Qualification details

Modification History

CHC08 Version 3	CHC08 Version 4	Comments
CHC41008 Certificate IV in Community Services Advocacy	CHC41012 Certificate IV in Community Services Advocacy	Updated core WHS units

Description

This qualification covers workers who provide information, advice and advocacy and would also be appropriate for community education and policy workers.

Occupational titles  may include:

Community education worker	Phone advice worker
Community legal officer	Tenant advice and advocacy service coordinator
Court support worker	Tenant advice and advocacy worker
Information worker	Welfare rights worker
Para-legal worker	Worker in peak organisation

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  15 units are required for award of this qualification including: 9 core units 6 elective units A wide range of elective units is available, including: Relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

BSBINM201A Process and maintain workplace information

CHCAD401D Advocate for clients

CHCCD412B Work within a community development framework

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400C Work within a relevant legal and ethical framework

CHCNET402B Establish and maintain effective networks

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice

All workers undertaking community services advocacy work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

CHCAC318B Work effectively with older people

CHCAD504B Provide advocacy and representation services

CHCAD603B Provide systems advocacy services

CHCAOD402B Work effectively in the alcohol and other drugs sector

CHCCD402B Develop and provide community education projects

CHCCD404E Develop and implement community programs

CHCCD505E Develop community resources

CHCCH301C Work effectively in social housing

CHCCH427B Work effectively with people experiencing or at risk of homelessness

CHCCH522B Undertake outreach work

CHCCHILD404B Support the rights and safety of children and young people

CHCCS411C Work effectively in the community sector

CHCCS422B Respond holistically to client issues and refer appropriately

CHCCS503B Develop, implement and review services and programs to meet client needs

CHCDIS301C Work effectively with people with a disability

CHCINF407D Meet information needs of the community

CHCLEG411A Use relevant legislation in response to client needs

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

CHCNET404B Facilitate links with other services

CHCORG405E Maintain an effective work environment

CHCORG506E Coordinate the work environment

CHCPOL402C Contribute to policy development

CHCPOL403C Undertake research activities

CHCPOL404A Undertake policy review

The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups.

Tenant advice and advocacy electives 

CHCAD505A Represent clients in court (Note pre-requisite:CHCLEG411A)

CHCCD402B Develop and provide community education projects

CHCCD505E Develop community resources

CHCCH428B Work effectively within the Australian housing system

CHCCS407C Operate referral procedures

CHCINF407D Meet information needs of the community

CHCLEG411A Use relevant legislation in response to client needs

CHCPOL404A Undertake policy review

Social housing  

CHCCH301C Work effectively in social housing

CHCCH427B Work effectively with people experiencing or at risk of homelessness

Working with people with alcohol and other drug issues 

CHCAOD402B Work effectively in the alcohol and other drugs sector

Working with people with mental health issues 

CHCMH301C Work effectively in mental health

CHCMH402B Apply understanding of mental health issues and recovery processes

CHCMH411A Work with people with mental health issues

Working with people with a disability 

CHCDIS301C Work effectively with people with a disability

CHCDIS411A Communicate using augmentative and alternative communication strategies

CHCICS409A Recognise and respond to suspected abuse of vulnerable people

Child protection electives 

CHCCHILD401B Identify and respond to children and young people at risk

CHCPROT429A Work collaboratively to maintain a child safe environment

Settlement work 

CHCSW401A Work effectively with forced migrants

CHCSW402B Undertake bicultural work with forced migrants in Australia