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Unit of competency details

BSBWRK411 - Support employee and industrial relations procedures (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWRK411A - Support employee and industrial relations proceduresUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080309 Industrial Relations  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080309 Industrial Relations  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.

It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Workplace Relations

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.1

  • Comprehends and analyses complex texts from a variety of sources and records to determine relevance to requirements or review implementation of strategies

Writing

1.1, 1.2, 2.1, 2.2, 3.4, 3.5

  • Prepares required documents using language and structure appropriate to purpose and audience

Oral Communication

1.1-1.5, 2.2, 2.4, 2.5, 3.4, 3.5

  • Presents information and seeks advice using language and non-verbal features appropriate to audience and context
  • Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Navigate the world of work

1.2, 1.4, 1.5, 2.1, 2.3, 3.1

  • Follows policies, procedures and legislative requirements and identifies implications of new legislation or regulation for self and others
  • Understands responsibilities and limits of own role

Interact with others

1.1, 1.3-1.5, 2.2-2.5, 3.2-3.5

  • Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts
  • Collaborates and cooperates with others to achieve required outcomes
  • Uses effective strategies to moderate conflict and negotiate solutions

Get the work done

1.1, 2.1-2.3, 2.5, 3.1, 3.4, 3.5

  • Plans and organises tasks required to achieve required outcomes, seeking advice from others when necessary
  • Makes a range of critical and non-critical decisions in relatively complex situations

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWRK411 Support employee and industrial relations procedures

BSBWRK411A Support employee and industrial relations procedures

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
  • use effective communication techniques to support the resolution of workplace grievances and conflicts
  • provide accurate written and oral advice about industrial matters
  • use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline relevant industrial relations policies and procedures
  • summarise grievance resolution policy and procedures
  • describe relevant legislation, codes of practice and national standards
  • describe the relevant state/territory and federal industrial relations systems
  • identify sources of expert advice.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – workplace relations field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace policies and procedures
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10