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Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify scope, key business areas and critical functions

1.1 Identify organisational expectation, objectives, and policies and procedures

1.2 Identify resources required and relevant stakeholders

1.3 Identify and analyse sources of disruption to the organisation’s priorities, operations and environment

1.4 Identify organisation’s emergency response, continuity and recovery strategies

1.5 Determine organisation’s critical business functions, its dependencies and interdependencies, and risk and disruption scenarios

2. Establish documents required to create business continuity plan

2.1 Develop business continuity management framework

2.2 Analyse and evaluate risks associated with business continuity management framework

2.3 Report associated risks to and seek feedback from relevant stakeholders on business continuity management framework

2.4 Conduct business impact assessment of implementation of business continuity framework

2.5 Analyse and validate outcomes of business impact assessment and feedback

2.6 Report outcomes to and seek feedback from relevant stakeholders on business impact assessment

2.7 Develop and implement risk treatments strategies and plan

2.8 Seek feedback from relevant stakeholders on and review risk treatments strategies and plan

3. Create business continuity plan

3.1 Determine if disaster recovery plan exists

3.2 Consult and develop with relevant stakeholders disaster recovery plan, where required

3.3 Consult and develop with relevant stakeholders business continuity plan according to regulations, standards, industry practice and geographical dispersion, where required

3.4 Seek, document and analyse feedback received and finalise business continuity plan

3.5 Provide relevant staff with required information on business continuity plan

3.6 Assign relevant staff actions to implement business continuity plan

3.7 Establish communication plan to report and escalate processes

3.8 Manage and record staff learning and development, management, and implementation of business continuity plan on organisation’s knowledge management system

4. Evaluate business continuity plan

4.1 Report outcomes and seek feedback from relevant stakeholders on business continuity plan

4.2 Report to relevant stakeholders outcomes of staff learning and development, and business continuity framework exercises

4.3 Assess gaps for improvement

4.4 Make changes to business continuity plan according to feedback received and identified gaps

SKILL 

DESCRIPTION 

Reading

• Interprets organisation’s reports, policies and procedures to develop business continuity management plan

Writing

• Develops detailed workplace documentation clarifying complex ideas using relevant language and structure according to context and audience

Oral communication

• Uses clear language, required tone and syntax to address key stakeholders and disseminate information
• Informs staff about processes and outcomes of business continuity management plans and outcomes of staff learning and development and other reviews

Numeracy

• Analyses and interprets numerical information to assist in undertaking detailed business impact assessment activities across the spectrum of the organisation’s stakeholders

Self-management

• Takes responsibility and ownership of own work and is autonomous
• Recognises and manages factors that may affect achievement of outcomes
• Recognises the critical importance of clarifying, focusing and aligning goals and expectations and may use the process to build ownership of and broad commitment to achieving outcomes
• Uses formal decision-making processes as scaffolding for thinking, seeking input, advice, feedback and specialist advice, as required

Initiative and enterprise

• Tailors every communication to achieve its purpose, demonstrating a sophisticated understanding of the needs, interests, issues and priorities of each audience
• Invests time and energy in building rapport with others as an integral part of all work-based interactions
• Monitors adherence to wide-ranging organisational policies and procedures
• Uses active listening, observational and questioning techniques to identify different perspectives and confirm, clarify and revise understanding

Problem solving

• Recognises and addresses complex problems involving multiple variables
• Draws on a broad understanding of context and uses a combination of analysis and intuition to decide whether an idea is worth developing and implementing

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.