training.gov.au

BSBSS00002 - Basic Contact Centre Operations Skill Set (Release 1)

Summary

Usage recommendation:

Superseded

Mapping:

Mapping	Notes	Date
Is superseded by and equivalent to BSBSS00034 - Basic Customer Engagement Skill Set	Updated to meet Standards for Training Package. Title changed to reflect industry practice	24/Mar/2015

Releases:

Release	Release date
3 (View details for release 3)	18/Dec/2012	Compare 3
2 (View details for release 2)	28/Nov/2011	Compare 2
1 1 (this release)	10/Mar/2009	Compare 1

Delivery:

Find RTOs approved to deliver this skill set.

CodeSort Table listing Training Packges by the Code column	TitleSort Table listing Training Packges by the Title column	Release
BSB07 - Business Services Training Package	Business Services Training Package	5.0

Replaced release

You are currently viewing the components related to release 1.
The current release is release 3. View release 3 details.

The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Content

CodeSort Table listing units of competency by the Code column	TitleSort Table listing units of competency by the Title column Modify filter options of the 'Title' column in Table listing units of competency	Usage RecommendationSort Table listing units of competency by the Usage Recommendation column	EssentialSort Table listing units of competency by the Essential column Modify filter options of the 'Essential' column in Table listing units of competency
BSBITU101A - Operate a personal computer	Operate a personal computer	Superseded	N/A
BSBIND101A - Work effectively in a contact centre environment	Work effectively in a contact centre environment	Superseded	N/A
BSBOHS201A - Participate in OHS processes	Participate in OHS processes	Superseded	N/A
BSBCCO201A - Action customer contact	Action customer contact	Superseded	N/A
Refresh information in 'Table listing units of competency' Navigate to first page in table listing units of competency.Navigate to previous page in table listing units of competency. Navigate to page 1 in table listing units of competency Navigate to the next page in table listing units of competency.Navigate to the last page in table listing units of competency. Items per page 10 \| 20 \| 50 \| 100 Displaying items 1 - 4 of 4

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway

These units of competency provide credit towards a range of qualifications, including:

BSB20207 Certificate II in Customer Contact

BSB30207 Certificate III in Customer Contact

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units	BSBOHS201A	Participate in OHS processes
	BSBIND101A	Work effectively in a contact centre environment
	BSBCCO201A	Action customer contact
	BSBITU101A	Operate a personal computer

Target Group

This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills.

Suggested words for Statement of Attainment

Suggested form of words for Statement of Attainment

These units of competency from the BSB07 Business Services Training Package meet basic competency requirements for operators in a contact centre.

Skill set details

BSBSS00002 - Basic Contact Centre Operations Skill Set (Release 1)

Summary

Training packages that include this skill set

Units of competency

Content

Modification History

Description

Pathways Information

Licensing/Regulatory Information

Skill Set Requirements

Target Group

Suggested words for Statement of Attainment

Reports

Resources

More

Using training.gov.au

Acknowledgement of Country