Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse environment

1.1 Identify organisational vision, mission and values

1.2 Identify, gather and analyse relevant organisational data according to organisational policies and procedures

1.3 Identify stakeholders and resources required to develop and review strategic plan

1.4 Conduct strengths, weaknesses, opportunities and threats (SWOT) analysis and determine and define strengths, weaknesses, opportunities and threats

1.5 Review current strategic plan and identify gaps, and improvement needs and opportunities

1.6 Conduct political, economic, social and technological (PEST) analysis and identify opportunities and threats due to political, economic, social and technological forces

1.7 Research global environment and market, and identify trends, best practice, risks and opportunities

1.8 Assess organisational and global markets’ current and future demands

1.9 Identify barriers to organisational goals and consult with relevant stakeholders to determine strategies to overcome barriers

2. Determine direction of strategic plan

2.1 Establish communication processes that inform and support relevant team members

2.2 Consult with relevant stakeholders to determine parameters for planning process

2.3 Assign actions to relevant staff for developing planning process and direction of strategic plan

2.4 Develop planning process and direction of strategic plan

2.5 Establish organisational goals and priorities

2.6 Determine financial forecast and budgets

2.7 Seek feedback from stakeholders on direction of strategic plan and established organisational goals and priorities

2.8 Develop strategy map and identify gaps for improvement in direction of strategic plan

2.9 Make changes according to feedback received and identified improvements

3. Develop and execute strategic plan

3.1 Determine and set key performance indicators, budget and timeline

3.2 Develop annual operational plan to facilitate implementation of long-term strategic plan

3.3 Plan human resource development and succession strategies that confirm long-term business viability

3.4 Initiate strategies to skill own workforce to implement the strategic plan

3.5 Present recommendations to key stakeholders for feedback and make changes to strategic plan according to feedback received

3.6 Communicate with stakeholders and assign responsibilities

3.7 Assist stakeholders to implement strategies

4. Monitor and review strategic plan

4.1 Develop knowledge management systems to capture team progress, insights, experiences and learnings

4.2 Monitor financial and non-financial performance indicators

4.3 Monitor progress against timeline and key performance indicators

4.4 Identify progress that has not been made according to timeline and key performance indicators and communicate with relevant stakeholders to identify required actions

4.5 Seek feedback from relevant stakeholders on strategies and document feedback received for future development of strategic plans

SKILL 

DESCRIPTION 

Reading

• Sources, evaluates and critiques ideas and information from a range of complex texts to assist with strategic decisions
• Reviews texts to determine whether required outcomes have been met

Writing

• Develops or reviews complex texts according to organisational requirements to convey strategy, context and intent

Oral communication

• Leads discussions using active listening and questioning to seek the views and opinions of others

Numeracy

• Develops budgets and plans using mathematical processes to calculate costs, timeframes and resources

Problem solving

• Develops and implements strategies to ensure organisational goals are achieved
• Demonstrates sophisticated control over oral, visual and/or written formats, drawing on a range of communication practices to achieve goals
• Systematically gathers and analyses all relevant information and evaluates options in order to inform strategic decisions or solve problems

Planning and organising

• Leads planning processes according to organisational goals

Initiative and enterprise

• Monitors results against stated goals, adjusting plans and resources where necessary

Teamwork

• Plays a lead role in situations requiring effective collaboration, demonstrating high-level influencing skills, focusing and shaping awareness, and engaging and motivating others

Self-management

• Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.