Modification History
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Release |
Comments |
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Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Description
This skill set addresses the skills and knowledge to provide customer service for an organisation.
Pathways Information
Units from this skill set can contribute to credit towards BSB30120 Certificate III in Business (Customer and Client Engagement).
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
Target Group
This skill set is for individuals who are required to provide customer service for an organisation.
Suggested words for Statement of Attainment
These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.
