Modification History
Not Applicable
Description
This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.
Workers in the social housing sector may work in any of the following housing services:
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Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Entry requirements
It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 15 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCCH301B Work effectively in social housing
CHCCH410A Manage and maintain tenancy agreements and services
CHCCH427A Work effectively with people experiencing or at risk of homelessness
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400B Work within a relevant legal and ethical framework
CHCCS419B Provide support services to clients
CHCCS504A Provide services to clients with complex needs
CHCNET501B Work effectively with other services and networks
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTOHS300B Contribute to OHS processes
The importance of culturally aware and respectful practice
All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A - elective recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Group B electives - recommended for Board members
The following electives are recommended for members of Boards and for people involved in managing housing services on a volunteer basis:
One of the following two units :
BSBGOV401A Implement Board member responsibilities
OR
SRXGOV001B Participate as a member of an effective Board of an organisation
AND :
BSBADM502B Manage meetings
BSBRSK401A Identify risk and apply risk management processes
RTD4912A Contribute to association governance
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Social housing electives
CHCCH317A Respond to property maintenance enquiries
CHCCH411A Manage housing application processes
CHCCH412C Manage housing allocations
CHCCH413A Manage tenancy rent , charges and rental arrears
CHCCH414C Manage rental assistance process
CHCCH416C Manage vacant properties
CHCCH419B Manage property maintenance implementation
CHCCH422B Manage a formal service level support agreement
CHCCH423B Provide advice to tenants and clients
CHCCH424B Manage leasehold properties
CHCCH426B Support client participation in the organisation
CHCCH428A Work effectively within the Australian housing system
CHCCH522A Undertake outreach work
Property industry electives
CPPDSM3014A Undertake property inspection
CPPDSM4010A Lease property
CPPDSM4028A Identify and analyse risks and opportunities in the property industry
CPPDSM4074A Select and appoint contractors in the property industry
Client services electives
CHCAOD510A Work effectively with clients with complex alcohol and /or other drugs issues
CHCCHILD404A Support the rights and safety of children and young people
CHCCS410A Facilitate client participation in the organisation and its management
CHCCS416A Assess and provide services for clients with complex needs
CHCCS422A Respond holistically to client issues and refer appropriately
CHCCS500A Conduct complex assessment and referral
CHCCS503A Develop , implement and review services and programs to meet client needs
CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively
CHCMH301B Work effectively in mental health
or
CHCMH411A Work with people with mental health issues
HLTCSD306C Respond effectively to difficult or challenging behaviour
HLTFA301C Apply first aid
HLTRAH302B Undertake home visits
Community sector electives
CHCCS411B Work effectively in the community sector
CHCGROUP403D Plan and conduct group activities
CHCNET402A Establish and maintain effective networks
CHCPOL402B Contribute to policy development
CHCPOL403B Undertake research activities
HLTPOP405C Use media to disseminate information
Advocacy and representation electives
CHCAD401D Advocate for clients
CHCAD504A Provide advocacy and representation services
CHCAD505A Represent clients in court (Note pre -requisite : CHCLEG411A)
CHCAD506A Represent the organisation in a court or tribunal
CHCAD603A Provide systems advocacy services
CHCLEG411A Use relevant legislation in response to client needs
CHCMED418C Identify the need for alternative dispute resolution
CHCMED419C Facilitate alternative dispute resolution processes
Administrative and business electives
BSBINM201A Process and maintain workplace information
CHCADMIN403D Undertake administrative work
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCS505A Provide supervision support to community sector workers
CHCINF407D Meet information needs of the community
CHCINF505C Meet statutory and organisation information requirements
CHCORG405D Maintain an effective work environment
CHCORG406B Supervise work
CHCPOL402B Contribute to policy development
CHCQM501B Facilitate an accreditation process
Work with Aboriginal and /or Torres Strait Islander communities
BSBATSIC403B Maintain and protect culture
BSBATSIC510B Conduct a community meeting
CHCCS421A Undertake community sector work within own community
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Training delivery electives
CHCCS427A Facilitate adult learning and development
TAEDEL301A Provide work skill instruction
TAEDEL401A Plan , organise and deliver group -based learning
TAEDEL402A Plan , organise and facilitate learning in the workplace
Community development electives
CHCCD412B Work within a community development framework
CHCCD514A Implement community development strategies
Case management electives
CHCCM401D Undertake case management
CHCCM402D Establish and monitor a case plan
CHCCW301C Operate under a casework framework
Public sector electives
PSPETHC301B Uphold the values and principles of public service
PSPGOV422A Apply government processes
PSPLEGN301B Comply with legislation in the public sector
Family violence electives
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCDFV402C Manage own professional development in responding to domestic and family violence
CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence
CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
CHCDFV407C Provide domestic and family violence support in non -English speaking background communities
CHCDFV509C Work with users of violence to effect change
Child protection electives
CHCCHILD401A Identify and respond to children and young people at risk
CHCPROT429A Work collaboratively to maintain a child safe environment
Financial literacy education electives
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit
Settlement work electives
CHCSW401A Work effectively with forced migrants
CHCSW402A Undertake bicultural work with forced migrants in Australia
Alcohol and other drugs work
CHCAOD402B Work effectively in the alcohol and other drugs sector
CHCAOD408A Assess needs of clients with alcohol and /or other drugs issues
CHCCM404A Undertake case management for clients with complex needs
CHCMH401A Work effectively in mental health settings
CHCMH402A Apply understanding of mental health issues and recovery processes
