Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and develop communication and appropriate relationships with key stakeholders

1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols, stakeholder expectations and preferences and agreed roles and responsibilities

1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities

1.3 Identify and implement methods of working in culturally appropriate ways

1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required

2. Establish and develop roles and responsibilities in the small business

2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation

2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships

2.3 Clearly communicate responsibilities and practices to key stakeholders

3. Review relationships with key stakeholders

3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies

3.2 Monitor and evaluate relationships with key stakeholders and implement actions needed to enhance relationships

3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.1

• Interprets texts from relevant sources to identify information on job descriptions and codes of practice

Writing

1.1, 2.1, 2.3, 3.2, 3.3

• Prepares specific information which conveys an understanding of outcomes and alternatives, and uses terminology appropriate to present to relevant personnel

Oral Communication

1.1, 2.3, 3.1

• Clearly articulates requirements using language appropriate to audience and environment, and participates in a verbal exchange of ideas/solutions
• Participates in constructive negotiations using tone and language suitable to audience

Navigate the world of work

1.1, 1.3, 1.4, 2.1

• Regularly reviews current situation and future career and work options, developing strategies to address some factors that may limit choices, and accepting those that may be outside own control at a particular point in time
• Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of work environment

Interact with others

1.1, 1.2, 2.2, 3.2

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
• Looks for ways of establishing connections and building genuine understanding with a diverse range of people
• Actively identifies important communication exchanges, selecting appropriate channels, format, tone and context to suit purpose and audience, and monitoring impact

Get the work done

1.1, 1.4, 2.1, 3.1, 3.3

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals
• Makes critical and non-critical decisions in relatively complex situations, taking a range of constraints into account
• Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes
• Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBSMB409 Build and maintain relationships with small business stakeholders Release 2

BSBSMB409 Build and maintain relationships with small business stakeholders Release 1

Updated to clarify intent

Equivalent unit

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.