Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify personal and business commitments/
obligations within family, cultural and community contexts

1.1 Identify personal, family, cultural and community contexts the business operates in

1.2 Identify personal, family, cultural and community commitments and obligations that impact the business

1.3 Consider strategies to address and minimise negative impacts these commitments or obligations may have on the business

1.4 Prepare workable plans to address and minimise impact these issues have

2. Develop ethical work practices within family, cultural and community contexts

2.1 Develop a culturally appropriate work ethic in terms of personal, family and community obligations, and cultural requirements

2.2 Identify and implement strategies to reinforce a culturally appropriate work ethic in the business

2.3 Prepare contingency plans for when alternative action is required due to changes within the business, family, cultural or community environments

3. Review work practices within family, cultural and community contexts

3.1 Monitor personal, family, cultural and community commitments or obligations to identify any changes that might impact the business

3.2 Review plans and strategies to ensure negative impacts of any commitments or obligations are addressed, and implement any necessary changes

3.3 Monitor implementation of culturally appropriate work ethic to ensure it is supported and maintained in the business

Skill 

Performance 

Criteria 

Description 

Reading

3.2

• Recognises and interprets textual information to address improvements to work practices

Writing

2,1, 1.4, 2.3

• Uses clear and specific terminology to complete and update workplace documentation

Oral Communication

1.1, 1.2, 3.1, 3.2

• Clearly articulates requirements using language appropriate to audience and environment, and participates in verbal exchanges of ideas/solutions
• Participates in verbal negotiations using tone and language suitable to audience

Navigate the world of work

2.1

• Recognises complexity of factors influencing career decisions and career developments

Get the work done

1.1-1.4, 2.2, 2.3, 3.1-3.3

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account
• Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBSMB408 Manage personal, family, cultural and business obligations Release 2

BSBSMB408 Manage personal, family, cultural and business obligations Release 1

Updated to clarify intent

Equivalent unit

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify intent of unit

Release 1

This version first released with BSB Business Services Training Package Version 1.0.