCORG428A Reflect on and improve own professional practice

HLTWHS300A Contribute to WHS processes

Group A electives one unit must be selected  

One of the following units must  be selected

CHCAD504B Provide advocacy and representation services

CHCAD603B Provide systems advocacy services

Group B electives one unit must be selected  

One of the following units must  be selected

CHCCS502C Maintain legal and ethical work practices

CHCCS522B Address complex legal and ethical issues in professional practice
(Note pre-requisite CHCCS400C)

CHCCSL508B Apply legal and ethical responsibilities in counselling practice

The importance of culturally aware and respectful practice

All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group C elective recommended for culturally aware and respectful practice 

This qualification has been structured (through the Entry requirements) to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.

Domestic and family violence electives 

CHCDFV402C Manage own professional development in responding to domestic and family violence

CHCDFV404C Promote community awareness of domestic and family violence

CHCDFV505C Counsel clients affected by domestic and family violence

CHCDFV509D Work with users of violence to effect change

CHCDFV510D Facilitate workplace debriefing and support processes

Settlement work electives 

CHCAD401D Advocate for clients

CHCCM402E Establish and monitor a case plan

CHCCS421B Undertake community sector work within own community

CHCCS607E Coordinate in-service assessment and response to address client needs

CHCSW401A Work effectively with forced migrants

CHCSW402B Undertake bicultural work with forced migrants in Australia

Counselling and pastoral care electives 

CHCCSL502A Apply specialist interpersonal and counselling interview skills

CHCCSL503B Facilitate the counselling relationship

CHCCSL507B Support clients in decision-making processes

CHCCSL509A Reflect and improve upon counselling skills (Note pre-requisites CHCCSL501A, CHCCSL503B, CHCCSL507B)

PUADEFCH001B Provide pastoral care

PUADEFCH002C Provide ethical and pastoral advice

Working with people with disabilities 

CHCDIS301C Work effectively with people with a disability

CHCDIS302A Maintain an environment to empower people with disabilities

CHCDIS322A Support community participation and inclusion

CHCDIS400C Provide care and support

CHCDIS404C Design procedures for support

CHCDIS507C Design and adapt surroundings to group requirements

CHCDIS509E Maximise participation in work by people with disabilities

CHCDIS511A Coordinate services for people with disabilities

Working with children and young people 

CHCCHILD401B Identify and respond to children and young people at risk

CHCCS521B Assess and respond to individuals at risk of suicide

CHCYTH301E Work effectively with young people

CHCYTH404E Support young people in crisis (Note pre-requisite: CHCYTH301E)

CHCYTH506B Provide services for young people appropriate to their needs and circumstances

CHCYTH608D Manage service response to young people in crisis

Working with people with mental health issues 

CHCCS521B Assess and respond to individuals at risk of suicide

CHCMH408C Provide interventions to meet the needs of consumers with mental health and AOD issues

CHCMH409A Facilitate consumer, family and carer participation in the recovery process

CHCMH411A Work with people with mental health issues

CHCMH504E Provide a range of services to people with mental health issues

Working with people with alcohol and other drug issues 

CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues

CHCAOD409E Provide alcohol and/or other drug withdrawal services

HLTFA311A Apply first aid

HLTFA412A Apply advanced first aid (Note pre-requisite: HLTFA311A)

Social housing electives 

CHCCH427B Work effectively with people experiencing or at risk of homelessness

CHCCH428B Work effectively within the Australian housing system

CHCCH522B Undertake outreach work

Administration and coordination electives 

CHCADMIN508B Manage limited budgets and financial accountabilities

CHCADMIN604B Manage the finances, accounts and resources of an organisation

CHCCD516B Work within organisation and government structures to enable community development outcomes

CHCCS400C Work within a relevant legal and ethical framework

CHCINF505D Meet statutory and organisation information requirements

CHCORG506E Coordinate the work environment

CHCORG525D Recruit and coordinate volunteers

CHCPOL504B Develop and implement policy

PSPMNGT605B Manage diversity

Evidence and research based practice 

CHCPOL403C Undertake research activities

CHCPOL501A Access evidence and apply in practice

Community development electives 

CHCCD505E Develop community resources

CHCCD508D Support community action

CHCCD509C Support community leadership

CHCCD606C Establish and develop community organisations

CHCCD615A Develop and implement community development strategies

CHCPOL505B Manage research activities

Community education electives 

CHCCD402B Develop and provide community education projects

CHCCED311A Provide sexual and reproductive health information to clients

CHCCED511A Develop, implement and review sexual and reproductive health education programs

CHCCS414A Provide education and support on parenting, health and well being

CHCPROM502B Implement health promotion and community intervention

Financial, language, literacy and numeracy electives 

CHCFLE301A Work with clients needing financial literacy education

CHCFLE302A Educate clients in fundamental financial literacy skills

CHCFLE303A Educate clients to understand debt and consumer credit

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

Oral health 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

CHCOHC402A Support clients and groups to learn practical aspects of oral health care

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