Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review and evaluate operational strategies and procedures

1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors

1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop operational KPIs that align with the business plan

1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance

2. Implement operational strategies and procedures

2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible

2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints

2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible

2.6 Apply quality procedures to address product or service and customer requirements

3. Evaluate business performance

3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives

3.2 Review and document systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Update operational policies and procedures to incorporate corrective action

4. Review business operations

4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives

4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Skill 

Description 

Reading

• Evaluates complex text to determine legislative, regulatory and workplace documentation

Writing

• Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

• Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding

Numeracy

• Interprets numerical information to manage performance information and regulate cash flow

Navigate the world of work

• Evaluates adherence to organisational policies and procedures and considers own role for its contribution to broader goals of the work environment
• Appreciates implications of legal and regulatory responsibilities related to own work with specific reference to safety

Get the work done

• Reflects on how digital systems and tools are used or could be used to achieve work goals, and begins to recognise strategic and operational applications
• Identifies concepts, principles and features of approaches in use in other contexts and considers how these may suit own situation
• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals
• Uses each experience to reflect on how variables impact decision outcomes, and to gain insights into what constitutes an effective decision in different contexts

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBSMB420 Evaluate and develop small business operations

BSBSMB405 Monitor and manage small business operations

Updates to title, elements, performance criteria and assessment requirements

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.