Unit of competency details

BSBWRK509A - Manage industrial relations (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBWRK510A - Manage employee relationsNew unit code and title. Revised and updated unit descriptor. Amended wording of elements 1, 2 and 3. One new performance criteria at Element 2. Rewritten and clarified performance criteria. Expanded and updated range statement. Updated and clarified Critical aspects for assessment and evidence in the Evidence Guide. 17/Mar/2013

ReleaseRelease date
1 1 (this release) 18/Jul/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
MSA07 - Manufacturing Training PackageManufacturing Training Package 7.0-8.1 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-2.0 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-7.0 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
AVI08 - Aviation Training PackageAviation Training Package 3.0-5.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.1 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3-3.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIR50112 - Diploma of Retail ManagementDiploma of Retail Management1-3 
CPP50711 - Diploma of Access ConsultingDiploma of Access Consulting1-2 
SFI50211 - Diploma of Fishing OperationsDiploma of Fishing Operations1-2 
SFI50511 - Diploma of Seafood ProcessingDiploma of Seafood Processing1-3 
SIS50712 - Diploma of Sport and Recreation ManagementDiploma of Sport and Recreation Management
AVI60110 - Advanced Diploma of Aviation (Flight Instruction)Advanced Diploma of Aviation (Flight Instruction)
HLT52007 - Diploma of Practice ManagementDiploma of Practice Management
SFI50111 - Diploma of AquacultureDiploma of Aquaculture1-3 
BSB50607 - Diploma of Human Resources ManagementDiploma of Human Resources Management
TLI50410 - Diploma of LogisticsDiploma of Logistics1-3 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080309 Industrial Relations  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080309 Industrial Relations  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to manage industrial relations matters within an organisation, with day to day involvement.

It includes strategic planning and policy development for industrial relations as well as negotiation, conflict management and dispute resolution.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals with a well established, sound theoretical knowledge base in human resources management and industrial relations who are proficient in using a range of specialised technical and managerial techniques to plan, carry out and evaluate their own work and/or the work of a team.

They may or may not have responsibility for supervising the work of others but are authorised to oversee industrial relations in the organisation. However they will have knowledge of current industrial relations trends and legislation.

The unit addresses staff who have responsibility for working across the organisation to ensure that there is a policy infrastructure which ensures legislative compliance and clarifies issues. It also addresses the requirement for responding to industrial conflict and grievances.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Develop industrial relations strategies/policies

1.1. Analyse strategic plans and operational plans to determine long -term industrial relations objectives 

1.2. Analyse existing industrial relations performance in relation to strategic industrial relations objectives

1.3. Evaluate options in terms of cost benefit , risk analysis  and current legislative requirements

1.4. Establish industrial relations strategies/policies within the management team

1.5. Identify the knowledge and skills needed by management and the workforce to effectively implement these strategies/policies

2. Implement industrial relations strategies/policies and plans

2.1. Develop an implementation plan  and contingency plan for the industrial relations strategies/policies

2.2. Make arrangements for training and development in accordance with identified needs, to support the industrial relations plan

2.3. Undertake associated industrial relations activities  to agree to changes required by policies or implementation plan

2.4. Ensure procedures for addressing grievances and conflict are properly documented

2.5. Communicate key issues about procedures for addressing grievances and conflict

3. Manage negotiations, conflict and disputes

3.1. Train individuals in conflict management techniques /procedures 

3.2. Identify and where possible alleviate or eliminate, sources of conflict or grievance in accordance with legal requirements

3.3. Check documentation and other information sources to clarify issues in dispute

3.4. Obtain expert or specialist advice and/or refer to precedents, if required

3.5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6. Advocate the organisation's position in negotiation to obtain agreement

3.7. Document and if necessary, certify  the agreed outcomes with the relevant jurisdiction

3.8. Implement agreements

3.9. Take remedial action where groups or individuals fail to abide by agreements

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to advocate, consult, negotiate and mediate conflict
  • innovation and problem-solving skills to manage sensitive and important issues
  • planning and time management skills to meet critical deadlines, to sequence tasks, to prepare submissions and to present cases.

Required knowledge 

  • enterprise and workplace bargaining processes
  • key entities in the Australian industrial relations system, including courts and tribunals, trade unions, employer bodies
  • relevant industrial, occupational health and safety, equal opportunity and anti-discrimination legislation in both the Commonwealth and state jurisdictions.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • demonstrated understanding of contemporary industrial issues and legislation
  • documented strategies and procedures for dealing with grievances and disputes
  • performance of negotiation/conflict resolution techniques
  • knowledge of relevant legislation.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to appropriate documentation and resources normally used in the workplace.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • assessment of written reports on industrial issues
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • observation of demonstrated techniques in negotiation and case presentation
  • observation of presentations
  • oral or written questioning to assess knowledge of industrial relations legislation
  • review of documentation outlining long-term industrial relations objectives
  • review of implementation plan and contingency plan
  • evaluation of documentation communicating key issues about procedures for addressing grievances and conflict.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other units from the Diploma of Human Resource Management.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Long -term industrial relations objectives  may relate to:

  • effective management of grievances, conflict situations and dispute resolution procedures
  • employee commitment
  • employee satisfaction
  • job design
  • negotiation outcomes
  • organisational culture
  • relations with unions or other peak bodies
  • restructuring
  • salary, remuneration, benefits or bonuses
  • workforce planning
  • workplace reform

Cost benefit  means:

  • calculation to determine whether the results/outcomes of a particular course of action are sufficient to justify the costs and risks in taking that action

Risk analysis  means:

  • determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Implementation plan  may include:

  • documented objectives, methodology and timeframe
  • project plan

Associated industrial relations activities  may include:

  • clarification of terms and conditions of employment of those persons affected
  • consultation with employee representatives including unions and elected staff representatives
  • ensuring the legality of proposed strategies, policies and initiatives
  • referring to employer representatives for advice and support

Conflict management techniques /procedures  may include:

  • controlling difficult situations using legal remedies
  • dispute resolution procedures
  • negotiating/bargaining

Certify  refers to:

  • Australian Workplace Agreements
  • workplace collective agreements

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Workforce Development - Workplace Relations

Co-requisite units

Co-requisite units