Modification History
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CHC08 Version 3 |
CHC08 Version 4 |
Comments |
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CHC42208 Certificate IV in Telephone Counselling Skills |
CHC42212 Certificate IV in Telephone Counselling Skills |
Upgrade core WHS units |
Description
This qualification applies to workers who provide support to individuals offering them first point of contact in a crisis situation and referral to a broad range of services.
At this level workers:
- Provide short-term direct phone contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
- Are responsible for more complex telephone counselling situations, including risk of suicide.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 12 units are required for award of this qualification including:
A range of elective units is available and must include:
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Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCORG201C Follow policies, procedures and programs of the organisation
CHCORG303C Participate effectively in the work environment
CHCTC301C Deliver a service consistent with the organisation’s mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context
HLTWHS300A Contribute to WHS processes
Group A electives - required for work at this level in telephone counselling
The following two units or units with equivalent competency outcomes are required for work at this level in telephone counselling.
BSBINM201A Process and maintain workplace information
CHCADMIN305F Work within the administration protocols of the organisation
Group B electives - at least 2 units to be selected
At least TWO (2) elective units must be selected from the units listed below. Employers may specify that certain electives are required to address specific workplace needs.
CHCAOD201D Prepare for alcohol and other drugs work
CHCCHILD404B Support the rights and safety of children and young people
CHCCS417B Provide support and care relating to suicide bereavement
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS426B Provide support and care relating to loss and grief
CHCCS505B Provide supervision support to community sector workers
CHCCS521B Assess and respond to individuals at risk of suicide
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH301C Work effectively in mental health
CHCMH411A Work with people with mental health issues
CHCNET404B Facilitate links with other services
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
The importance of culturally aware and respectful practice
All workers undertaking counselling work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group C electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
