Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise and complete own work schedule

1.1 Ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements

1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes

1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans

1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks

2. Monitor own work performance

2.1 Accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs

2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements

2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements

2.4 Identify signs of stress and effects on personal wellbeing

2.5 Identify sources of stress and access appropriate supports and resolution strategies

3. Co-ordinate personal skill development and learning

3.1 Identify personal learning and professional development needs and skill gaps using self assessment and advice from colleagues and clients in relation to role and organisational requirements

3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel

3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development

3.4 Incorporate formal and informal feedback into review of further learning needs

Skill 

Performance 

Criteria 

Description 

Learning

3.1-3.4

• Employs a range of approaches and investigative techniques to source the knowledge necessary to arrange personal learning experiences

Reading

1.1, 1.2, 2.1

• Interprets textual information to determine organisation’s procedures, own work performance and objectives

Writing

1.3, 1.4, 2.3, 3.1, 3.2, 3.3

• Prepares written reports and workplace documents that communicate information clearly and effectively

Oral Communication

2.2, 2.3, 3.1, 3.2

• Clearly gives and receives feedback using specific and relevant language
• Uses listening and questioning techniques to confirm understanding

Numeracy

1.1, 1.3

• Understands responsibilities and scope of role and complies with organisational policies, procedures and protocols

Interact with others

1.1, 2.2, 2.3, 3.1, 3.2

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Fosters and nurtures a culture of constructive and respectful feedback
• Proactively collaborates with others to achieve specific goals

Get the work done

1.2, 1.3, 1.4, 2.4, 2.5, 3.2

• Plans and organises work commitments to ensure deadlines and objectives are met
• Uses formal analytical thinking techniques to recognise and respond to routine problems
• Uses digital systems and tools to enter, store and monitor information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR301 Organise personal work priorities and development

BSBWOR301B Organise personal work priorities and development

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.