Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate

Skill 

Performance 

Criteria 

Description 

Reading

2.3, 3.3, 5.1

• Analyses and compares specific and complex text to determine and distinguish requirements

Writing

3.2, 3.3, 4.1, 4.2, 5.2, 5.6

• Develops documents that clearly explain ideas and advice
• Records information using required tools

Oral Communication

2.4, 3.4, 3.6, 5.2, 5.4, 5.6

• Provides advice and information using language and features suitable to the audience in group and individual meetings
• Uses listening and questioning techniques to confirm understanding

Numeracy

3.2

• Interprets mathematical information related to timelines

Navigate the world of work

2.1

• Understands legislative responsibility to provide a safe working environment

Interact with others

1.5, 2.4, 3.6, 4.3, 4.4, 4.5, 5.2, 5.4, 5.6

• Understands how own behaviour impacts others and leads by example
• Establishes and builds rapport and relationships with team members
• Provides effective support, feedback and coaching in difficult or tense situations

Get the work done

1.2, 2.1, 2.2, 2.3, 2.5, 2.6, 2.7, 3.1-3.5, 3.6, 4.1, 4.2, 4.4, 4.5, 5.1-5.5

• Plans and monitors tasks to ensure deadlines are met and competing demands are accommodated
• Establishes, implements and monitors strategies, development plans and actions for team members
• Uses problem-solving techniques to analyse and address issues that arise

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR403 Manage stress in the workplace

BSBWOR403A Manage stress in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.