Qualification details

Modification History

Not Applicable

Description

This qualification may be used as a pathway qualification into community services work and may apply specifically to:

• Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or
• Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Workers at this level:

• May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
• Assist people in meeting their immediate needs e.g. by providing shelter and food
• Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
• May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
• Report directly to a supervisor and are not responsible for other workers.

These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.

This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

Occupational titles  may include:

Assistant community services workers	Housekeeping assistant
Care service employee	Laundry assistant
Contact officers	Night/community patrol workers
Customer service staff	Personal care assistant
Domestic assistant	Provision of emergency relief
Gardener/grounds person	Reception/front desk staff
Home helper	Support worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  11 units are required for award of this qualification including: 5 core units 6 elective units A wide range of elective units is available, including: Relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing Packaging to address identified work roles : Some industry sectors have identified certain electives recommended for specific areas of work These electives are included in the table below

Core units 

CHCCS211A Prepare for work in the community sector 

CHCCOM201C Communicate with people accessing the services of the organisation 

CHCORG201B Follow policies , procedures and programs of the organisation 

CHCORG202C Work with others 

AND one only of the following units :

HLTOHS200B Participate in OHS processes 

OR 

CHCOHS312B Follow safety procedures for direct care work 

The importance of culturally aware and respectful practice 

All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives 

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for specific areas of work are shown in the following table.

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right	Children's services	Parent help services	Emergency relief services	Support services	First point of contact	Settlement work
CHCAC318B Work effectively with older people OR  CHCDIS301B Work effectively with people with a disability					ü
CHCADMIN201D Undertake basic administrative duties				ü
CHCCN301B Ensure the health and safety of children	ü	ü
CHCCOM201C Communicate with people accessing the services of the organisation				ü
CHCCOM302C Communicate appropriately with clients and colleagues			ü
CHCCS200D Deliver service to clients					ü
CHCCS308B Provide first point of contact					ü
CHCCS401B Facilitate responsible behaviour					ü
CHCCS411B Work effectively in the community sector			ü
CHCCS421A Undertake community sector work within own community						ü
CHCER301A Deliver emergency relief services			ü
CHCFC301A Support the development of children	ü	ü
CHCIC201B Communicate with children	ü	ü
CHCPR301B Provide experiences to support children's play and learning	ü	ü
CHCRF301E Work effectively with families to care for the child		ü
CHCYTH301E Work effectively with young people	ü
HLTCSD306C Respond effectively to difficult or challenging behaviour				ü
HLTIN301C Comply with infection control policies and procedures				ü

Additional electives 

CHCAC316C Provide food services 

CHCAC317A Support older people to maintain their independence 

CHCAC318B Work effectively with older people 

CHCAOD201D Prepare for alcohol and other drugs work 

CHCCD307C Support community resources 

CHCCH225A Prepare to work in social housing 

CHCCS405C Identify and address specific client needs 

CHCDIS220B Prepare for disability work 

CHCGROUP201C Support the activities of existing groups 

CHCGROUP302D Support group activities 

CHCMH301B Work effectively in mental health 

CHCRH401B Work effectively in the leisure and health industry 

HLTCPR201B Perform CPR 

HLTCSD203C Prepare and maintain beds 

HLTCSD208C Transport clients 

HLTCSD307C Care for the home environment of clients 

HLTFA301C Apply first aid 

HLTFS201C Distribute meals and refreshments to clients 

HLTFS204C Provide ward or unit based food preparation and distribution services 

HLTFS205C Perform kitchenware washing 

HLTFS207C Follow basic food safety practices 

HLTFS309C Oversee the day -to -day implementation of food safety in the workplace 

HLTFS310C Apply and monitor food safety requirements 

HLTFS208C Transport food 

HLTFS302C Prepare foods suitable for a range of food service settings 

HLTGM201C Perform routine servicing of plant , equipment and machinery 

HLTGM202C Use hand and power tools 

HLTGM203C Perform minor general maintenance 

HLTMS201C Collect and manage linen stock at user -location 

HLTMS206C Perform general cleaning tasks in a clinical setting 

HLTMS208C Handle waste in a health care environment