Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Release 2

This version first released with BSB Business Services Training Package Version 7.1.

Release created to amend typographical error within the foundation skills.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish ways of working within team

1.1 Identify relevant team members and communicate ways of working objectives, expectations and desired outcomes

1.2 Identify and establish strategies to monitor and evaluate performance and sustainability of key systems and processes

1.3 Consult and seek advice from stakeholders, to identify opportunities for improvement

1.4 Communicate with and mentor team members on ways of working that contribute to continuous improvement

1.5 Communicate with and coach team members how they can be innovative

2. Identify improvements

2.1 Analyse performance reports and variance from organisational plans within workplace

2.2 Identify and analyse changing trends and opportunities relevant to the workplace

2.3 Collect data and analyse areas for improvement in supply chains, and operational and service systems

2.4 Conduct a gap analysis of supply chains, and operational and service systems and identify improvement needs and opportunities

2.5 Communicate with and agree on team members identified improvement needs and opportunities

2.6 Identify learning opportunities for team members

3. Implement innovative processes

3.1 Confirm objectives, timeframes, measures and communication plans are in place to manage implementation

3.2 Address the impact of change and consequences for people and implement transition plans

3.3 Implement contingency plans in the event of non-performance

3.4 Follow up failure by investigation and analysis of causes and manage emerging challenges and opportunities

3.5 Confirm that learnings from activities are captured and managed using relevant knowledge management system

4. Develop workplace culture and tools for continuous improvement, innovation and learning

4.1 Evaluate continuous improvement systems and processes and innovation on a regular basis

4.2 Identify and communicate with stakeholders costs and benefits of innovations and improvements

4.3 Establish rewards for continuous improvement, innovation and learning

4.4 Seek and respond to feedback from relevant stakeholders’ systems and processes for continuous improvement, innovation and learning

SKILL 

DESCRIPTION 

Reading

• Analyses, evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

• Integrates information and ideas from a range of sources, utilising appropriate support materials
• Communicates complex relationships between ideas and information, matching style of writing to purpose and audience

Numeracy

• Selects and interprets mathematical information to analyse performance
• Performs calculations required to establish timeframes, cost-benefits and measures for continuous improvement and innovation processes

Initiative and enterprise

• Adheres to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment
• Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
• Recognises that the current way is only one way of doing something and explores possibilities that challenge current approaches
• Facilitates a climate in which creativity and innovation are accepted as an integral part of achieving outcomes

Self-management

• Plans and implements strategies to review and improve own performance

Teamwork

• Recognises the importance of building rapport to establish positive and effective working relationships
• Collaborates with others to achieve joint outcomes, playing an active role in encouraging innovation and facilitating effective group interaction

Problem solving

• Applies problem-solving processes to identify risks, evaluate options and determine solutions
• Uses lateral and analytical thinking to evaluate options against needs, resources and constraints before making decisions
• Actively identifies systems, devices and applications with potential to meet current and or future needs

Planning and organising

• Plans, organises, implements or reviews organisational strategies, systems and processes

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Release 2

This version first released with BSB Business Services Training Package Version 7.1.

Release created to amend typographical error within the foundation skills.