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Unit of competency details

BSBTWK502 - Manage team effectiveness (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSBMGT520 - Plan and manage the flexible workforce 18/Oct/2020
Supersedes and is equivalent to BSBWOR502 - Lead and manage team effectiveness 18/Oct/2020
Supersedes BSBWRK409 - Prepare for and participate in dispute resolution 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICT - Information and Communications TechnologyInformation and Communications Technology 7.0-7.2 
CHC - Community ServicesCommunity Services 5.0-6.1 
UEG - Gas Industry Training PackageGas Industry Training Package 2.0-3.0 
AVI - Aviation Training PackageAviation Training Package 7.0-8.2 
SFI - Seafood IndustrySeafood Industry 2.0 
UET - Transmission, Distribution and Rail SectorTransmission, Distribution and Rail Sector 2.0 
FNS - Financial Services Training PackageFinancial Services Training Package 5.0-6.2 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 9.0-10.0 
DEF - Defence Training PackageDefence Training Package 3.0-4.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-5.1 
CPP - Property Services Training PackageProperty Services Training Package 11.0-15.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 6.0-7.1 
UEE - Electrotechnology Training PackageElectrotechnology Training Package 3.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 6.0-7.0 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 5.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
RII60520 - Advanced Diploma of Civil Construction DesignAdvanced Diploma of Civil Construction DesignCurrent1-2 
FNS51220 - Diploma of Insurance BrokingDiploma of Insurance BrokingCurrent1-2 
CUA50620 - Diploma of Aboriginal and/or Torres Strait Islander Cultural Arts Industry WorkDiploma of Aboriginal and/or Torres Strait Islander Cultural Arts Industry WorkCurrent
AMP50221 - Diploma of Meat ProcessingDiploma of Meat ProcessingCurrent
CUA60220 - Advanced Diploma of Live Production and Management ServicesAdvanced Diploma of Live Production and Management ServicesCurrent1-2 
CUA50420 - Diploma of Live Production and Technical ServicesDiploma of Live Production and Technical ServicesCurrent
CUA51020 - Diploma of Screen and MediaDiploma of Screen and MediaCurrent1-2 
BSB51319 - Diploma of Work Health and SafetyDiploma of Work Health and SafetyCurrent
CPP60421 - Advanced Diploma of Building DesignAdvanced Diploma of Building DesignCurrent1-2 
SFI50219 - Diploma of Fisheries ComplianceDiploma of Fisheries ComplianceCurrent
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatusSort Table listing Accredited courses that have this unit in the completion mapping by the Status column
10972NAT - Diploma of Justice StudiesDiploma of Justice Studies Current
11016NAT - Advanced Diploma of Creative MinistryAdvanced Diploma of Creative Ministry Non-Current
10817NAT - Diploma of Work Skills for Career Advancement and ManagementDiploma of Work Skills for Career Advancement and Management Current
10807NAT - Diploma of Venue Management Diploma of Venue Management  Current
10797NAT - Graduate Certificate in Applied Pharmacy PracticeGraduate Certificate in Applied Pharmacy Practice Current
10820NAT - Diploma of Leadership in Healthcare PracticeDiploma of Leadership in Healthcare Practice Current
11015NAT - Diploma of Creative MinistryDiploma of Creative Ministry Non-Current
10716NAT - Diploma of Christian LeadershipDiploma of Christian Leadership Current
10666NAT - Diploma of Payroll Management Diploma of Payroll Management  Current
10608NAT - Diploma of Leadership (insert stream)Diploma of Leadership (insert stream) Current
10649NAT - Advanced Diploma of MinistryAdvanced Diploma of Ministry Current
10720NAT - Diploma of Health AdministrationDiploma of Health Administration Current
10648NAT - Diploma of Ministry (Insert Stream)Diploma of Ministry (Insert Stream) Current
10707NAT - Diploma of Youth and Community Work (Christian)Diploma of Youth and Community Work (Christian) Current
22581VIC - Diploma of Biomanufacturing Operations ManagementDiploma of Biomanufacturing Operations Management Current

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  17/Dec/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Teamwork and Relationships

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives

1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks

2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks

2.3 Provide feedback to team members on team effort and contributions

2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members

3. Facilitate teamwork

3.1 Encourage team members to participate in and to take responsibility for team activities

3.2 Support the team in identifying and resolving work performance problems

3.3 Promote work team collaboration through individual behaviour

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with relevant stakeholders

4.2 Communicate information from line management to the team

4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management

4.4 Address unresolved issues, concerns and problems raised by stakeholders

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Reading

  • Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action

Writing

  • Prepares workplace documentation that communicates complex information clearly and effectively

Oral Communication

  • Engages in discussions or provides information using appropriate vocabulary and non-verbal features
  • Uses listening and questioning techniques to confirm understanding and to engage the audience

Enterprise and initiative

  • Identifies how own role contributes to broader organisational goals
  • Modifies or develops policies and procedures to achieve organisational goals

Teamwork

  • Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
  • Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that can be understood and used
  • Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others

Planning and organising

  • Develops, implements and monitors plans and processes to ensure team effectiveness
  • Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes
  • Plans for unexpected outcomes and implements creative responses to overcome challenges

Unit Mapping Information

Supersedes and is equivalent to BSBWOR502 Lead and manage team effectiveness.

Supersedes but is not equivalent to:

  • BSBMGT520 Plan and manage the flexible workforce
  • BSBWRK409 Prepare for and participate in dispute resolution.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • manage the effectiveness of at least one work team.

In the course of the above, the candidate must:

  • provide feedback to encourage, value and reward others
  • model desired behaviour and practices
  • encourage and foster shared understanding of purpose, roles and responsibilities
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • impacts of group dynamics on team performance
  • methods of establishing team activities including communication processes
  • strategies that can support team cohesion, participation and performance
  • strategies for gaining consensus
  • issue resolution strategies.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documents relevant to team task objectives.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10