Unit of competency details

BSBSMB409 - Build and maintain relationships with small business stakeholders (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 14/Jan/2016
(View details for release 1) Replaced25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBSMB409A - Build and maintain relationships with small business stakeholdersUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
FNS - Financial Services Training PackageFinancial Services Training Package 2.1-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0,3.0 
BSB - Business Services Training PackageBusiness Services Training Package 2.0,3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SHB50216 - Diploma of Salon ManagementDiploma of Salon Management 
FNS60615 - Advanced Diploma of Banking Services ManagementAdvanced Diploma of Banking Services Management 1-4 
CUA51215 - Diploma of CeramicsDiploma of Ceramics 
CUA51115 - Diploma of Visual ArtsDiploma of Visual Arts 
CUA50615 - Diploma of Aboriginal and Torres Strait Islander Visual Arts Industry WorkDiploma of Aboriginal and Torres Strait Islander Visual Arts Industry Work 
BSB42618 - Certificate IV in New Small BusinessCertificate IV in New Small Business 
BSB42615 - Certificate IV in New Small BusinessCertificate IV in New Small Business 
BSB42518 - Certificate IV in Small Business ManagementCertificate IV in Small Business Management 
BSB42515 - Certificate IV in Small Business ManagementCertificate IV in Small Business Management 
BSB40415 - Certificate IV in Small Business ManagementCertificate IV in Small Business Management 
Items per page 10 | 20 | 50 | 100
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to negotiate with important stakeholders and modify interactions as required.

It applies to individuals who operate a small business and use communication skills to build relationships with key stakeholders.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and develop communication and appropriate relationships with key stakeholders

1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols, stakeholder expectations and preferences and agreed roles and responsibilities

1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities

1.3 Identify and implement methods of working in culturally appropriate ways

1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required

2. Establish and develop roles and responsibilities in the small business

2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation

2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships

2.3 Clearly communicate responsibilities and practices to key stakeholders

3. Review relationships with key stakeholders

3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies

3.2 Monitor and evaluate relationships with key stakeholders and implement actions needed to enhance relationships

3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.1

  • Interprets texts from relevant sources to identify information on job descriptions and codes of practice

Writing

1.1, 2.1, 2.3, 3.2, 3.3

  • Prepares specific information which conveys an understanding of outcomes and alternatives, and uses terminology appropriate to present to relevant personnel

Oral Communication

1.1, 2.3, 3.1

  • Clearly articulates requirements using language appropriate to audience and environment, and participates in a verbal exchange of ideas/solutions
  • Participates in constructive negotiations using tone and language suitable to audience

Navigate the world of work

1.1, 1.3, 1.4, 2.1

  • Regularly reviews current situation and future career and work options, developing strategies to address some factors that may limit choices, and accepting those that may be outside own control at a particular point in time
  • Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of work environment

Interact with others

1.1, 1.2, 2.2, 3.2

  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
  • Looks for ways of establishing connections and building genuine understanding with a diverse range of people
  • Actively identifies important communication exchanges, selecting appropriate channels, format, tone and context to suit purpose and audience, and monitoring impact

Get the work done

1.1, 1.4, 2.1, 3.1, 3.3

  • Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals
  • Makes critical and non-critical decisions in relatively complex situations, taking a range of constraints into account
  • Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes
  • Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBSMB409 Build and maintain relationships with small business stakeholders Release 2

BSBSMB409 Build and maintain relationships with small business stakeholders Release 1

Updated to clarify intent

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • identify key stakeholders expectations and preferences, particularly those with legislative impact on the business
  • demonstrate methods of working and communicating with key stakeholders based on roles and responsibilities, codes of practice, stakeholder expectations and cultural protocols
  • undertake a detailed analysis of roles, responsibilities, duties and tasks of small business personnel to align with key stakeholder relationships
  • determine process for reviewing relationships with key stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify the role, relationship and impact on the business of key stakeholders
  • discuss business ethics
  • explain codes of practice for the business
  • compare communication styles and mechanisms
  • outline principles of relationship management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies or where possible, real situations
  • interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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