Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staffing plan

1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan

1.2 Identify and compare existing skills/competencies of owner/s and staff with business requirements to identify any gaps

1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan

2. Recruit, induct, train and retain team

2.1 Develop job/position descriptions, competencies required and selection criteria to meet business’ needs

2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements

2.3 Induct new staff members in accordance with policies and procedures of the business

2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business

2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies

2.6 Advertise staff vacancies appropriately in accordance with staffing plan

3. Comply with industrial relations obligations

3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

4. Maintain staff records

4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required

5. Manage staff

5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

5.3 Support and encourage staff, and acknowledge and reward their contribution

5.4 Regularly provide opportunities for staff to discuss work related issues

5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

6. Review team performance

6.1 Develop positive and constructive relationships with and between team members

6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members

6.3 Identify strengths and weaknesses of team against current and expected work requirements

6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency

6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements

6.6 Monitor and review staff turnover rate

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.3, 2.2, 2.3, 2.5, 2.6, 3.1, 4.1, 4.2, 5.1, 6.3, 6.5, 6.6

• Evaluates complex text to determine legislative, regulatory and workplace documentation

Writing

1.3, 2.1-2.6, 3.1, 3.2, 4.1, 4.2, 5.5, 6.1-6.3, 6.5

• Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

1.2, 2.3, 2.4, 3.2, 4.2, 5.3, 5.4, 6.1, 6.2, 6.5

• Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding
• Participates in verbal negotiations and coaching using language suitable to audience

Numeracy

6.4

• Uses basic mathematical formulas to review staff performances within available work schedules

Navigate the world of work

1.3, 2.2, 2.3, 3.1, 4.1

• Applies understanding of legal responsibilities to the planning and implementation of tasks
• Develops and revises organisational policies and procedures

Interact with others

1.2, 2.4, 3.2, 5.3, 5.4, 6.1, 6.2, 6.5

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction
• Looks for ways of establishing connections and building genuine understanding with a diverse range of people
• Actively identifies important communication exchanges, selecting appropriate channels and format to suit purpose and audience

Get the work done

1.1, 1.2, 2.2, 2.3, 2.5, 4.2, 5.1, 5.2, 5.5, 6.3, 6.4, 6.6

• Plans, organises and implements tasks required to manage a team
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account
• Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes
• Anticipates potential problems and has contingency plans ready for implementation
• Uses digital technologies and systems to enter, store and access information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBSMB407 Manage a small team

BSBSMB407A Manage a small team

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.