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Unit of competency details

BSBWOR204 - Use business technology (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSBTEC201 - Use business software applications 18/Oct/2020
Supersedes and is equivalent to BSBWOR204A - Use business technologyUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIR - Retail Services Training PackageRetail Services Training Package 1.0-4.0,5.0 
CHC - Community ServicesCommunity Services 2.0-3.3 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 1.0-5.0 
MSF - Furnishing Training PackageFurnishing Training Package 2.0-5.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-5.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-6.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-6.0 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 2.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
SIF - Funeral ServicesFuneral Services 2.1 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-4.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-6.0 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 1.0-3.0 
HLT - HealthHealth 2.0-5.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
FWP20516 - Certificate II in Timber Manufactured ProductsCertificate II in Timber Manufactured Products1-2 
HLT43015 - Certificate IV in Allied Health AssistanceCertificate IV in Allied Health Assistance1-2 
CHC33015 - Certificate III in Individual SupportCertificate III in Individual Support1-4 
FNS41815 - Certificate IV in Financial ServicesCertificate IV in Financial Services1-5 
HLT37015 - Certificate III in Sterilisation ServicesCertificate III in Sterilisation Services
FNS40715 - Certificate IV in Financial Practice SupportCertificate IV in Financial Practice Support1-3 
FNS30515 - Certificate III in General InsuranceCertificate III in General Insurance1-3 
MSF50213 - Diploma of Interior Design and DecorationDiploma of Interior Design and Decoration2-3 
FWP20216 - Certificate II in Harvesting and HaulageCertificate II in Harvesting and Haulage1-2 
CHC43115 - Certificate IV in DisabilityCertificate IV in Disability1-2 
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select and use technology

1.1 Select appropriate technology and software applications to achieve requirements of the task

1.2 Adjust workspace, furniture and equipment to suit user’s ergonomic requirements

1.3 Use technology according to organisational requirements and in a way that promotes a safe work environment

2. Process and organise data

2.1 Identify, open, generate or amend files and records according to task and organisational requirements

2.2 Operate input devices according to organisational requirements

2.3 Store data appropriately and exit applications without damage to or loss of, data

2.4 Use manuals, training booklets and/or online help or helpdesks to overcome basic difficulties with applications

3. Maintain technology

3.1 Identify and replace used technology consumables in accordance with manufacturer’s instructions and organisational requirements

3.2 Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer’s instructions and organisational requirements

3.3 Identify equipment faults accurately and take action in accordance with manufacturer’s instructions or report fault to designated person

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.3, 2.1, 2.2, 2.4, 3.1-3.3

  • Recognises and interprets information from familiar sources to determine job role and task requirements

Writing

2.1, 2.3, 3.2, 3.3

  • Produces and amends files to meet task and organisational requirements
  • Completes required documentation using organisational formats

Oral Communication

3.3

  • Uses specific and relevant language to refer faults to others

Navigate the world of work

1.2, 1.3, 2.1, 2.2, 3.1-3.3

  • Recognises and follows legislative requirements and organisational policies and procedures associated with own role

Get the work done

1.1, 1.3, 2.1-2.4, 3.1-3.3

  • Uses business technologies and systems safely, when gathering, storing, accessing and sharing information
  • Understands purposes, specific functions and key features of common digital systems and business tools
  • Operates digital systems and business tools effectively to complete routine tasks using some basic troubleshooting strategies as required

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR204 Use business technology

BSBWOR204A Use business technology

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • select and use technology safely and according to organisational requirements
  • access, retrieve and store required data
  • demonstrate basic maintenance on a range of equipment using manuals or help-files
  • identify and address faults according to requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline the organisation's work health and safety requirements
  • outline the organisation's requirements for file naming and storage
  • explain why regular back-ups of data are done
  • list 'routine maintenance' tasks
  • summarise the procedure for addressing equipment faults.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • office equipment and resources
  • electronic files and data
  • workplace documentation and equipment manuals
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10