Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop effective workplace relationships

1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

1.2 Take time and resource constraints into account in fulfilling work requirements of self and others

1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

2. Contribute to workgroup activities

2.1 Provide support to team members to ensure workgroup goals are met

2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements

2.3 Share information relevant to work with workgroup to ensure designated goals are met

2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3. Deal effectively with issues, problems and conflict

3.1 Respect differences in personal values and beliefs and their importance in the development of relationships

3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately

3.3 Identify issues, problems and conflict encountered in the workplace

3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Skill 

Performance 

Criteria 

Description 

Reading

1.1

• Identifies and interprets information to determine task requirements

Writing

2.3, 2.4

• Completes required documentation using organisational formats
• Composes simple documents for others to read

Oral Communication

1.3, 3.2, 3.4

• Presents information and seeks advice using language and features appropriate to audience
• Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

Numeracy

1.2

• Interprets information related to timeframes and resource quantities

Navigate the world of work

1.1, 2.2

• Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

Interact with others

1.1, 1.3, 2.1-2.4, 3.1, 3.2, 3.4

• Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

Get the work done

1.2, 2.4, 3.3, 3.4

• Plans and organises work commitments to ensure deadlines and objectives are met
• Uses formal analytical thinking techniques to recognise and respond to routine problems

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR203 Work effectively with others

BSBWOR203B Work effectively with others

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.