Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Application
This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.
The unit applies to individuals who use initiative, and organisational and communication skills to influence the ongoing development of the organisation.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Critical Thinking and Problem Solving – Business Strategy
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Coordinate continuous improvement |
1.1 Communicate objectives and continuous improvement processes of the organisation to team members 1.2 Establish roles and skills within the team and identify training needs and performance improvement opportunities 1.3 Encourage team members to participate in decision making processes and exercise initiative |
2. Monitor and report specified outcomes |
2.1 Monitor team progress using systems and technology of the organisation and identify ways planning and operations could be improved 2.2 Report changes to processes and training to relevant stakeholders 2.3 Develop plans, in collaboration with team members, to apply continuous improvement techniques and processes |
3. Support opportunities for further improvement |
3.1 Communicate recommendations for improvements in achieving organisational objectives to team members 3.2 Monitor work performance and support team members to identify further opportunities for improvement 3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
SKILL |
DESCRIPTION |
Learning |
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Reading |
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Writing |
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Oral communication |
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Enterprise and initiative |
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Teamwork |
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Planning and organising |
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Technology |
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Unit Mapping Information
No equivalent unit. Supersedes but is not equivalent to:
- BSBFLM309 Support continuous improvement systems and processes
- BSBINN201 Contribute to workplace innovation.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10