Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan documents

1.1 Determine the purposes of documents

1.2 Choose appropriate formats for documents

1.3 Establish means of communication

1.4 Determine requirements of documents

1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives

1.6 Develop overview of structure and content of documents

2 Draft text

2.1 Review and organise available data, information and knowledge according to proposed structure and content

2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives

2.3 Include graphics as appropriate

2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel

2.5 Draft text according to document requirements and genre

2.6 Use language appropriate to the audience

3 Prepare final text

3.1 Review draft text to ensure document objectives are achieved and requirements are met

3.2 Check grammar, spelling and style for accuracy and punctuation

3.3 Ensure draft text is approved by relevant enterprise personnel

3.4 Incorporate revisions in final copy

4 Produce document

4.1 Choose basic design elements for documents appropriate to audience and purpose

4.2 Use word processing software to apply basic design elements to text

4.3 Check documents to ensure all requirements are met

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 2.4, 3.1, 3.2, 4.3

• Interprets information to identify requirements and prepares material suitable to target audience and environment
• Proofreads texts for accuracy

Writing

1.6, 2.2, 2.3, 2.5, 2.6, 3.2, 3.4, 4.1

• Creates documents for a specific audience using cohesive and well-structured language to convey detailed and accurate information
• Ensures vocabulary, layout and grammatical arrangement achieves meaning and intent of document

Oral Communication

1.1, 1.4, 2.4, 3.3

• Obtains information or clarifies requirements by asking questions and listening

Navigate the world of work

1.4, 4.3

• Adheres to organisational policies and procedures related to document production

Interact with others

1.1, 1.4, 1.5, 2.4, 3.3

• Follows accepted communication practices and protocols when seeking advice about documents from colleagues, supervisors and managers

Get the work done

1.1-1.6, 2.1-2.5, 3.3, 4.1-4.2

• Plans, organises and implements tasks required to produce documents
• Makes decisions based on standard procedures, using more formal decision making processes where required
• Uses the main features and functions of digital tools to complete work tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWRT401 Write complex documents

BSBWRT401A Write complex documents

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.