Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish systems and processes

1.1 Identify current systems and processes that facilitate continuous improvement

1.2 Identify and define improvement needs and opportunities for the organisation

1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders

1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes

1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities

1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities

1.7 Establish processes that confirm team members are informed about continuous improvement outcomes

2. Monitor and adjust performance strategies

2.1 Confirm relevant systems and processes meet organisation sustainability requirements

2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

2.3 Coach individuals and teams to implement and support continuous improvement systems and processes

2.4 Identify and evaluate ways in which planning and operations could be improved

2.5 Make recommendations and communicate strategies to relevant stakeholders

3. Manage opportunities for further improvement

3.1 Evaluate outcomes and identify opportunities for improvement

3.2 Seek feedback from relevant stakeholders on systems and processes

3.3 Identify other areas for improvement and document feedback for future planning

SKILL 

DESCRIPTION 

Reading

• Identifies and extracts required information from a range of complex texts
• Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement

Writing

• Develops complex texts related to continuous improvement processes according to organisational requirements
• Ensures the vocabulary, grammatical structures and conventions are required for the context and target audience

Oral communication

• Presents information to a range of audiences using appropriate structure and language
• Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
• Confirms understanding through questioning and active listening

Initiative and enterprise

• Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to broader goals of the work environment
• Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders

Problem solving

• Uses analytical and lateral thinking to review current practices and develop ideas for improvement

Teamwork

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction

Self-management

• Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes

Technology

• Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.