Qualification details

CHC50608 - Diploma of Community Services Work (Release 1)


Usage recommendation:
Is superseded by and equivalent to CHC50612 - Diploma of Community Services WorkUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012
Supersedes CHC50702 - Diploma of Community Welfare Work 24/Mar/2011

ReleaseRelease date
1 1 (this release) 25/Mar/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CHCAD504A - Provide advocacy and representation servicesProvide advocacy and representation servicesSupersededN/A
CHCAD603A - Provide systems advocacy servicesProvide systems advocacy servicesSupersededN/A
CHCCD509C - Support community leadershipSupport community leadershipSupersededN/A
HLTOHS300B - Contribute to OHS processesContribute to OHS processesSupersededN/A
HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander peopleWork effectively with Aboriginal and/or Torres Strait Islander peopleSupersededN/A
CHCDFV404C - Promote community awareness of domestic and family violencePromote community awareness of domestic and family violenceSupersededN/A
CHCAOD409D - Provide alcohol and/or other drug withdrawal servicesProvide alcohol and/or other drug withdrawal servicesSupersededN/A
CHCDIS507C - Design and adapt surroundings to group requirementsDesign and adapt surroundings to group requirementsDeletedN/A
CHCDIS509D - Maximise participation in work by people with disabilitiesMaximise participation in work by people with disabilitiesSupersededN/A
CHCLLN403A - Identify clients with language, literacy and numeracy needs and respond effectivelyIdentify clients with language, literacy and numeracy needs and respond effectivelySupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 411700 Welfare Support Workers 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Mental Health,Youth Work,Community Services,Alcohol and Other Drugs,Child Protection,Local Government Administration,Aged Care and Disability 
Taxonomy - Occupation N/A Community Worker,Family Support Worker,Family Services Coordinator,Support Facilitator (Community Services),Assessor (Community Services),Welfare Support Worker,Senior Youth Worker,Pastoral Care Counsellor,Community Program Coordinator,Case Coordinator (Community Services),Early Intervention Worker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411700 Welfare Support Workers 02/Feb/2009 
ASCO (occupation type) Identifier 3421 Welfare Associate Professionals 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 421 Diploma 02/Feb/2009 
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Modification History

Not Applicable


This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.

Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.

Occupational titles  may include:

  • Assessor
  • Family support worker
  • Case coordinator
  • Group facilitator / coordinator
  • Case worker or manager
  • Pastoral care counsellor
  • Client service assessor
  • Pastoral care manager
  • Community services worker
  • Program coordinator or manager
  • Community worker
  • Senior youth officer / chaplain
  • Coordinator
  • Social welfare worker
  • Coordinator family services
  • Support facilitator
  • Early intervention worker
  • Welfare worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into CHC50608 Diploma of Community Services Work  candidates must:

1. Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40708 Certificate IV in Community Services Work :

CHCCS411B Work effectively in the community sector 

HLTHIR403C Work effectively with culturally diverse clients and co -workers 


2. Have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

  • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
  • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required and including work with culturally diverse clients and co-workers
  • The exercise of discretionary judgement and decision making under general guidance.

Work application requirements 

To be assessed as competent in this qualification, individual workers are required to undertake supervised work placements in a relevant community service delivery setting, involving, for example, direct client work or community education or development.

Evidence provided by the supervisor will contribute to assessment of the candidate's ability to work at this level.

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


18 units are required for award of this qualification including:

  • 11 core units
  • 7 elective units

A wide range of elective units is available, including:

  • Group A electives of which one must be selected
  • Group B electives of which one must be selected
  • Group C elective which is recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCCD514A Implement community development strategies 

CHCCM503C Develop , facilitate and monitor all aspects of case management 

CHCCOM504A Develop , implement and promote effective workplace communication 

CHCCS500A Conduct complex assessment and referral 

CHCCSL501A Work within a structured counselling framework 

CHCCW503A Work intensively with clients 

CHCGROUP403D Plan and conduct group activities 

CHCLD415A Confirm client developmental status 

CHCLD514A Analyse impacts of sociological factors on clients in community work and services 

CHCORG428A Reflect on and improve own professional practice 

HLTOHS300B Contribute to OHS processes 

Group A electives  - one unit must be selected 

One of the following units must  be selected

CHCAD504A Provide advocacy and representation services 

CHCAD603A Provide systems advocacy services 

Group B electives  - one unit must be selected 

One of the following units must  be selected

CHCCS502B Maintain legal and ethical work practices 

CHCCS522A Address complex legal and ethical issues in professional practice  (Note pre -requisite  CHCCS400B)

CHCCSL508A Apply legal and ethical responsibilities in counselling practice 

The importance of culturally aware and respectful practice 

All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group C  - elective recommended for culturally aware and respectful practice 

This qualification has been structured (through the Entry requirements) to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.

Domestic and family violence electives 

CHCDFV402C Manage own professional development in responding to domestic and family violence 

CHCDFV404C Promote community awareness of domestic and family violence 

CHCDFV505C Counsel clients affected by domestic and family violence 

CHCDFV509C Work with users of violence to effect change 

CHCDFV510C Facilitate workplace debriefing and support processes 

Settlement work electives 

CHCAD401D Advocate for clients 

CHCCM402D Establish and monitor a case plan 

CHCCS421A Undertake community sector work within own community 

CHCCS607D Coordinate in -service assessment and response to address client needs 

CHCSW401A Work effectively with forced migrants 

CHCSW402A Undertake bicultural work with forced migrants in Australia 

Counselling and pastoral care electives 

CHCCSL502A Apply specialist interpersonal and counselling interview skills 

CHCCSL503A Facilitate the counselling relationship 

CHCCSL507A Support clients in decision -making processes 

CHCCSL509A Reflect and improve upon counselling skills  (Note pre -requisites  CHCCSL501A, CHCCSL503A, CHCCSL507A)

PUADEFCH001B Provide pastoral care 

PUADEFCH002C Provide ethical and pastoral advice 

Working with people with disabilities 

CHCDIS301B Work effectively with people with a disability 

CHCDIS302A Maintain an environment to empower people with disabilities 

CHCDIS322A Support community participation and inclusion 

CHCDIS400C Provide care and support 

CHCDIS404C Design procedures for support 

CHCDIS507C Design and adapt surroundings to group requirements 

CHCDIS509D Maximise participation in work by people with disabilities 

CHCDIS511A Coordinate services for people with disabilities 

Working with children and young people 

CHCCHILD401A Identify and respond to children and young people at risk 

CHCCS521A Assess and respond to individuals at risk of suicide 

CHCYTH301E Work effectively with young people 

CHCYTH404D Support young people in crisis  (Note pre -requisite : CHCYTH301E)

CHCYTH506A Provide services for young people appropriate to their needs and circumstances 

CHCYTH608C Manage service response to young people in crisis 

Working with people with mental health issues 

CHCCS521A Assess and respond to individuals at risk of suicide 

CHCMH408B Provide interventions to meet the needs of consumers with mental health and AOD issues 

CHCMH409A Facilitate consumer , family and carer participation in the recovery process 

CHCMH411A Work with people with mental health issues 

CHCMH504D Provide a range of services to people with mental health issues 

Working with people with alcohol and other drug issues 

CHCAOD408A Assess needs of clients with alcohol and /or other drugs issues 

CHCAOD409D Provide alcohol and /or other drug withdrawal services 

HLTFA301C Apply first aid 

HLTFA402C Apply advanced first aid  (Note pre -requisite : HLTFA301C)

Social housing electives 

CHCCH427A Work effectively with people experiencing or at risk of homelessness 

CHCCH428A Work effectively within the Australian housing system 

CHCCH522A Undertake outreach work 

Administration and coordination electives 

CHCADMIN508B Manage limited budgets and financial accountabilities 

CHCADMIN604B Manage the finances , accounts and resources of an organisation 

CHCCD516A Work within organisation and government structures to enable community development outcomes 

CHCCS400B Work within a relevant legal and ethical framework 

CHCINF505C Meet statutory and organisation information requirements 

CHCORG506D Coordinate the work environment 

CHCORG525D Recruit and coordinate volunteers 

CHCPOL504B Develop and implement policy 

PSPMNGT605B Manage diversity 

Evidence and research based practice 

CHCPOL403B Undertake research activities 

CHCPOL501A Access evidence and apply in practice 

Community development electives 

CHCCD505D Develop community resources 

CHCCD508C Support community action 

CHCCD509C Support community leadership 

CHCCD606C Establish and develop community organisations 

CHCCD615A Develop and implement community development strategies 

CHCPOL505B Manage research activities 

Community education electives 

CHCCD402A Develop and provide community education projects 

CHCCED311A Provide sexual and reproductive health information to clients 

CHCCED511A Develop , implement and review sexual and reproductive health education programs 

CHCCS414A Provide education and support on parenting , health and well being 

CHCPROM502B Implement health promotion and community intervention 

Financial , language , literacy and numeracy electives 

CHCFLE301A Work with clients needing financial literacy education 

CHCFLE302A Educate clients in fundamental financial literacy skills 

CHCFLE303A Educate clients to understand debt and consumer credit 

CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively 

Oral health 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health 

CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care