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Unit of competency details

BSBSTR502 - Facilitate continuous improvement (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes BSBCUE501 - Develop business continuity strategy 18/Oct/2020
Supersedes and is equivalent to BSBMGT516 - Facilitate continuous improvement 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 2.0 
AVI - Aviation Training PackageAviation Training Package 7.0-7.1 
SFI - Seafood IndustrySeafood Industry 2.0 
NWP - National Water Training PackageNational Water Training Package 4.0-4.1 
FNS - Financial Services Training PackageFinancial Services Training Package 5.0-6.1 
DEF - Defence Training PackageDefence Training Package 3.0-4.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 7.0 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.1 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
FNS51220 - Diploma of Insurance BrokingDiploma of Insurance Broking1-2 
AVI50119 - Diploma of Aviation (Aviation Management)Diploma of Aviation (Aviation Management)
BSB51319 - Diploma of Work Health and SafetyDiploma of Work Health and Safety
SFI50219 - Diploma of Fisheries ComplianceDiploma of Fisheries Compliance
NWP50118 - Diploma of Water Industry OperationsDiploma of Water Industry Operations3-4 
UEG50120 - Diploma of Gas Supply Industry OperationsDiploma of Gas Supply Industry Operations
BSB50120 - Diploma of BusinessDiploma of Business
DEF50420 - Diploma of Simulator Maintenance ManagementDiploma of Simulator Maintenance Management
BSB40520 - Certificate IV in Leadership and ManagementCertificate IV in Leadership and Management1-2 
BSB50420 - Diploma of Leadership and ManagementDiploma of Leadership and Management
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  17/Dec/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking and Problem Solving – Business Strategy

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish systems and processes

1.1 Identify current systems and processes that facilitate continuous improvement

1.2 Identify and define improvement needs and opportunities for the organisation

1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders

1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes

1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities

1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities

1.7 Establish processes that confirm team members are informed about continuous improvement outcomes

2. Monitor and adjust performance strategies

2.1 Confirm relevant systems and processes meet organisation sustainability requirements

2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

2.3 Coach individuals and teams to implement and support continuous improvement systems and processes

2.4 Identify and evaluate ways in which planning and operations could be improved

2.5 Make recommendations and communicate strategies to relevant stakeholders

3. Manage opportunities for further improvement

3.1 Evaluate outcomes and identify opportunities for improvement

3.2 Seek feedback from relevant stakeholders on systems and processes

3.3 Identify other areas for improvement and document feedback for future planning

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL 

DESCRIPTION 

Reading

  • Identifies and extracts required information from a range of complex texts
  • Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement

Writing

  • Develops complex texts related to continuous improvement processes according to organisational requirements
  • Ensures the vocabulary, grammatical structures and conventions are required for the context and target audience

Oral communication

  • Presents information to a range of audiences using appropriate structure and language
  • Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
  • Confirms understanding through questioning and active listening

Initiative and enterprise

  • Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to broader goals of the work environment
  • Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders

Problem solving

  • Uses analytical and lateral thinking to review current practices and develop ideas for improvement

Teamwork

  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction

Self-management

  • Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes

Technology

  • Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals

Unit Mapping Information

Supersedes and is equivalent to BSBMGT516 Facilitate continuous improvement.

Supersedes but is not equivalent to BSBCUE501 Develop business continuity strategy.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • lead and manage continuous improvement systems and processes for at least one organisation or work area.

In the course of the above, the candidate must:

  • address organisational sustainability requirements
  • incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes
  • capture progress, insights and experiences using established knowledge management systems
  • encourage participation in decision making processes and ideas for continuous improvement.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • systems and processes facilitating continuous improvement
  • common decision-making processes
  • organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems
  • business systems and requirements, including:
  • knowledge management
  • quality
  • sustainability
  • performance management.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documentation and resources relevant to performance evidence
  • organisational policies and procedures relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10