Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.1

• Comprehends and analyses complex texts from a variety of sources and records to determine relevance to requirements or review implementation of strategies

Writing

1.1, 1.2, 2.1, 2.2, 3.4, 3.5

• Prepares required documents using language and structure appropriate to purpose and audience

Oral Communication

1.1-1.5, 2.2, 2.4, 2.5, 3.4, 3.5

• Presents information and seeks advice using language and non-verbal features appropriate to audience and context
• Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Navigate the world of work

1.2, 1.4, 1.5, 2.1, 2.3, 3.1

• Follows policies, procedures and legislative requirements and identifies implications of new legislation or regulation for self and others
• Understands responsibilities and limits of own role

Interact with others

1.1, 1.3-1.5, 2.2-2.5, 3.2-3.5

• Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts
• Collaborates and cooperates with others to achieve required outcomes
• Uses effective strategies to moderate conflict and negotiate solutions

Get the work done

1.1, 2.1-2.3, 2.5, 3.1, 3.4, 3.5

• Plans and organises tasks required to achieve required outcomes, seeking advice from others when necessary
• Makes a range of critical and non-critical decisions in relatively complex situations

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWRK411 Support employee and industrial relations procedures

BSBWRK411A Support employee and industrial relations procedures

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.