Unit of competency details

BSBWOR301B - Organise personal work priorities and development (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBWOR301 - Organise personal work priorities and developmentUpdated to meet Standards for Training Packages 24/Mar/2015
Supersedes and is equivalent to BSBWOR301A - Organise personal work priorities and developmentThis unit replaces BSBWOR301A Organise personal work priorities and development. Revised unit. Performance criteria and required skills updated to focus on learning and development practices, KPIs and compliance with policy and procedures. 27/Nov/2011

ReleaseRelease date
1 1 (this release) 28/Nov/2011

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICP10 - Printing and Graphic ArtsPrinting and Graphic Arts 2.0-2.1 
MAR - Maritime Training PackageMaritime Training Package 2.0 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.1-2.3 
FNS10 - Financial Services Training PackageFinancial Services Training Package 5.0-5.1 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
MSF - Furnishing Training PackageFurnishing Training Package 1.0-1.3 
UEP12 - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0-2.1 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-3.1 
UEG11 - Gas Industry Training PackageGas Industry Training Package 1.1-2.0 
MAR13 - Maritime Training PackageMaritime Training Package 1.0 
CPP07 - Property Services Training PackageProperty Services Training Package 13.0-15.0 
BSB07 - Business Services Training PackageBusiness Services Training Package 6.0-9.0 
ICA11 - Information and Communications Technology Training PackageInformation and Communications Technology Training Package 2.0 
NWP07 - Water Training PackageWater Training Package 3.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 1.0 
DEF12 - Defence Training PackageDefence Training Package 2.0 
AVI08 - Aviation Training PackageAviation Training Package 5.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.1-2.2 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 2.0-2.1 
HLT07 - Health Training PackageHealth Training Package 5.0-5.1 
RGR08 - Racing Training PackageRacing Training Package 1.1-2.0 
SIR07 - Retail Services Training PackageRetail Services Training Package 3.1-3.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
HLT41412 - Certificate IV in Cast TechnologyCertificate IV in Cast Technology
CUA30413 - Certificate III in Live Production and ServicesCertificate III in Live Production and Services
SIS30613 - Certificate III in Sport Career Oriented ParticipationCertificate III in Sport Career Oriented Participation1-2 
BSB31007 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal)
SIS30913 - Certificate III in Sport OfficiatingCertificate III in Sport Officiating1-2 
SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)Certificate III in Seafood Industry (Environmental Management Support)2-5 
HLT41512 - Certificate IV in Hyperbaric TechnologyCertificate IV in Hyperbaric Technology
AVI30713 - Certificate III in Aviation (Aerodrome Operations)Certificate III in Aviation (Aerodrome Operations)
BSB30211 - Certificate III in Customer ContactCertificate III in Customer Contact
SIS30813 - Certificate III in Sports TrainerCertificate III in Sports Trainer
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Accredited courses that have this unit in the completion mapping


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  12/Apr/2012 
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Modification History



Release 1

This version first released with BSB07 Business Training Package version 6.0

Revised unit. Performance criteria and required skills updated to focus on learning and development practices, KPIs and compliance with policy and procedures.

Replaces BSBWOR301A Organise personal work priorities and development

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.

Application of the Unit

This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Organise and complete own work schedule

1.1 Ensure that work goals, objectives  or KPIs  are understood, negotiated and agreed in accordance with organisational requirements 

1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes

1.3 Identify factors affecting the achievement of work objectives  and incorporate contingencies into work plans

1.4 Use business technology  efficiently and effectively to manage and monitor scheduling and completion of tasks

2. Monitor own work performance

2.1 Accurately monitor and adjust personal work performance through self-assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs

2.2 Ensure that feedback on performance  is actively sought and evaluated from colleagues and clients in the context of individual and group requirements

2.3 Routinely identify and report on variations in the quality of and products and services  according to organisational requirements

2.4 Identify signs of stress  and effects on personal wellbeing 

2.5 Identify sources of stress  and access appropriate supports and resolution strategies 

3. Coordinate personal skill development and learning

3.1 Identify personal learning and professional development needs and skill gaps using self-assessment and advice from colleagues and clients in relation to role and organisational requirements

3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel

3.3 Access, complete and record professional development opportunities  to facilitate continuous learning and career development

3.4 Incorporate formal and informal feedback into review of further learning needs

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to give and receive constructive feedback relating to development needs
  • literacy skills to read and understand the organisation’s procedures
  • planning skills to organise work priorities according to work goals and objectives
  • problem-solving skills to solve routine problems
  • self-management skills to:
  • comply with policies and procedures
  • consistently evaluate and monitor own performance
  • seek learning opportunities.

Required knowledge 

  • key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • occupational health and safety (OHS)
  • organisational policies, plans and procedures
  • methods to elicit, analyse and interpret feedback
  • principles and techniques of goal setting, measuring performance, time management and personal assessment
  • competency standards and how to interpret them in relation to self
  • methods to identify and prioritise personal learning needs.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • preparing work plans
  • scheduling and prioritising work objectives and tasks
  • knowledge of the principles and techniques of goal setting, measuring performance, time management and personal assessment.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • examples of work schedules and performance improvement plans.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of self-assessment documentation outlining learning and development needs
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • oral or written questioning to assess knowledge of methods to identify and prioritise personal learning needs
  • evaluation of planning for personal skill development activities and professional development opportunities.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work goals and objectives  may include:

  • budgetary targets
  • production targets
  • reporting deadlines
  • sales targets
  • team and individual learning goals
  • team participation.

KPIs  may include:

  • key performance indicators on customer satisfaction
  • key performance indicators on customer effort
  • monitoring time taken to answer calls
  • operating within reporting protocols
  • score tools such as net promoter
  • understanding metrics.

Organisational requirements  may include:

  • access and equity principles and practice
  • business and performance plans
  • defined resource parameters
  • ethical standards
  • goals, objectives, plans, systems and processes
  • legal and organisational policies, guidelines and requirements
  • OHS policies, procedures and programs
  • quality and continuous improvement processes and standards
  • quality assurance and/or procedures manuals.

Factors affecting the achievement of work objectives  may include:

  • budget constraints
  • competing work demands
  • environmental factors such as time, weather
  • resource and materials availability
  • technology/equipment breakdowns
  • unforeseen incidents
  • workplace hazards, risks and controls.

Business technology  may include:

  • computer applications
  • computers
  • email
  • facsimile machines
  • internet/extranet/intranet
  • modems
  • personal schedulers
  • photocopiers
  • printers
  • scanners.

Feedback on performance  may include:

  • formal/informal performance appraisals
  • obtaining feedback from clients
  • obtaining feedback from supervisors and colleagues
  • personal, reflective behaviour strategies
  • routine organisational methods for monitoring service delivery.

Products and services  may include:

  • either products or services
  • goods
  • ideas
  • infrastructure
  • private or public sets of benefits.

Signs of stress  may include:

  • absence from work
  • alcohol or other substance abuse
  • conflict
  • poor work performance.

Personal wellbeing  may include:

  • cultural
  • emotional
  • social
  • spiritual.

Sources of stress  may include:

  • complex tasks
  • cultural issues
  • work and family conflict
  • workloads.

Supports and resolution strategies  may include:

  • awareness raising
  • counselling
  • employee assistance programs (EAP)
  • family support
  • group activities
  • job design
  • mediation
  • sharing load
  • time off
  • training.

Professional development opportunities  may include:

  • career planning/development
  • coaching, mentoring and/or supervision
  • formal/informal learning programs
  • internal/external training provision
  • performance appraisals
  • personal study
  • quality assurance assessments and recommendations
  • recognition of current competence/skills recognition
  • work experience/exchange/opportunities
  • workplace skills assessment.

Unit Sector(s)

Industry Capability – Workplace Effectiveness

Custom Content Section

Not applicable.