^

 
 

Unit of competency details

BSBWOR403 - Manage stress in the workplace (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by BSBPEF401 - Manage personal health and wellbeing 18/Oct/2020
Supersedes and is equivalent to BSBWOR403A - Manage stress in the workplaceUpdated to meet Standards for Training Packages 24/Mar/2015

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
CUA40615 - Certificate IV in Aboriginal and Torres Strait Islander Cultural ArtsCertificate IV in Aboriginal and Torres Strait Islander Cultural Arts1-2 
FBP40518 - Certificate IV in Pharmaceutical ManufacturingCertificate IV in Pharmaceutical Manufacturing
CHC52015 - Diploma of Community ServicesDiploma of Community Services1-2 
BSB50315 - Diploma of Customer EngagementDiploma of Customer Engagement1-3 
FBP40117 - Certificate IV in Flour MillingCertificate IV in Flour Milling
CUA40915 - Certificate IV in Music IndustryCertificate IV in Music Industry1-3 
CUA41115 - Certificate IV in Photography and Photo ImagingCertificate IV in Photography and Photo Imaging1-2 
BSB40315 - Certificate IV in Customer EngagementCertificate IV in Customer Engagement1-3 
CUA41315 - Certificate IV in Visual ArtsCertificate IV in Visual Arts1-2 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 9 of 9

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to identify signs and sources of stress within job roles and according to key performance indicators (KPIs). Management strategies to aid recovery from stressful situations are also essential.

It applies to individuals who work at a managerial level, have excellent communication skills and apply knowledge of organisational policies, occupational health and safety (OHS) and other relevant legislation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

2.3, 3.3, 5.1

  • Analyses and compares specific and complex text to determine and distinguish requirements

Writing

3.2, 3.3, 4.1, 4.2, 5.2, 5.6

  • Develops documents that clearly explain ideas and advice
  • Records information using required tools

Oral Communication

2.4, 3.4, 3.6, 5.2, 5.4, 5.6

  • Provides advice and information using language and features suitable to the audience in group and individual meetings
  • Uses listening and questioning techniques to confirm understanding

Numeracy

3.2

  • Interprets mathematical information related to timelines

Navigate the world of work

2.1

  • Understands legislative responsibility to provide a safe working environment

Interact with others

1.5, 2.4, 3.6, 4.3, 4.4, 4.5, 5.2, 5.4, 5.6

  • Understands how own behaviour impacts others and leads by example
  • Establishes and builds rapport and relationships with team members
  • Provides effective support, feedback and coaching in difficult or tense situations

Get the work done

1.2, 2.1, 2.2, 2.3, 2.5, 2.6, 2.7, 3.1-3.5, 3.6, 4.1, 4.2, 4.4, 4.5, 5.1-5.5

  • Plans and monitors tasks to ensure deadlines are met and competing demands are accommodated
  • Establishes, implements and monitors strategies, development plans and actions for team members
  • Uses problem-solving techniques to analyse and address issues that arise

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR403 Manage stress in the workplace

BSBWOR403A Manage stress in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • use appropriate techniques and strategies to manage own stress
  • identify potential sources of fatigue or stress in the work environment
  • assist team members to develop and use strategies to manage or minimise stress
  • build team morale and cohesion
  • monitor performance and stress levels of team members, and respond appropriately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • describe signs and sources of stress and fatigue
  • summarise stress management and reduction techniques
  • summarise stamina management techniques
  • explain the relationship between time management and stress
  • explain the requirements under work health and safety (WHS) legislation to address workplace stress.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • workplace equipment and resources
  • organisational policies and procedures for stress management
  • relevant legislation on health and safety
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10