Unit of competency details

BSBSMB407 - Manage a small team (Release 1)


Usage recommendation:
Is superseded by BSBLDR414 - Lead team effectiveness 18/Oct/2020
Supersedes and is equivalent to BSBSMB407A - Manage a small teamUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
(View details for release 2) 14/Jan/2016
1 (this release) 25/Mar/2015

Replaced release

You are currently viewing the components related to release 1.
The current release is release 2View release 2 details.

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICT - Information and Communications TechnologyInformation and Communications Technology 2.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-2.0 
RGR - Racing and Breeding Training PackageRacing and Breeding Training Package 1.0 
SFL - Floristry Training PackageFloristry Training Package 1.0-1.1 
CPP - Property Services Training PackageProperty Services Training Package 2.0-5.0 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.0-5.2 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-1.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
FNS42015 - Certificate IV in Banking ServicesCertificate IV in Banking ServicesSuperseded1-2 
SFL40115 - Certificate IV in FloristryCertificate IV in FloristryCurrent1-2 
BSB42615 - Certificate IV in New Small BusinessCertificate IV in New Small BusinessSuperseded
ICT41215 - Certificate IV in Telecommunications Engineering TechnologyCertificate IV in Telecommunications Engineering TechnologySuperseded1-2 
CUA40313 - Certificate IV in Dance Teaching and ManagementCertificate IV in Dance Teaching and ManagementSuperseded2-4 
RGR40418 - Certificate IV in Racing (Greyhound Trainer)Certificate IV in Racing (Greyhound Trainer)Superseded
FNS41715 - Certificate IV in Insurance BrokingCertificate IV in Insurance BrokingSuperseded1-2 
FNS40115 - Certificate IV in Credit ManagementCertificate IV in Credit ManagementSuperseded1-3 
FBP40518 - Certificate IV in Pharmaceutical ManufacturingCertificate IV in Pharmaceutical ManufacturingSuperseded
FNS51520 - Diploma of Credit ManagementDiploma of Credit ManagementSuperseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to select, induct, train and develop staff members to enhance business operations within the parameters of all relevant legislative requirements.

It applies to individuals who operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role have a good knowledge of industrial relations and team management and use effective, responsive and supportive communication in workplace interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staffing plan

1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan

1.2 Identify and compare existing skills/competencies of owner/s and staff with business requirements to identify any gaps

1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan

2. Recruit, induct, train and retain team

2.1 Develop job/position descriptions, competencies required and selection criteria to meet business’ needs

2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements

2.3 Induct new staff members in accordance with policies and procedures of the business

2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business

2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies

2.6 Advertise staff vacancies appropriately in accordance with staffing plan

3. Comply with industrial relations obligations

3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

4. Maintain staff records

4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required

5. Manage staff

5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

5.3 Support and encourage staff, and acknowledge and reward their contribution

5.4 Regularly provide opportunities for staff to discuss work related issues

5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

6. Review team performance

6.1 Develop positive and constructive relationships with and between team members

6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members

6.3 Identify strengths and weaknesses of team against current and expected work requirements

6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency

6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements

6.6 Monitor and review staff turnover rate

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1-1.3, 2.2, 2.3, 2.5, 2.6, 3.1, 4.1, 4.2, 5.1, 6.3, 6.5, 6.6

  • Evaluates complex text to determine legislative, regulatory and workplace documentation


1.3, 2.1-2.6, 3.1, 3.2, 4.1, 4.2, 5.5, 6.1-6.3, 6.5

  • Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

1.2, 2.3, 2.4, 3.2, 4.2, 5.3, 5.4, 6.1, 6.2, 6.5

  • Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding
  • Participates in verbal negotiations and coaching using language suitable to audience



  • Uses basic mathematical formulas to review staff performances within available work schedules

Navigate the world of work

1.3, 2.2, 2.3, 3.1, 4.1

  • Applies understanding of legal responsibilities to the planning and implementation of tasks
  • Develops and revises organisational policies and procedures

Interact with others

1.2, 2.4, 3.2, 5.3, 5.4, 6.1, 6.2, 6.5

  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction
  • Looks for ways of establishing connections and building genuine understanding with a diverse range of people
  • Actively identifies important communication exchanges, selecting appropriate channels and format to suit purpose and audience

Get the work done

1.1, 1.2, 2.2, 2.3, 2.5, 4.2, 5.1, 5.2, 5.5, 6.3, 6.4, 6.6

  • Plans, organises and implements tasks required to manage a team
  • Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account
  • Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes
  • Anticipates potential problems and has contingency plans ready for implementation
  • Uses digital technologies and systems to enter, store and access information

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBSMB407 Manage a small team

BSBSMB407A Manage a small team

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • use the business plan to:
  • determine staffing requirements
  • conduct skill-gap staff training
  • develop policies and procedures
  • develop job descriptions and selection criteria
  • determine induction processes
  • implement staff development program
  • adhere to legal requirements and codes of practice
  • develop staff records system
  • conduct ongoing performance measures
  • communicate effectively with staff members
  • develop contingency plans
  • develop strategies to review team performance
  • monitor and review staff performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • discuss legislative requirements relating to the business operation
  • explain work health and safety responsibilities and procedures for managing hazards
  • summarise relevant industry awards/enterprise agreements
  • outline approaches to staff development and career planning
  • summarise staff counselling, grievance and disciplinary procedures
  • identify unfair dismissal legislation and procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

  • office equipment and resources
  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10