Unit of competency details

BSBWOR204A - Use business technology (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 18/Apr/2008

Usage recommendation:
Is superseded by and equivalent to BSBWOR204 - Use business technologyUpdated to meet Standards for Training Packages 25/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the 'Title' columnRelease
SIT12 - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-2.0 
SIT07 - Tourism, Hospitality and Events Training PackageTourism, Hospitality and Events Training Package 2.3-3.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.0 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3 
SIF08 - Funeral Services Training PackageFuneral Services Training Package 1.1 
SIF - Funeral ServicesFuneral Services 1.0-1.1,2.0-2.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 
RGR08 - Racing Training PackageRacing Training Package 1.0-1.1,2.0-2.0 
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
NWP07 - Water Training PackageWater Training Package 2.0-3.0 
MSF - Furnishing Training PackageFurnishing Training Package 1.0-1.2 
LMF02 - Furnishing Training PackageFurnishing Training Package 6.0-8.1 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
HLT - HealthHealth 1.0-1.3 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.0-2.3 
FPI05 - Forest and Forest Products Training PackageForest and Forest Products Training Package 3.0 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-5.1 
FDF10 - Food ProcessingFood Processing 1.0-4.1 
DEF12 - Defence Training PackageDefence Training Package 1.0,2.0-2.0 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
CUV03 - Visual Arts, Craft and Design Training PackageVisual Arts, Craft and Design Training Package 3.0 
CUS09 - MusicMusic 1.1-1.2 
CUL11 - Library, Information and Cultural Services Training PackageLibrary, Information and Cultural Services Training Package 1.0 
CUE03 - Entertainment Training PackageEntertainment Training Package 3.1-3.2 
CUA - Live Performance and Entertainment Training PackageLive Performance and Entertainment Training Package 1.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 3.0-4.2 
CHC - Community ServicesCommunity Services 1.0-1.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 1.0-2.1 
AHC10 - Agriculture, Horticulture and Conservation and Land ManagementAgriculture, Horticulture and Conservation and Land Management 2.0-8.0 
ACM10 - Animal Care and ManagementAnimal Care and Management 2.0-3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the 'Title' columnRelease
SIT60313 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality 
SIT60312 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality 1-3 
SIT60307 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality 
SIT50313 - Diploma of HospitalityDiploma of Hospitality 
SIT50312 - Diploma of HospitalityDiploma of Hospitality 1-3 
SIT50307 - Diploma of HospitalityDiploma of Hospitality 
SIT50207 - Diploma of EventsDiploma of Events 
SIT40809 - Certificate IV in Holiday Parks and ResortsCertificate IV in Holiday Parks and Resorts 
SIT40713 - Certificate IV in PatisserieCertificate IV in Patisserie 
SIT40712 - Certificate IV in PatisserieCertificate IV in Patisserie 1-2 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 194


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  25/Jul/2008 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals who use business technology to perform a range of routine tasks. They use a limited range of practical skills and fundamental knowledge of equipment use and the organisation of data or files in a defined context, under direct supervision or with limited individual responsibility.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Select and use technology

1.1. Select appropriate technology  and software applications  to achieve the requirements of the task

1.2. Adjust workspace, furniture and equipment to suit user ergonomic requirements

1.3. Use technology according to organisational requirements  and in a way which promotes a safe work environment

2. Process and organise data

2.1. Identify, open, generate or amend files and records according to task and organisational requirements

2.2. Operate input devices  according to organisational requirements

2.3. Store data  appropriately and exit applications without damage to or loss of, data

2.4. Use manuals, training booklets and/or online help or help-desks to overcome basic difficulties with applications

3. Maintain technology

3.1. Identify and replace used technology consumables  in accordance with manufacturer's instructions and organisational requirements

3.2. Carry out and/or arrange routine maintenance  to ensure equipment is maintained in accordance with manufacturer's instructions and organisational requirements

3.3. Identify equipment faults  accurately and take action in accordance with manufacturer's instructions or report fault to designated person

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • literacy skills to identify work requirements; to understand and process basic, relevant workplace information; and to follow written instructions
  • communication skills to request advice, to receive feedback and to work with a team
  • problem-solving skills to solve routine technology problems.

Required knowledge 

  • key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • occupational health and safety (OHS)
  • organisational policies, plans and procedures, especially in regard to file-naming and storage conventions
  • organisational IT procedures including back-up and virus protection procedures
  • basic technical terminology in relation to reading help-files and manuals.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • selection and application of appropriate equipment and software applications in relation to assigned task/s
  • access, retrieval and storage of required data
  • performance of basic maintenance on a range of office equipment

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • examples of files and data for storage
  • manuals and training booklets for equipment.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • oral or written questioning to assess knowledge of office equipment
  • evaluation of maintaining technology.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • IT use units
  • other industry capability units.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technology  may include:

  • computer technology, such as laptops and personal computers
  • digital cameras
  • modems
  • printers
  • scanners
  • zip drives
  • photocopiers
  • shredders
  • binders
  • laminators
  • cutters

Software applications  may include:

  • email, internet
  • word processing, spreadsheet, database, accounting or presentation packages

Organisational requirements  may include:

  • correctly identifying and opening files
  • legal and organisation policies, guidelines and requirements
  • locating data
  • log-on procedures
  • manufacturer's guidelines
  • OHS policies, procedures and programs
  • saving and closing files
  • storing data

Input devices  may include:

  • keyboard
  • mouse
  • numerical key pad
  • scanner

Storage of data  may include:

  • appropriate storage/filing of hard copies of computer generated documents
  • storage in directories and sub-directories
  • storage on CD-ROMs, hard and floppy disk drives or back-up systems

Technology consumables  may include:

  • back-up tapes
  • CD-ROM
  • floppy disks
  • print heads
  • printer ribbons and cartridges
  • toner cartridges
  • zip disks

Routine maintenance  may include:

  • in-house cleaning and servicing of equipment according to manufacturer's guidelines
  • periodic servicing by qualified or manufacturer approved, technician
  • regular checking of equipment
  • replacing consumables

Identifying equipment faults  may include:

  • checking repairs have been carried out
  • encouraging feedback from work colleagues
  • keeping a log book of detected faults
  • preparing a maintenance program
  • regular back-ups of data
  • regular OHS inspections
  • routine checking of equipment

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Industry Capability - Workplace Effectiveness

Co-requisite units

Co-requisite units 

Quick help

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components


- Qualification details
- Qualification components

Accredited courses

- Accredited course details


- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.