Unit of competency details

BSBSMB403A - Market the small business (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBSMB403 - Market the small businessUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 24/Sep/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ACM10 - Animal Care and ManagementAnimal Care and Management 1.0-3.0 
ICP10 - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.1 
LMF02 - Furnishing Training PackageFurnishing Training Package 6.0-8.1 
SIT12 - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-2.0 
MSF - Furnishing Training PackageFurnishing Training Package 1.0-1.3 
MEM05 - Metal and Engineering Training PackageMetal and Engineering Training Package 5.0-11.1 
SFL10 - Floristry Training PackageFloristry Training Package 1.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
SIH11 - Hairdressing Training PackageHairdressing Training Package 1.0-2.0 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
WRH06 - Hairdressing Training PackageHairdressing Training Package 2.2 
CUA11 - Live Performance Training PackageLive Performance Training Package 1.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 3.0-4.2 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 1.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 1.0-1.4 
SIB10 - Beauty Training PackageBeauty Training Package 1.1-1.2 
CUS09 - MusicMusic 1.1-1.2 
AHC10 - Agriculture, Horticulture and Conservation and Land ManagementAgriculture, Horticulture and Conservation and Land Management 2.0-8.0 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 
CUE03 - Entertainment Training PackageEntertainment Training Package 3.1-3.2 
LMT07 - Textiles, Clothing and Footwear Training PackageTextiles, Clothing and Footwear Training Package 3.1-4.1 
FDF10 - Food ProcessingFood Processing 1.0-4.1 
RGR08 - Racing Training PackageRacing Training Package 1.0-2.0 
CUF07 - Screen and Media Training PackageScreen and Media Training Package 1.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SIT50312 - Diploma of HospitalityDiploma of HospitalitySuperseded1-3 
CUA40313 - Certificate IV in Dance Teaching and ManagementCertificate IV in Dance Teaching and ManagementSuperseded
WRH40209 - Certificate IV in TrichologyCertificate IV in TrichologyDeleted
LMF60308 - Advanced Diploma of Furniture Design and TechnologyAdvanced Diploma of Furniture Design and TechnologyDeleted
FDF40210 - Certificate IV in Pharmaceutical ManufacturingCertificate IV in Pharmaceutical ManufacturingSuperseded1-3 
SIT40412 - Certificate IV in Commercial CookeryCertificate IV in Commercial CookerySuperseded1-2 
LMF40508 - Certificate IV in Furniture Design and TechnologyCertificate IV in Furniture Design and TechnologySuperseded
SIT40613 - Certificate IV in Catering OperationsCertificate IV in Catering OperationsSuperseded
FDF30111 - Certificate III in Food ProcessingCertificate III in Food ProcessingSuperseded1-4 
SFI50211 - Diploma of Fishing OperationsDiploma of Fishing OperationsDeleted1-3 
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatus
21929VIC - Certificate IV in Chinese Astrology (Four Pillars of Destiny)Certificate IV in Chinese Astrology (Four Pillars of Destiny) Non-Current
22284VIC - Diploma of Business (Public Relations)Diploma of Business (Public Relations) Non-Current
22065VIC - Certificate IV in Life CoachingCertificate IV in Life Coaching Non-Current
10493NAT - Certificate IV in La Moda Marketing and Visual CommunicationsCertificate IV in La Moda Marketing and Visual Communications Non-Current
10428NAT - Diploma of Styling (Fashion, Image and Media)Diploma of Styling (Fashion, Image and Media) Non-Current
30962QLD - Diploma of Food CoachingDiploma of Food Coaching Non-Current
30877QLD - Certificate IV in Life CoachingCertificate IV in Life Coaching Non-Current
30968QLD - Diploma of Life CoachingDiploma of Life Coaching Non-Current
22051VIC - Diploma of Business (Public Relations)Diploma of Business (Public Relations) Non-Current
10420NAT - Certificate IV in Stress Management PractitionerCertificate IV in Stress Management Practitioner Non-Current
10382NAT - Certificate IV in Life CoachingCertificate IV in Life Coaching Non-Current


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080505 Marketing  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080505 Marketing  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to develop and implement marketing strategies, and to monitor and improve market performance.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This work is undertaken by individuals who operate a small business.

This unit is suitable for micro and small businesses or a department in a larger organisation.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Develop marketing strategies

1.1. Analyse the business and its key products or services to determine the focus of marketing activities, in accordance with the objectives of the business plan

1.2. Evaluate the customer base and target market for the small business as a basis for the marketing objectives and strategies 

1.3. Determine marketing objectives and strategies that are ethically and culturally appropriate, in consultation with relevant people  and in accordance with the business plan

2. Determine a marketing mix for the business

2.1. Balance product mix, volumes and pricing to optimise sales and profit

2.2. Evaluate the costs and benefits of using different distribution channels  and/or providing different levels of customer service  and consider the results in determining the marketing mix 

2.3. Determine promotional activities to suit the target market

2.4. Consider customer needs and preferences in determining the marketing mix

2.5. Determine the marketing mix according to market and business needs

3. Implement marketing strategies

3.1. Brief persons involved in the marketing effort on their roles and responsibilities, to ensure the success of marketing strategies

3.2. Plan and implement promotional activities , in accordance with marketing objectives and budgetary requirements

4. Monitor and improve marketing performance

4.1. Monitor marketing activities and evaluate business performance according to the objectives and targets of the business plan

4.2. Analyse performance gaps  and take corrective action or set new targets

4.3. Encourage all relevant people to propose ways to improve marketing performance

4.4. Seek and analyse customer reaction  to all aspects of the marketing mix, using culturally appropriate processes, to improve targeting and outcomes

4.5. Conduct ongoing research of customer requirements to identify opportunities for change and improvement

4.6. Monitor and investigate changes in the market for new opportunities to aid business development

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to question, clarify and report
  • literacy and numeracy skills to research information, to analyse data and to interpret market data.

Required knowledge 

  • industry market trends
  • methods of analysing costs and benefits of marketing strategies
  • methods of developing marketing objectives and marketing mix
  • methods of monitoring customer satisfaction
  • relevant market analysis and research
  • relevant marketing concepts and methods.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • developing a marketing strategy and choosing a marketing mix for the small business that are culturally appropriate and that complement the business plan
  • implementing and monitoring the marketing strategy/plan to optimise the chances of small business success
  • knowledge of relevant marketing concepts and methods.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to relevant documentation
  • candidate's individual circumstances and work in the context of running a small business, are the basis for assessment.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • portfolio of evidence including marketing strategy and monitoring of marketing performance
  • oral or written questioning to assess knowledge of industry market trends
  • review of analysis of performance gaps and corrective action taken or new targets set
  • review of promotional activities implemented.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • BSBSMB404A Undertake small business planning.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Marketing objectives and strategies  may include:

  • achieving lower costs of production and distribution than competitors
  • creating a very different product line or service so that the business becomes a class leader in the industry
  • distribution
  • pricing, presentation and display of products/services
  • product design and packaging
  • product range and mix
  • promotion and advertising
  • pursuing cost leadership and/or product differentiation within a specialist market segment

Relevant people  may include:

  • accountant or other specialist services
  • family members, work team members, sub-contractors, community members
  • franchise agency
  • financial backers, clients
  • owner/operator, partners, directors, shareholders
  • regulatory bodies
  • trade or industry associations

Distribution channels  may include:

  • dealer, re-seller, franchisee
  • distributor, delivery service, mail order, telesales
  • self-access, wholesale, retail

Levels of customer service  may include:

  • after sales service
  • one-on-one personal service
  • sales assistance for problems/queries only

Marketing mix  may include:

  • distribution
  • level of service
  • pricing
  • promotion
  • quality, range
  • safety features
  • technical features, design

Promotional activities  may include:

  • advertising in national, suburban or local newspapers
  • advertising on radio or television
  • canvassing
  • development of networks and strategic alliances
  • display posters
  • exhibitions, in-store promotions
  • involvement in community projects
  • mail drops
  • professional/industry journals
  • sponsorship
  • staff development programs to enhance customer service orientation
  • website
  • word of mouth, referral, testimonials

Performance gaps  may include:

  • over achievement of performance targets
  • under achievement of performance targets

Customer reaction  may be determined through:

  • customer meetings, focus groups
  • identification of new business opportunities
  • informal discussion
  • sales to contact ratio
  • survey/other feedback mechanisms
  • trend analysis

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Management and Leadership - Small and Micro Business

Co-requisite units

Co-requisite units