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Qualification details

CHC42015 - Certificate IV in Community Services (Release 3)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes CHC40708 - Certificate IV in Community Services WorkThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHC40708/CHC41012/CHC42512. Significant changes to core units. Change in packaging rules. 05/Aug/2015
Supersedes CHC41012 - Certificate IV in Community Services AdvocacyThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHC40708/CHC41012/CHC42512. Significant changes to core units. Change in packaging rules. 05/Aug/2015
Supersedes CHC41308 - Certificate IV in Children's Contact Services WorkThis version was released in CHC Community Services Training Package release 3.0 Client service's qualifications also merged to this qualification: Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312 Significant changes to core units. Change in packaging rules. 05/Aug/2015
Is superseded by CHC42021 - Certificate IV in Community ServicesNon equivalent. Qualification Code changed. Changes to Packaging Rules. Deletions and additions to core and elective units. 07/Dec/2022
Supersedes CHC42212 - Certificate IV in Telephone Counselling SkillsThis version was released in CHC Community Services Training Package release 3.0 Client service's qualifications also merged to this qualification: Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312 Significant changes to core units. Change in packaging rules. 05/Aug/2015
Supersedes CHC42312 - Certificate IV in MediationThis version was released in CHC Community Services Training Package release 3.0 Client service's qualifications also merged to this qualification: Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312 Significant changes to core units. Change in packaging rules. 05/Aug/2015
Supersedes CHC42412 - Certificate IV in Relationship EducationThis version was released in CHC Community Services Training Package release 3.0 Client service's qualifications also merged to this qualification: Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312 Significant changes to core units. Change in packaging rules. 05/Aug/2015
Supersedes CHC42512 - Certificate IV in Community Services (Information, advice and referral)This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHC40708/CHC41012/CHC42512. Significant changes to core units. Change in packaging rules. 05/Aug/2015

Releases:
ReleaseRelease date
3 (this release) 08/Apr/2022
(View details for release 2) 08/Dec/2015
(View details for release 1) 06/Aug/2015


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CHCDIS001 - Contribute to ongoing skills development using a strengths-based approachContribute to ongoing skills development using a strengths-based approachSupersededElective
CHCMHS011 - Assess and promote social, emotional and physical wellbeingAssess and promote social, emotional and physical wellbeingCurrentElective
CHCMED002 - Facilitate mediationFacilitate mediationSupersededElective
CHCAGE001 - Facilitate the empowerment of older peopleFacilitate the empowerment of older peopleSupersededElective
HLTWHS006 - Manage personal stressors in the work environmentManage personal stressors in the work environmentCurrentElective
PSPETHC301B - Uphold the values and principles of public serviceUphold the values and principles of public serviceSupersededElective
BSBLDR403 - Lead team effectivenessLead team effectivenessSupersededElective
CHCFAM004 - Facilitate changeoversFacilitate changeoversCurrentElective
CHCPAS001 - Plan for the provision of pastoral and spiritual carePlan for the provision of pastoral and spiritual careSupersededElective
CHCPAS002 - Provide pastoral and spiritual careProvide pastoral and spiritual careSupersededElective
CHCYTH001 - Engage respectfully with young peopleEngage respectfully with young peopleSupersededElective
CHCADV001 - Facilitate the interests and rights of clientsFacilitate the interests and rights of clientsCurrentCore
CHCEDU003 - Provide sexual and reproductive health information to clientsProvide sexual and reproductive health information to clientsCurrentElective
CHCSOH010 - Work with clients within the social housing systemWork with clients within the social housing systemSupersededElective
CHCPRT001 - Identify and respond to children and young people at riskIdentify and respond to children and young people at riskSupersededElective
CHCYTH002 - Work effectively with young people in the youth work contextWork effectively with young people in the youth work contextSupersededElective
CHCCCS020 - Respond effectively to behaviours of concernRespond effectively to behaviours of concernCurrentElective
CHCDIS008 - Facilitate community participation and social inclusionFacilitate community participation and social inclusionSupersededElective
CHCFAM009 - Facilitate family intervention strategiesFacilitate family intervention strategiesCurrentElective
CHCDIV001 - Work with diverse peopleWork with diverse peopleCurrentCore
CHCCCS009 - Facilitate responsible behaviourFacilitate responsible behaviourCurrentElective
CHCSOH002 - Manage and maintain tenancy agreements and servicesManage and maintain tenancy agreements and servicesSupersededElective
CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safetyPromote Aboriginal and/or Torres Strait Islander cultural safetyCurrentElective
CHCCCS027 - Visit client residenceVisit client residenceSupersededElective
CHCFAM006 - Assist families to self-manage contactAssist families to self-manage contactCurrentElective
CHCCCS019 - Recognise and respond to crisis situationsRecognise and respond to crisis situationsCurrentElective
CHCPRT003 - Work collaboratively to maintain an environment safe for children and young peopleWork collaboratively to maintain an environment safe for children and young peopleSupersededElective
CHCDIS004 - Communicate using augmentative and alternative communication strategiesCommunicate using augmentative and alternative communication strategiesSupersededElective
CHCFAM010 - Provide intervention support to familiesProvide intervention support to familiesCurrentElective
CHCEDU012 - Facilitate couple processes in group workFacilitate couple processes in group workCurrentElective
CHCDIS007 - Facilitate the empowerment of people with disability Facilitate the empowerment of people with disability SupersededElective
BSBHRM405 - Support the recruitment, selection and induction of staffSupport the recruitment, selection and induction of staffSupersededElective
CHCFAM005 - Facilitate and monitor contactFacilitate and monitor contactCurrentElective
PSPGOV415A - Provide workplace coachingProvide workplace coachingSupersededElective
CHCFAM001 - Operate in a family law environmentOperate in a family law environmentCurrentElective
CHCCDE003 - Work within a community development frameworkWork within a community development frameworkSupersededElective
CPPDSM4074A - Select and appoint contractors in the property industrySelect and appoint contractors in the property industrySupersededElective
CHCADV002 - Provide advocacy and representation servicesProvide advocacy and representation servicesCurrentElective
CHCAOD001 - Work in an alcohol and other drugs contextWork in an alcohol and other drugs contextCurrentElective
CHCPRP005 - Engage with health professionals and the health systemEngage with health professionals and the health systemCurrentElective
CHCGMB001 - Assess the needs of clients with problem gambling issuesAssess the needs of clients with problem gambling issuesCurrentElective
CHCCCS015 - Provide individualised supportProvide individualised supportSupersededElective
CHCVOL004 - Manage volunteer workforce developmentManage volunteer workforce developmentCurrentElective
PSPGOV422A - Apply government processesApply government processesSupersededElective
CHCEDU009 - Provide parenting, health and well-being educationProvide parenting, health and well-being educationCurrentElective
CHCMHS001 - Work with people with mental health issuesWork with people with mental health issuesCurrentElective
CHCPAL002 - Plan for and provide care services using a palliative approachPlan for and provide care services using a palliative approachSupersededElective
CHCINM002 - Meet community information needsMeet community information needsCurrentElective
CHCPRT002 - Support the rights and safety of children and young peopleSupport the rights and safety of children and young peopleSupersededElective
PSPLEGN301B - Comply with legislation in the public sectorComply with legislation in the public sectorSupersededElective
CHCSET001 - Work with forced migrantsWork with forced migrantsSupersededElective
CHCAOD003 - Provide needle and syringe servicesProvide needle and syringe servicesCurrentElective
CHCDFV001 - Recognise and respond appropriately to domestic and family violenceRecognise and respond appropriately to domestic and family violenceCurrentElective
CHCCCS028 - Provide client-centred support to people in crisisProvide client-centred support to people in crisisCurrentElective
CHCCDE006 - Work to empower Aboriginal and/or Torres Strait Islander communitiesWork to empower Aboriginal and/or Torres Strait Islander communitiesSupersededElective
CHCCSM005 - Develop, facilitate and review all aspects of case managementDevelop, facilitate and review all aspects of case managementSupersededElective
CHCPOL001 - Contribute to the review and development of policiesContribute to the review and development of policiesCurrentElective
TAEDEL404A - Mentor in the workplaceMentor in the workplaceSupersededElective
CHCMED003 - Consolidate and conclude mediationConsolidate and conclude mediationSupersededElective
CHCLLN001 - Respond to client language, literacy and numeracy needsRespond to client language, literacy and numeracy needsCurrentElective
CHCDEV001 - Confirm client developmental statusConfirm client developmental statusSupersededElective
CHCDIS010 - Provide person-centred services to people with disability with complex needsProvide person-centred services to people with disability with complex needsSupersededElective
CHCEDU011 - Work with parents or carers of very young childrenWork with parents or carers of very young childrenCurrentElective
CHCCOM002 - Use communication to build relationshipsUse communication to build relationshipsCurrentCore
CHCCCS021 - Respond to suspected abuseRespond to suspected abuseSupersededElective
TAEDEL401A - Plan, organise and deliver group-based learningPlan, organise and deliver group-based learningSupersededElective
CHCSOH001 - Work with people experiencing or at risk of homelessnessWork with people experiencing or at risk of homelessnessSupersededElective
CHCGRP004 - Deliver structured programsDeliver structured programsCurrentElective
CHCGRP003 - Plan, facilitate and review psycho-educational groupsPlan, facilitate and review psycho-educational groupsCurrentElective
CHCFAM003 - Support people to improve relationshipsSupport people to improve relationshipsCurrentElective
CHCYTH003 - Support young people to create opportunities in their livesSupport young people to create opportunities in their livesSupersededElective
PSPGOV414A - Provide workplace mentoringProvide workplace mentoringSupersededElective
CHCEDU005 - Work with clients to identify financial literacy education needsWork with clients to identify financial literacy education needsCurrentElective
CHCCCS006 - Facilitate individual service planning and deliveryFacilitate individual service planning and deliveryCurrentElective
CHCEDU006 - Improve clients' fundamental financial literacy skillsImprove clients' fundamental financial literacy skillsCurrentElective
BSBMGT401 - Show leadership in the workplaceShow leadership in the workplaceSupersededElective
CHCDFV005 - Provide domestic and family violence support in non-English speaking background communitiesProvide domestic and family violence support in non-English speaking background communitiesCurrentElective
CHCMED001 - Prepare for mediationPrepare for mediationSupersededElective
BSBATSIL412 - Participate effectively as a board memberParticipate effectively as a board memberSupersededElective
CHCMGT006 - Coordinate client directed servicesCoordinate client directed servicesCurrentElective
HLTWHS003 - Maintain work health and safetyMaintain work health and safetyCurrentCore
CHCCDE007 - Develop and provide community projectsDevelop and provide community projectsSupersededElective
BSBMGT403 - Implement continuous improvementImplement continuous improvementSupersededElective
CHCVOL003 - Recruit, induct and support volunteersRecruit, induct and support volunteersCurrentElective
CPPDSM4028A - Identify and analyse risks and opportunities in the property industryIdentify and analyse risks and opportunities in the property industrySupersededElective
HLTAID011 - Provide First AidProvide First AidCurrentElective
CHCCCS010 - Maintain a high standard of serviceMaintain a high standard of serviceCurrentElective
CHCCCS003 - Increase the safety of individuals at risk of suicideIncrease the safety of individuals at risk of suicideCurrentElective
TAEDEL402A - Plan, organise and facilitate learning in the workplacePlan, organise and facilitate learning in the workplaceSupersededElective
CHCEDU010 - Prepare and evaluate relationship education programsPrepare and evaluate relationship education programsCurrentElective
BSBGOV401 - Implement board member responsibilitiesImplement board member responsibilitiesSupersededElective
CHCMGT005 - Facilitate workplace debriefing and support processesFacilitate workplace debriefing and support processesCurrentElective
CHCLEG001 - Work legally and ethicallyWork legally and ethicallyCurrentCore
CHCMHS003 - Provide recovery oriented mental health servicesProvide recovery oriented mental health servicesCurrentElective
CHCCOM001 - Provide first point of contactProvide first point of contactCurrentElective
CHCCCS030 - Determine and respond to carer needsDetermine and respond to carer needsCurrentElective
CHCCDE004 - Implement participation and engagement strategiesImplement participation and engagement strategiesSupersededElective
CHCEDU007 - Provide group education on consumer credit and debt Provide group education on consumer credit and debt CurrentElective
CHCCCS017 - Provide loss and grief supportProvide loss and grief supportCurrentElective
CHCGRP002 - Plan and conduct group activitiesPlan and conduct group activitiesCurrentElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 411711 Community Worker 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Community Services 
Taxonomy - Occupation N/A Aboriginal Health Education Officer,Community support worker,Domestic Violence Worker,Women's Health Educator,Case Worker (Community Services),Outreach Officer,Aboriginal Intake and Referral Worker,Early Intervention Homelessness Worker,Peak organisation worker,Community Education Worker,Welfare Support Worker,Court Support Worker,Support Worker (Community Services),Information and Referral Worker,Personal Adviser,Health Education Officer,Community Legal Officers,Welfare Rights Worker,Tenant Advice and Advocacy Worker,Family Support Worker,Phone Advice Worker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411711 Community Worker 02/Nov/2015 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Nov/2015 
Qualification/Course Level of Education Identifier 511 Certificate IV 06/Aug/2015 
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Modification History

Release 

Comments 

Release 3

Release 3 Supersedes and is equivalent to CHC42015 Certificate IV in Community Services release 2. Minor change to update First Aid units of competency.

Release 2

This version was released in CHC Community Services Training Package release 3.0.

Client service's qualifications also merged to this qualification:

Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312. Significant changes to core units, change in packaging rules.

Relationship Education specialisation has been added.

Units of competency updated (see mapping at www.cshisc.com.au).

Equivalent outcome.

Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

Merged CHC40708/CHC41012/CHC42512. Significant changes to core units. Change in packaging rules.

Qualification Description

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Packaging Rules

Total number of units = 15

  • 7 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the CHC42015Certificate IV in Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for specialisation:  

At least 5 units from Group A electives must be selected for award of CHC42015 Certificate IV in Community Services (Relationship Education).

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units 

CHCADV001

Facilitate the interests and rights of clients

CHCCCS004

Assess co-existing needs

CHCCOM002

Use communication to build relationships

CHCDIV001

Work with diverse people

CHCLEG001

Work legally and ethically

CHCPRP001

Develop and maintain networks and collaborative partnerships

HLTWHS003

Maintain work health and safety

Elective units 

Group A electives – RELATIONSHIP EDUCATION specialisation 

CHCDFV001

Recognise and respond appropriately to domestic and family violence

CHCEDU009

Provide parenting, health and well-being education

CHCEDU010

Prepare and evaluate relationship education programs

CHCEDU011

Work with parents or carers of very young children

CHCEDU012

Facilitate couple processes in group work

CHCFAM003

Support people to improve relationships

CHCGRP002

Plan and conduct group activities

CHCGRP003

Plan, facilitate and review psycho-educational groups

CHCGRP004

Deliver structured programs

TAEDEL401A

Plan, organise and deliver group-based learning

Other Elective units 

CHCADV002

Provide advocacy and representation services

CHCADV003

Represent clients in court

CHCAGE001

Facilitate the empowerment of older people

CHCAOD001

Work in an alcohol and other drugs context

CHCAOD003

Provide needle and syringe services

CHCAOD005

Provide alcohol and/or other drugs withdrawal services

CHCCCS001

Address the needs of people with chronic disease

CHCCCS003

Increase the safety of individuals at risk of suicide

CHCCCS006

Facilitate individual service planning and delivery

CHCCCS008

Develop strategies to address unmet needs

CHCCCS009

Facilitate responsible behaviour

CHCCCS010

Maintain high standard of service

CHCCCS014

Provide brief interventions

CHCCCS015

Provide individualised support

CHCCCS017

Provide loss and grief support

CHCCCS018

Provide suicide bereavement support

CHCCCS019

Recognise and respond to crisis situations

CHCCCS020

Respond effectively to behaviours of concern

CHCCCS021

Respond to suspected abuse

CHCCCS027

Visit client residence

CHCCCS028

Provide client-centered support to people in crisis

CHCCCS030

Determine and respond to carer needs

CHCCDE003

Work within a community development framework

CHCCDE004

Implement participation and engagement strategies

CHCCDE005

Develop and support relevant community resources

CHCCDE006

Work to empower Aboriginal and/or Torres Strait Islander communities

CHCCDE007

Develop and provide community projects

CHCCOM001

Provide first point of contact

CHCCSM005

Develop, facilitate and review all aspects of case management

CHCDEV001

Confirm client developmental status

CHCDFV004

Provide domestic and family violene support in Aboriginal and Torres Strait Islander communities

CHCDFV005

Provide domestic and family violence support in non-English speaking background communities

CHCDIS001

Contribute to ongoing skills development using a strengths-based approach

CHCDIS004

Communicate using augmentative and alternative communication strategies

CHCDIS007

Facilitate the empowerment of people with disability

CHCDIS008

Facilitate community participation and social inclusion

CHCDIS010

Provide person centred services to people with disability with complex needs

CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCEDU003

Provide sexual and reproductive health information to clients

CHCEDU005

Work with clients to identify financial literacy education needs

CHCEDU006

Improve clients fundamental financial literacy skills

CHCEDU007

Provide group education on consumer credit and debt

CHCFAM001

Operate in a family law environment

CHCFAM004

Facilitate changeovers

CHCFAM005

Facilitate and monitor contact

CHCFAM006

Assist families to self-manage contact

CHCFAM009

Facilitate family intervention strategies

CHCFAM010

Provide intervention support to families

CHCGMB001

Assess the needs of clients with problem gambling issues

CHCINM002

Meet community information needs

CHCLEG002

Interpret legal information

CHCLLN001

Respond to client language, literacy and numeracy needs

CHCMED001

Prepare for mediation

CHCMED002

Facilitate mediation

CHCMED003

Consolidate and conclude mediation

CHCMGT005

Facilitate workplace debriefing and support processes

CHCMGT006

Coordinate client directed services

CHCMHS001

Work with people with mental health issues

CHCMHS003

Provide recovery oriented mental health services

CHCMHS011

Assess and promote social, emotional and physical wellbeing

CHCPAL001

Deliver care services using a palliative approach

CHCPAL002

Plan for and provide care services using a palliative approach

CHCPAS001

Plan for the provision of pastoral and spiritual care

CHCPAS002

Provide pastoral and spiritual care

CHCPOL001

Contribute to the review and development of policies

CHCPRP003

Reflect on and improve own professional practice

CHCPRP005

Engage with health professionals and the health system

CHCPRT001

Identify and respond to children and young people at risk

CHCPRT002

Support the rights and safety of children and young people

CHCPRT003

Work collaboratively to maintain an environment safe for children and young people

CHCSET001

Work with forced migrants

CHCSET002

Undertake bicultural work with forced migrants in Australia

CHCSOH001

Work with people experiencing or at risk of homelessness

CHCSOH002

Manage and maintain tenancy agreements and services

CHCSOH010

Work with clients within the social housing system

CHCVOL002

Lead volunteer teams

CHCVOL003

Recruit, induct and support volunteers

CHCVOL004

Manage volunteer workforce development

CHCYTH001

Engage respectfully with young people

CHCYTH002

Work effectively with young people in the youth work context

CHCYTH003

Support young people to create opportunities in their lives

HLTAID011

Provide first aid

HLTWHS006

Manage personal stressors in the work environment

BSBATSIL412

Participate effectively as a Board member

BSBGOV401

Implement Board member responsibilities

BSBHRM405

Support the recruitment, selection and induction of staff

BSBLDR403

Lead team effectiveness

BSBLED401

Develop teams and individuals

BSBMGT401

Show leadership in the workplace

BSBMGT403

Implement continuous improvement

CPPDSM3014A

Undertake property inspection

CPPDSM4028A

Identify and analyse risks and opportunities in the property industry

CPPDSM4074A

Select and appoint contractors in the property industry

PSPETHC301B

Uphold the values and principles of public service

PSPGOV414A

Provide workplace mentoring

PSPGOV415A

Provide workplace coaching

PSPGOV422A

Apply government processes

PSPLEGN301B

Comply with legislation in the public sector

TAEDEL402A

Plan, organise and facilitate learning in the workplace

TAEDEL404A

Mentor in the workplace

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53