Unit of competency
Modification History
Release |
Comments |
Release 2 |
This version released with BSB Business Services Training Package Version 2.0. Version created to clarify intent of unit |
Release 1 |
This version first released with BSB Business Services Training Package Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to identify and select suitable external advisory services for a small business or work area operation, and to monitor and review services provided.
It applies to individuals who use research and organisational skills identifying, selecting and monitoring specialist services or external contractors.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Management and Leadership – Small and Micro Business
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Locate specialist external advisory services |
1.1 Identify skill or knowledge gaps within the business to determine nature of external expertise required 1.2 Research specialist services to determine if there are any specific industry or regulatory requirements that apply 1.3 Prioritise services required by the business and document according to business procedures 1.4 Determine estimated cost of services and identify budget or funding source to purchase external expertise |
2. Select a specialist advisor or company |
2.1 Organise a quote or advertise for provision of specialist service according to business requirements 2.2 Establish process and criteria for shortlisting potential advisors or contractors 2.3 Select most suitable applicant according to established criteria 2.4 Document selection process and outcome 2.5 Ensure successful and unsuccessful applicants are advised of outcome and provided with feedback if needed |
3 Negotiate services to be provided |
3.1 Review and clearly specify terms and conditions of quotation or contract 3.2 Clarify and confirm what is required of specialist advisor, including expectations of performance and outcomes 3.3 Obtain and action legal advice on contract requirements, if necessary 3.4 Formally sign off on quotation or contract 3.5 Familiarise specialist advisor with the business and relevant personnel as part of induction |
4. Monitor performance |
4.1 Check milestones and deliverables are achieved according to terms and conditions of quotation or contract 4.2 Discuss progress and review against agreed terms and conditions 4.3 Collaborate to raise any issues or concerns, and follow-up and document 4.4 Organise progress and final payments against milestones and key deliverables in a timely manner 4.5 Evaluate effectiveness and suitability of specialist advisor in achieving objectives |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.2, 3.1, 4.1 |
|
Writing |
1.3, 2.2, 2.4, 2.5, 3.1, 3.2, 3.4, 3.5 |
|
Numeracy |
1.4, 4.4 |
|
Oral Communication |
2.5, 3.2, 3.5, 4.2, 4.3 |
|
Navigate the world of work |
1.2, 1.3, 2.1, 2.3, 2.4, 3.3, 3.4, 4.2-4.4 |
|
Get the work done |
1.1, 1.3, 1.4, 2.1-2.3, 3.3, 4.1, 4.4, 4.5 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBSMB411 Manage specialist external advisory services Release 2 |
BSBSMB411 Manage specialist external advisory services Release 1 |
Updated to clarify intent |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10