Qualification details

CHC20112 - Certificate II in Community Services (Release 1)


Usage recommendation:
Supersedes and is equivalent to CHC20108 - Certificate II in Community ServicesUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 06/May/2012
Is superseded by CHC22015 - Certificate II in Community ServicesThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to core units. Change in packaging rules. 05/Aug/2015

ReleaseRelease date
1 1 (this release) 07/May/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
HLTFS310C - Apply and monitor food safety requirementsApply and monitor food safety requirementsSupersededN/A
CHCCS200D - Deliver service to clientsDeliver service to clientsDeletedN/A
HLTMS201D - Collect and manage linen stock at user-locationCollect and manage linen stock at user-locationSupersededN/A
CHCRH401C - Work effectively in the leisure and health industryWork effectively in the leisure and health industrySupersededN/A
CHCCOM302D - Communicate appropriately with clients and colleaguesCommunicate appropriately with clients and colleaguesDeletedN/A
HLTGM201D - Perform routine servicing of plant, equipment and machineryPerform routine servicing of plant, equipment and machinerySupersededN/A
HLTCPR211A - Perform CPRPerform CPRSupersededN/A
CHCGROUP302D - Support group activitiesSupport group activitiesSupersededN/A
HLTWHS200A - Participate in WHS processesParticipate in WHS processesDeletedN/A
HLTFS204D - Provide ward or unit based food preparation and distribution servicesProvide ward or unit based food preparation and distribution servicesSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 411711 Community Worker 
ASCO (occupation type) Identifier 2512-13 Community Worker 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Asset Maintenance,Community Services 
Taxonomy - Occupation N/A Customer Service Staff (Community Services),Receptionist,Laundry Operator,Home Helper,Domestic Cleaner,Housekeeping Attendant,Night Patrol Worker,Assistant Community Services Worker,Community Services Contact Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 411711 Community Worker 02/Oct/2012 
ASCO (occupation type) Identifier 2512-13 Community Worker 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0905 Human Welfare Studies And Services 02/Oct/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 07/May/2012 
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Modification History

CHC08 Version 3

CHC08 Version 4


CHC20108 Certificate II in Community Services

CHC20112 Certificate II in Community Services

Updated core WHS units


This qualification may be used as a pathway qualification into community services work and may apply specifically to:

  • Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or
  • Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Workers at this level:

  • May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
  • Assist people in meeting their immediate needs e.g. by providing shelter and food
  • Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
  • May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
  • Report directly to a supervisor and are not responsible for other workers.

These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.

This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

Occupational titles  may include:

  • Assistant community services workers
  • Housekeeping assistant
  • Care service employee
  • Laundry assistant
  • Contact officers
  • Night/community patrol workers
  • Customer service staff
  • Personal care assistant
  • Domestic assistant
  • Provision of emergency relief
  • Gardener/grounds person
  • Reception/front desk staff
  • Home helper
  • Support worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


11 units are required for award of this qualification including:

  • 5 core units
  • 6 elective units

A wide range of elective units is available, including:

  • Relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Packaging to address identified work roles :

  • Some industry sectors have identified certain electives recommended for specific areas of work
  • These electives are included in the table below

Core units 

CHCCS211B Prepare for work in the community sector 

CHCCOM201C Communicate with people accessing the services of the organisation 

CHCORG201C Follow policies , procedures and programs of the organisation 

CHCORG202C Work with others 

AND oneonlyof the following units:

HLTWHS200A Participate in WHS processes 


CHCWHS312A Follow WHS safety procedures for direct care work 

The importance of culturally aware and respectful practice 

All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives 

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for specific areas of work are shown in the following table.

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right

Children's services 

Parent help services 

Emergency relief services 

Support services 

First point of contact 

Settlement work 

CHCAC318B Work effectively with older people OR 

CHCDIS301C Work effectively with people with a disability 


CHCADMIN201D Undertake basic administrative duties 


CHCCN301C Ensure the health and safety of children 



CHCCOM201C Communicate with people accessing the services of the organisation 


CHCCOM302D Communicate appropriately with clients and colleagues 


CHCCS200D Deliver service to clients 


CHCCS308B Provide first point of contact 


CHCCS401C Facilitate responsible behaviour 


CHCCS411C Work effectively in the community sector 


CHCCS421B Undertake community sector work within own community 


CHCER301B Deliver emergency relief services 


CHCFC301A Support the development of children 



CHCIC201B Communicate with children 



CHCPR301C Provide experiences to support children's play and learning 



CHCRF301E Work effectively with families to care for the child 


CHCYTH301E Work effectively with young people 


HLTCSD306D Respond effectively to difficult or challenging behaviour 


HLTIN301C Comply with infection control policies and procedures 


Additional electives 

CHCAC316D Provide food services 

CHCAC317A Support older people to maintain their independence 

CHCAC318B Work effectively with older people 

CHCAOD201D Prepare for alcohol and other drugs work 

CHCCD307D Support community resources 

CHCCH225A Prepare to work in social housing 

CHCCS405C Identify and address specific client needs 

CHCDIS220B Prepare for disability work 

CHCGROUP201C Support the activities of existing groups 

CHCGROUP302D Support group activities 

CHCMH301C Work effectively in mental health 

CHCRH401C Work effectively in the leisure and health industry 

HLTCPR211A Perform CPR 

HLTCSD203D Prepare and maintain beds 

HLTCSD208D Transport clients 

HLTCSD307D Care for the home environment of clients 

HLTFA311A Apply first aid 

HLTFS201D Distribute meals and refreshments to clients 

HLTFS204D Provide ward or unit based food preparation and distribution services 

HLTFS205D Perform kitchenware washing 

HLTFS207C Follow basic food safety practices 

HLTFS309C Oversee the day -to -day implementation of food safety in the workplace 

HLTFS310C Apply and monitor food safety requirements 

HLTFS208D Transport food 

HLTFS302D Prepare foods suitable for a range of food service settings 

HLTGM201D Perform routine servicing of plant , equipment and machinery 

HLTGM202C Use hand and power tools 

HLTGM203D Perform minor general maintenance 

HLTMS201D Collect and manage linen stock at user -location 

HLTMS206D Perform general cleaning tasks in a clinical setting 

HLTMS208D Handle waste in a health care environment