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Unit of competency details

BSBTWK401 - Build and maintain business relationships (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBREL401 - Establish networks 18/Oct/2020
Supersedes BSBREL402 - Build client relationships and business networks 18/Oct/2020
Supersedes BSBREL403 - Implement international client relationship strategies 18/Oct/2020
Supersedes BSBSMB411 - Manage specialist external advisory services 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 9.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 6.0-6.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-5.1 
CPP - Property Services Training PackageProperty Services Training Package 11.0-15.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.2 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 6.0-6.1 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
CUA51120 - Diploma of Visual ArtsDiploma of Visual Arts
CPP40516 - Certificate IV in Strata Community ManagementCertificate IV in Strata Community Management
CUA41120 - Certificate IV in Photography and Digital ImagingCertificate IV in Photography and Digital Imaging
BSB40620 - Certificate IV in Legal ServicesCertificate IV in Legal Services1-2 
BSB40820 - Certificate IV in Marketing and CommunicationCertificate IV in Marketing and Communication
BSB50720 - Diploma of Paralegal ServicesDiploma of Paralegal Services
CUA50420 - Diploma of Live Production and Technical ServicesDiploma of Live Production and Technical Services
BSB40120 - Certificate IV in BusinessCertificate IV in Business
BSB40420 - Certificate IV in Human Resource ManagementCertificate IV in Human Resource Management
CUA40420 - Certificate IV in Live Production and Technical ServicesCertificate IV in Live Production and Technical Services
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 17/Dec/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Teamwork and Relationships

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business relationships

1.1 Identify business development and networking objectives of the organisation and own role

1.2 Determine networking opportunities according to identified objectives and organisational policies and procedures

1.3 Confirm communication channels for information exchange with business contacts

1.4 Engage with business contacts using written and verbal communication to promote business opportunities

2. Maintain business relationships

2.1 Use communication techniques to establish rapport with business contacts

2.2 Identify barriers to business development opportunities

2.3 Use problem-solving techniques to negotiate solutions to identified situations

2.4 Seek specialist advice in the development of contacts, as required

3. Build and improve business relationships

3.1 Develop strategies to represent and promote organisational interests to contacts

3.2 Participate in formal and informal networks that promote the organisation

3.3 Communicate issues regarding relationships in writing and verbally to organisational personnel

3.4 Seek and respond to feedback from management on the quality of relationships with business contacts

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Learning

  • Seeks opportunities to develop and extend expertise and identify areas for professional improvement

Reading

  • Sources and analyses information to establish networks that consistently promotes business opportunities

Writing

  • Uses appropriate vocabulary, layout and grammatical structure to convey ideas and information

Oral Communication

  • Uses persuasive language and appropriate non-verbal features to achieve mutually acceptable outcomes
  • Uses active listening and questioning techniques to confirm understanding

Initiative and enterprise

  • Identifies and adheres to organisational policies and procedures

Teamwork

  • Looks for ways to establish connections and build genuine understanding with a diverse range of people
  • Cultivates relationships with people with the knowledge, skills and influence to get things done or provide support

Planning and organising

  • Takes responsibility for planning, sequencing and implementing tasks required to build and maintain networks
  • Uses analytical processes to identify problems, gather relevant information, evaluate options and determine solutions

Unit Mapping Information

Supersedes and is equivalent to BSBREL401 Establish networks.

Supersedes but is not equivalent to:

  • BSBREL402 Build client relationships and business networks
  • BSBREL403 Implement international client relationship strategies
  • BSBSMB411 Manage specialist external advisory services.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • communicate with others to build and maintain at least two different business relationships.

In the course of the above, the candidate must:

  • promote professional business relationship using written and verbal communication techniques
  • identify methods to improve business relationships
  • participate in formal and informal networking opportunities that promote the business.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • strategies for establishing and maintaining business relationships
  • methods of engaging with business contacts including through participation in professional networks and associations
  • relevant networks, organisations, agencies, associations or individuals
  • principles and techniques needed to negotiate positive outcomes
  • organisational policies, plans and procedures relevant to business relationships
  • methods for obtaining feedback on business relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documentation and resources
  • interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10