Unit of competency details

BSBWOR301 - Organise personal work priorities and development (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to BSBWOR301B - Organise personal work priorities and developmentUpdated to meet Standards for Training Packages 24/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-5.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.1 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.0-3.0 
SIR - Retail Services Training PackageRetail Services Training Package 1.0-3.0 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 2.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
MSF - Furnishing Training PackageFurnishing Training Package 2.0-3.1 
MAR - Maritime Training PackageMaritime Training Package 3.0,4.0-5.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-3.1 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.0 
HLT - HealthHealth 2.0-4.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
DEF - Defence Training PackageDefence Training Package 2.0-2.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-3.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-3.0 
AVI - Aviation Training PackageAviation Training Package 3.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0,4.0 

Qualifications that include this unit


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise and complete own work schedule

1.1 Ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements

1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes

1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans

1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks

2. Monitor own work performance

2.1 Accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs

2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements

2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements

2.4 Identify signs of stress and effects on personal wellbeing

2.5 Identify sources of stress and access appropriate supports and resolution strategies

3. Co-ordinate personal skill development and learning

3.1 Identify personal learning and professional development needs and skill gaps using self assessment and advice from colleagues and clients in relation to role and organisational requirements

3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel

3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development

3.4 Incorporate formal and informal feedback into review of further learning needs

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.







  • Employs a range of approaches and investigative techniques to source the knowledge necessary to arrange personal learning experiences


1.1, 1.2, 2.1

  • Interprets textual information to determine organisation’s procedures, own work performance and objectives


1.3, 1.4, 2.3, 3.1, 3.2, 3.3

  • Prepares written reports and workplace documents that communicate information clearly and effectively

Oral Communication

2.2, 2.3, 3.1, 3.2

  • Clearly gives and receives feedback using specific and relevant language
  • Uses listening and questioning techniques to confirm understanding


1.1, 1.3

  • Understands responsibilities and scope of role and complies with organisational policies, procedures and protocols

Interact with others

1.1, 2.2, 2.3, 3.1, 3.2

  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
  • Fosters and nurtures a culture of constructive and respectful feedback
  • Proactively collaborates with others to achieve specific goals

Get the work done

1.2, 1.3, 1.4, 2.4, 2.5, 3.2

  • Plans and organises work commitments to ensure deadlines and objectives are met
  • Uses formal analytical thinking techniques to recognise and respond to routine problems
  • Uses digital systems and tools to enter, store and monitor information

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBWOR301 Organise personal work priorities and development

BSBWOR301B Organise personal work priorities and development

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • prepare a work plan according to organisational requirements and work objectives
  • use business technology to schedule, prioritise and monitor completion of tasks in a work plan
  • assess and prioritise own work load and deal with contingencies
  • monitor and assess personal performance against job role requirements by seeking feedback from colleagues and clients
  • identify personal development needs and access, complete and record skill development and learning.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline key provisions of legislation that relate to own work role
  • describe goals, objectives or key performance indicators of own work role
  • explain ways to elicit, analyse and interpret feedback when communicating with other people in the workplace
  • explain the principles and techniques of goal setting, measuring performance, time management and personal assessment of learning and development needs
  • explain signs and sources of stress and strategies to deal with stress in the workplace
  • identify methods to identify and prioritise personal learning needs.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • office equipment and resources
  • work schedules and performance improvement plans
  • workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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