Modification History
|
Release |
Comments |
|
Release 3 |
New release of this Skill Set released with version 7 of BSB07 Business Services Training Package. Updated unit BSBOHS201A to BSBWHS201A Contribute to health and safety of self and others. |
|
Release 2 |
New release of this Skill Set released with version 6 of BSB07 Business Services Training Package. Updated unit code. |
Description
Not applicable.
Pathways Information
|
These units of competency provide credit towards a range of qualifications, including: BSB20211 Certificate II in Customer Contact BSB30211 Certificate III in Customer Contact. |
Licensing/Regulatory Information
Not applicable.
Skill Set Requirements
|
BSBWHS201A |
Contribute to health and safety of self and others |
|
BSBCCO205A |
Prepare for work in a customer contact environment |
|
BSBCCO203A |
Conduct customer contact |
|
BSBITU101A |
Operate a personal computer |
Target Group
|
This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills. |
Suggested words for Statement of Attainment
|
These units of competency from the BSB07 Business Services Training Package meet basic competency requirements for operators in a contact centre. |
