Unit of competency details

BSBRKG304B - Maintain business records (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBRKG304 - Maintain business recordsUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 01/Sep/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
AUM - Automotive ManufacturingAutomotive Manufacturing 1.0 
LMF02 - Furnishing Training PackageFurnishing Training Package 6.0-8.1 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-5.1 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
PSP12 - Public Sector Training PackagePublic Sector Training Package 1.0 
MSF - Furnishing Training PackageFurnishing Training Package 1.0-1.3 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
SIF08 - Funeral Services Training PackageFuneral Services Training Package 1.1 
CUL11 - Library, Information and Cultural Services Training PackageLibrary, Information and Cultural Services Training Package 1.0 
AUM12 - Automotive ManufacturingAutomotive Manufacturing 1.0 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1-4.2 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
SIF - Funeral ServicesFuneral Services 1.0-2.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 1.0-1.4 
AUM08 - Automotive ManufacturingAutomotive Manufacturing 1.1 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SFI30311 - Certificate III in Seafood Industry (Environmental Management Support)Certificate III in Seafood Industry (Environmental Management Support)1-5 
PSP52312 - Diploma of TranslatingDiploma of Translating
PSP52410 - Diploma of InterpretingDiploma of Interpreting1-2 
AUM40113 - Certificate IV in Automotive ManufacturingCertificate IV in Automotive Manufacturing
AUR40712 - Certificate IV in Automotive Body Repair TechnologyCertificate IV in Automotive Body Repair Technology1-3 
AUM40112 - Certificate IV in Automotive ManufacturingCertificate IV in Automotive Manufacturing
CPP30711 - Certificate III in Waste ManagementCertificate III in Waste Management
FNS30110 - Certificate III in Financial ServicesCertificate III in Financial Services
SIF30113 - Certificate III in Cemetery and Crematorium OperationsCertificate III in Cemetery and Crematorium Operations1-2 
LMF31608 - Certificate III in Security Screens and GrillsCertificate III in Security Screens and Grills1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to maintain the records of a business or records system in good order on a day to day basis.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals requiring some understanding of relevant theoretical knowledge relating to recordkeeping functions. It is not assumed that individuals at this level would have responsibility for supervising the work of others; however it is assumed that as a recordkeeping practitioner their work will support effective recordkeeping and governance practices across the organisation.

The application is in relation to the maintenance of records from an existing business or records system that has guidelines and processes to assist in the process. Work carried out in the interest of system maintenance will be performed under supervision or in consultation with more senior staff or users of the system.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Collate business records

1.1. Identify individual records  or information  which should be incorporated into business or records system  according to organisational criteria

1.2. Sort records in accordance with workplace requirements

1.3. Adhere to security and access requirements  in accordance with organisational procedures

2. Update business or records system

2.1. Identify and record control information for describing new records to be incorporated into business or records system

2.2. Update control information describing movement or use of records within business or records system

2.3. Accurately record and update control information in business or records system

2.4. Identify and remove records of completed business activities from current system for disposal

3. Prepare reports from the business or records system

3.1. Interpret requests for reports  and clarify the content and frequency sought, where necessary

3.2. Prepare reports from business or records system in accordance with instructions or request

3.3. Prepare reports in accordance with organisational security and access procedures

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to explain and clarify procedures, and to interview users to identify their records/information needs
  • literacy skills to read and interpret nature of record content, functions and problems
  • problem-solving and analysis skills to identify and manage records.

Required knowledge 

  • key provisions of relevant legislation from all forms of government, regulations, standards and documentation that may affect aspects of business operations, such as:
  • AS 5044.1:2002 AGLS Metadata element set
  • AS 5090:2003 Work process analysis for recordkeeping
  • AS ISO 15489:2004 Records management
  • AS ISO 23081.1:2006 Information and documentation - Records management processes - Metadata for records - Principles
  • Australian Stock Exchange(ASX) Principles of Good Corporate Governance
  • ethical principles
  • codes of practice
  • privacy and freedom of information
  • archives and records legislation
  • occupational health and safety
  • general principles and processes of records management and records management systems, such as:
  • systems of control
  • records continuum theory
  • mandate and ownership of business process
  • environmental context
  • records characteristics.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • complying with organisational procedures and workplace requirements
  • knowledge and understanding of business or records systems
  • accurately recording information.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated work environment
  • access to office equipment and resources
  • access to examples of records, recordkeeping systems and policies
  • access to workplace reference materials such as procedural manuals and company policies.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of authenticated documents from the workplace or training environment
  • oral or written questioning to assess knowledge of general principles and processes of business or records systems.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • administration units
  • other knowledge management units.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Records  may be:

  • at different stages of use:
  • active
  • archival
  • digital:
  • remote drives
  • servers
  • CDs
  • DVDs
  • imaging systems
  • PC-based applications
  • mainframe
  • physical:
  • audio-visual or multimedia
  • graphic
  • microform
  • paper-based (acid free or multiple copies
  • from a variety of sources:
  • already in the custody of the organisation
  • in the process of being transferred between organisations

Information  may include:

  • customer relationship management
  • expenditure
  • human resources management
  • invoicing/sales
  • legislative/regulatory/licensing compliance
  • risk management
  • stock control
  • taxation, asset management

Business or records systems  may be:

  • archival control systems
  • business systems
  • cash register-based systems
  • characteristics relating to:
  • aggregations
  • context
  • entities
  • metadata
  • current business or records systems
  • electronic records and document management system (ERDMS)
  • informal
  • paper-based accumulation and card systems
  • PC-based accounting systems, employee and tax records systems
  • proprietary recordkeeping package
  • storage facilities systems
  • systems unique to individual workplaces and organisations

Security and access requirements  may relate to:

  • individuals or positions of individuals
  • protection of privacy
  • security restrictions
  • trade secrets or commercial-in-confidence information

Reports  may be:

  • ad hoc
  • computer generated
  • hand prepared
  • part of a management solution for another support/operational function
  • regular records management reports
  • system management reports

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Knowledge Management - Recordkeeping

Co-requisite units

Co-requisite units