Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHC20108 Certificate II in Community Services |
CHC20112 Certificate II in Community Services |
Updated core WHS units |
Description
This qualification may be used as a pathway qualification into community services work and may apply specifically to:
- Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or
- Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.
Workers at this level:
- May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
- Assist people in meeting their immediate needs e.g. by providing shelter and food
- Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
- May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
- Report directly to a supervisor and are not responsible for other workers.
These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.
This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
PACKAGING RULES 11 units are required for award of this qualification including:
A wide range of elective units is available, including:
Packaging to address identified work roles :
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Core units
CHCCS211B Prepare for work in the community sector
CHCCOM201C Communicate with people accessing the services of the organisation
CHCORG201C Follow policies , procedures and programs of the organisation
CHCORG202C Work with others
AND oneonlyof the following units:
HLTWHS200A Participate in WHS processes
OR
CHCWHS312A Follow WHS safety procedures for direct care work
The importance of culturally aware and respectful practice
All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Relevant electives
Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.
Electives recommended for specific areas of work are shown in the following table.
Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right |
Children's services |
Parent help services |
Emergency relief services |
Support services |
First point of contact |
Settlement work |
CHCAC318B Work effectively with older people OR CHCDIS301C Work effectively with people with a disability |
ü |
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CHCADMIN201D Undertake basic administrative duties |
ü |
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CHCCN301C Ensure the health and safety of children |
ü |
ü |
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CHCCOM201C Communicate with people accessing the services of the organisation |
ü |
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CHCCOM302D Communicate appropriately with clients and colleagues |
ü |
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CHCCS200D Deliver service to clients |
ü |
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CHCCS308B Provide first point of contact |
ü |
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CHCCS401C Facilitate responsible behaviour |
ü |
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CHCCS411C Work effectively in the community sector |
ü |
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CHCCS421B Undertake community sector work within own community |
ü |
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CHCER301B Deliver emergency relief services |
ü |
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CHCFC301A Support the development of children |
ü |
ü |
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CHCIC201B Communicate with children |
ü |
ü |
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CHCPR301C Provide experiences to support children's play and learning |
ü |
ü |
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CHCRF301E Work effectively with families to care for the child |
ü |
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CHCYTH301E Work effectively with young people |
ü |
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HLTCSD306D Respond effectively to difficult or challenging behaviour |
ü |
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HLTIN301C Comply with infection control policies and procedures |
ü |
Additional electives
CHCAC316D Provide food services
CHCAC317A Support older people to maintain their independence
CHCAC318B Work effectively with older people
CHCAOD201D Prepare for alcohol and other drugs work
CHCCD307D Support community resources
CHCCH225A Prepare to work in social housing
CHCCS405C Identify and address specific client needs
CHCDIS220B Prepare for disability work
CHCGROUP201C Support the activities of existing groups
CHCGROUP302D Support group activities
CHCMH301C Work effectively in mental health
CHCRH401C Work effectively in the leisure and health industry
HLTCPR211A Perform CPR
HLTCSD203D Prepare and maintain beds
HLTCSD208D Transport clients
HLTCSD307D Care for the home environment of clients
HLTFA311A Apply first aid
HLTFS201D Distribute meals and refreshments to clients
HLTFS204D Provide ward or unit based food preparation and distribution services
HLTFS205D Perform kitchenware washing
HLTFS207C Follow basic food safety practices
HLTFS309C Oversee the day -to -day implementation of food safety in the workplace
HLTFS310C Apply and monitor food safety requirements
HLTFS208D Transport food
HLTFS302D Prepare foods suitable for a range of food service settings
HLTGM201D Perform routine servicing of plant , equipment and machinery
HLTGM202C Use hand and power tools
HLTGM203D Perform minor general maintenance
HLTMS201D Collect and manage linen stock at user -location
HLTMS206D Perform general cleaning tasks in a clinical setting
HLTMS208D Handle waste in a health care environment