Modification History
Not Applicable
Description
This qualification covers people working in a volunteer capacity and delivers competency outcomes which include:
- Relevant theoretical knowledge related to working with clients and co-workers from culturally diverse backgrounds and to work within a legal and ethical framework
- Ability to apply a range of well developed skills when communicating with clients and co-workers, engaging in safe work practices, and working effectively as part of a work group in the organisation/program
- Ability to apply known solutions to a variety of predicable problems when working with clients and co-workers, engaging in safe work practices
- Ability to perform processes that require a range of well developed skills where some discretion and judgement is required when working with clients and co-workers
- Ability to interpret available information using discretion and judgement when working with clients, delivering a service and also when working as part of the work group within the organisation/program
- Ability to take responsibility for their own learning and work outputs when working as part of a work group within the organisation
- Ability to take limited responsibility for the output of others within the work group.
Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 10 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCCOM302C Communicate appropriately with clients and colleagues
CHCCS400B Work within a relevant legal and ethical framework
CHCORG303B Participate effectively in the work environment
CHCVOL201A Be an effective volunteer
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTOHS200B Participate in OHS processes
The importance of culturally aware and respectful practice
All volunteer workers need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A - elective recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.
CHCCS401B Facilitate responsible behaviour
CHCCS427A Facilitate adult learning and development
SRSCOP001B Prepare for public speaking
SRXOGN001A Conduct projects
TAEDEL301A Provide work skill instruction
The following grouping of electives is provided to guide selection relating to volunteering in a range of work areas.
Retail sales
SIRXCCS001A Apply point -of -sale handling procedures
SIRXICT001A Operate retail technology
SIRXIND001A Work effectively in a retail environment
SIRXSLS001A Sell products and services
Boards / committees
BSBATSIL502B Work with the manager
BSBATSIL509B Manage self as a Board member
BSBGOV401A Implement Board member responsibilities
Sport and recreation
SRXCAI004B Plan a session or program for participants
SRXCAI005B Conduct a sport and recreation session for participants
SRXCAI006B Organise a sport and recreation program
Community Development
BSBMGT401A Show leadership in the workplace
CHCCD412B Work within a community development framework
CHCCD505D Develop community resources
CHCGROUP302D Support group activities
CHCNET301D Participate in networks
CHCNET402A Establish and maintain effective networks
CHCPOL301B Participate in policy development
Customer service / administration
CHCADMIN302D Provide administrative support
CHCCS412D Deliver and develop client services
CHCINF302C Maintain the organisation's information systems
Community services
CHCAC316C Provide food services
CHCAC318B Work effectively with older people
CHCAD401D Advocate for clients
CHCCH301B Work effectively in social housing
CHCCHILD404A Support the rights and safety of children and young people
CHCCS305B Assist clients with medication (Note pre -requisite HLTAP301B)
CHCCS411B Work effectively in the community sector
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCDIS301B Work effectively with people with a disability
CHCHC311B Work effectively in home and community care
CHCMH301B Work effectively in mental health
CHCMH411A Work with people with mental health issues
CHCTC301B Deliver a service consistent with the organisation's mission and values
CHCTC302A Provide client -centred telephone counselling
CHCYTH301E Work effectively with young people
HLTAP301B Recognise healthy body systems in a health care context
Financial literacy education electives
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit
Language , literacy and numeracy support electives
CHCCS427A Facilitate adult learning and development
CHCLLN401A Support adult language and literacy learning and development
CHCLLN402A Support adult numeracy learning and development
