Qualification details

CHC30108 - Certificate III in Community Services Work (Release 1)


Usage recommendation:
Is superseded by and equivalent to CHC30112 - Certificate III in Community Services WorkUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012
Supersedes CHC30802 - Certificate III in Community Services Work 24/Mar/2011

Release Status:
ReleaseRelease date
1 1 (this release) 25/Mar/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBINM201A - Process and maintain workplace informationProcess and maintain workplace information N/A
CHCAC318B - Work effectively with older peopleWork effectively with older people N/A
CHCAD401D - Advocate for clientsAdvocate for clients N/A
CHCADMIN305E - Work within the administration protocols of the organisationWork within the administration protocols of the organisation N/A
CHCAOD402B - Work effectively in the alcohol and other drugs sectorWork effectively in the alcohol and other drugs sector N/A
CHCAOD406D - Work with clients who are intoxicatedWork with clients who are intoxicated N/A
CHCAOD407D - Provide needle and syringe servicesProvide needle and syringe services N/A
CHCCD307C - Support community resourcesSupport community resources N/A
CHCCD401D - Support community participationSupport community participation N/A
CHCCD402A - Develop and provide community education projectsDevelop and provide community education projects N/A
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SchemeCodeClassification value
ANZSCO Identifier 411700 Welfare Support Workers 
ASCO (occupation type) Identifier 6313 Special Care Workers 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Aged Care and Disability,Community Services,Juvenile Justice,Youth Work 
Taxonomy - Occupation N/A Case Worker (Community Services),Client Contact,Residential Support Worker,Aboriginal Youth Worker,Accommodation Support Worker,Youth Worker,Support Worker (Community Services),Weekend Recreational Activities Officer,Neighbourhood Centre Worker,Juvenile Justice Officer,Aboriginal Community Development Worker,Aboriginal Intake and Referral Worker,Care Worker,Assistant Community Worker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411700 Welfare Support Workers 02/Feb/2009 
ASCO (occupation type) Identifier 6313 Special Care Workers 02/Feb/2009 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Feb/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 02/Feb/2009 
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Modification History

Not Applicable


This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

  • Have direct contact with clients
  • Identify presenting needs
  • Refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Occupational titles  may include:

  • Aboriginal or Torres Strait Islander community development worker
  • Neighbourhood centre worker
  • Client contact
  • Recreational activities officer (weekend)
  • Community care worker
  • Residential support worker
  • Assistant community workers (focusing on community health primarily in an Indigenous community)
  • Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
  • Indigenous youth worker
  • Tenants working in a range of areas
  • Intake and referral worker (Aboriginal)
  • Youth case worker (community health service setting - non residential)
  • Juvenile justice court officer
  • Youth housing support worker
  • Juvenile justice officer
  • Youth worker
  • Juvenile justice officer (community)

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


13 units are required for award of this qualification including:

  • 8 core units
  • 5 elective units

A wide range of elective units is available, including:

  • Group A electives, recommended as a foundation for community services work
  • Group B electives, recommended as a foundation for community development work
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

CHCADMIN305E Work within the administration protocols of the organisation 

CHCCD412B Work within a community development framework 

CHCCOM302C Communicate appropriately with clients and colleagues 

CHCCS308B Provide first point of contact 

CHCCS411B Work effectively in the community sector 

CHCNET301D Participate in networks 

CHCORG303B Participate effectively in the work environment 

AND one only of the following units :

CHCOHS312B Follow safety procedures for direct care work 


HLTOHS300B Contribute to OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives 

Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.

CHC30108 Certificate III in Community Services Work  enables selection of specific electives recommended for further work in community services or community development.

Group A  - electives recommended for community services work 

The following units of competency are recommended for community services work:

CHCCS401B Facilitate responsible behaviour 

CHCCS422A Respond holistically to client issues and refer appropriately 

Group B  - electives recommended for community development work 

The following units of competency are recommended for community development work:

CHCCD401D Support community participation 

CHCCD404D Develop and implement community programs 

CHCCS414A Provide education and support on parenting , health and well being 

Other relevant electives 

BSBINM201A Process and maintain workplace information 

CHCAC318B Work effectively with older people 

CHCAD401D Advocate for clients 

CHCAOD402B Work effectively in the alcohol and other drugs sector 

CHCAOD406D Work with clients who are intoxicated 

CHCAOD407D Provide needle and syringe services 

CHCCD307C Support community resources 

CHCCD401D Support community participation 

CHCCD402A Develop and provide community education projects 

CHCCD404D Develop and implement community programs 

CHCCD413D Work within specific communities 

CHCCHILD404A Support the rights and safety of children and young people 

CHCCS419B Provide support services to clients 

CHCCW301C Operate under a casework framework 

CHCDFV301A Recognise and respond appropriately to domestic and family violence 

CHCDIS301B Work effectively with people with a disability 

CHCGROUP302D Support group activities 

CHCINF302C Maintain the organisation's information systems 

CHCINF408C Comply with information requirements of the aged care and community care sectors 

CHCMH301B Work effectively in mental health 


CHCMH411A Work with people with mental health issues 

CHCYTH301E Work effectively with young people 

CHCYTH401B Engage respectfully with young people 

CHCYTH402B Work effectively with young people in the youth work context 

HLTFA301C Apply first aid 

HLTFA302B Provide first aid in remote situation  (Note pre -requisite : HLTFA301C)

HLTFA402C Apply advanced first aid  (Note pre -requisite : HLTFA301C)

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Financial literacy education electives 

CHCFLE301A Work with clients needing financial literacy education 

CHCFLE302A Educate clients in fundamental financial literacy skills 

CHCFLE303A Educate clients to understand debt and consumer credit