Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine requirements or modifications

1.1 Identify and document core business, supporting activities, resources, business and social context, using observation and consultation

1.2 Determine security and access requirements for business or records system content from analysis of organisation’s activities

1.3 Analyse organisational reporting and accountability requirements in the context of the business documentation

1.4 Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation

1.5 Determine format content and metadata of records for each organisational function from analysis of the business and its context

2. Devise an appropriate recordkeeping system

2.1 Determine metadata needed to manage record storage, location and retrieval in a business or records system

2.2 Select scale, and number of business or records systems appropriate to scale and nature of business operations

2.3 Select technological requirements of business or records systems appropriate to scale and nature of business operations

2.4 Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements

2.5 Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation

2.6 Select business or records system suited to the projected growth of the organisation

3. Develop an implementation plan

3.1 Identify and document recordkeeping responsibilities of individual personnel or organisational units

3.2 Develop measurable performance indicators for recordkeeping activities

3.3 Develop procedures and guidelines for capturing and controlling records

3.4 Communicate an implementation plan to users of the system and other relevant organisational staff

4. Monitor and review business or records system

4.1 Monitor business and records system and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable

4.2 Record details of variation from business or records system’s rules, standards and procedures that exceed agreed limits

4.3 Provide required reports to appropriate authority relating to use and maintenance of records

4.4 Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies

5. Identify and respond to problems and changes

5.1 Use monitoring reports and external events to identify any problems and changes that require a systemic response

5.2 Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems

5.3 Devise amendments to systems and implementation or other plans where required

5.4 Prepare recommendations for system amendments, planning and implementation

5.5 Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.5, 3.1, 3.2, 4.1, 4.2, 5.1

• Critically evaluates content from a range of structurally complex texts and applies to own context

Writing

1.1, 1.2, 1.5. 2.1, 3.1-3.4, 4.1, 4.2, 4.3, 4.4, 5.2, 5.4, 5.5

• Uses clear, accurate and relevant language to organise, record and update information and complete workplace documentation

Oral Communication

1.1, 3.1, 3.4, 4.4, 5.5

• Employs active listening and questioning techniques to confirm requirements
• Clearly articulates plans and responsibilities to relevant personnel using appropriate language and features

Numeracy

1.1, 1.4, 2.1, 2.4

• Identifies and comprehends numerically expressed information in financial records and other business documentation that informs of recordkeeping system requirements
• Assesses need for numerical information in metadata and calculates costs associated with system structure and operation

Navigate the world of work

3.3, 4.1, 5.1, 5.2

• Develops and maintains organisational policies and procedures, monitors adherence, and understands how own role contributes to broader goals of the work environment

Interact with others

3.4, 4.3, 5.5

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Get the work done

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 4.4, 5.1, 5.2, 5.3

• Takes responsibility for planning and organising own workload and tasks to ensure work deadlines are met
• Makes decisions by using systematic, analytical processes, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Understands the purposes, specific functions and key features of digital systems and tools
• Recognises and addresses some unfamiliar problems of increasing complexity within own scope

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBRKG502 Manage and monitor business or records systems

BSBRKG502B Manage and monitor business or records systems

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.