Unit of competency details

BSBRES401A - Analyse and present research information (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBRES401 - Analyse and present research informationUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
1 1 (this release) 24/Sep/2008

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
WRH06 - Hairdressing Training PackageHairdressing Training Package 2.2 
TAE10 - Training and EducationTraining and Education 1.0-3.4 
SIT12 - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-2.0 
SIT07 - Tourism, Hospitality and Events Training PackageTourism, Hospitality and Events Training Package 2.3-3.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.1 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3-3.3 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.2 
RGR08 - Racing Training PackageRacing Training Package 1.0-2.0 
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
PSP12 - Public Sector Training PackagePublic Sector Training Package 1.0 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1-4.2 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
HLT - HealthHealth 1.0-1.3 
FPP10 - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-1.3 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.0-2.3 
FPI05 - Forest and Forest Products Training PackageForest and Forest Products Training Package 3.0 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-5.1 
FDF10 - Food ProcessingFood Processing 1.0-4.1 
DEF12 - Defence Training PackageDefence Training Package 1.0-2.0 
CUV11 - Visual Arts, Crafts and Design Training PackageVisual Arts, Crafts and Design Training Package 1.0 
CUS09 - MusicMusic 1.1-1.2 
CUF07 - Screen and Media Training PackageScreen and Media Training Package 1.2 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 6.0-9.2 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 
AHC10 - Agriculture, Horticulture and Conservation and Land ManagementAgriculture, Horticulture and Conservation and Land Management 2.0-8.0 
ACM10 - Animal Care and ManagementAnimal Care and Management 1.0-3.0 

Qualifications that include this unit

WRH40209 - Certificate IV in TrichologyCertificate IV in Trichology
WRH40109 - Certificate IV in HairdressingCertificate IV in Hairdressing
TAE50310 - Diploma of International Education ServicesDiploma of International Education Services1-3 
TAE40110 - Certificate IV in Training and AssessmentCertificate IV in Training and Assessment1-4 
SIT60313 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality
SIT60312 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality1-3 
SIT60307 - Advanced Diploma of HospitalityAdvanced Diploma of Hospitality
SIT50412 - Diploma of Holiday Parks and ResortsDiploma of Holiday Parks and Resorts1-3 
SIT50409 - Diploma of Holiday Parks and ResortsDiploma of Holiday Parks and Resorts
SIT50313 - Diploma of HospitalityDiploma of Hospitality
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Accredited courses that have this unit in the completion mapping

CodeTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
81128ACT - Advanced Diploma of Forensic Science (Document Examination)Advanced Diploma of Forensic Science (Document Examination) 
81127ACT - Diploma of Forensic Science (Document Examination)Diploma of Forensic Science (Document Examination) 
80892ACT - Diploma of Ecology and Environmental ManagementDiploma of Ecology and Environmental Management 
39292QLD - Certificate IV in Justice StudiesCertificate IV in Justice Studies 
39277QLD - Diploma of Business and Commerce StudiesDiploma of Business and Commerce Studies 
30957QLD - Certificate IV in Language, Literacy & Numeracy Assessment and TrainingCertificate IV in Language, Literacy & Numeracy Assessment and Training 
22276VIC - Advanced Diploma of Legal PracticeAdvanced Diploma of Legal Practice 
22258VIC - Certificate IV in EAL (Further Study)Certificate IV in EAL (Further Study) 
22227VIC - Certificate IV in Forensic InvestigationCertificate IV in Forensic Investigation 
22146VIC - Certificate IV in Safety Leadership (OHS) - ConstructionCertificate IV in Safety Leadership (OHS) - Construction 
22053VIC - Advanced Diploma of Legal PracticeAdvanced Diploma of Legal Practice 
22014VIC - Diploma of Public Health Regulation (Food)Diploma of Public Health Regulation (Food) 
10467NAT - Diploma of Work Skills for Career Advancement and ManagementDiploma of Work Skills for Career Advancement and Management 
10342NAT - Certificate IV in Justice (Aboriginal and Torres Strait Islander)Certificate IV in Justice (Aboriginal and Torres Strait Islander) 
10219NAT - Diploma of Holistic Management - Sustainable Rural Lands, Business and CommunitiesDiploma of Holistic Management - Sustainable Rural Lands, Business and Communities 
10092NAT - Certificate IV in Skills for Career PathwaysCertificate IV in Skills for Career Pathways 


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Gather and organise information

1.1. Gather and organise information  in a format suitable for analysis, interpretation and dissemination in accordance with organisational requirements 

1.2. Access information held by the organisation ensuring accuracy and relevance in line with established organisational requirements

1.3. Ensure that methods of collecting information  are reliable and make efficient use of resources in accordance with organisational requirements

1.4. Identify research requirements for combining online research with non-electronic sources of information

1.5. Use business technology  to access, organise and monitor information in accordance with organisational requirements

1.6. Update, modify, maintain and store information, in accordance with organisational requirements

2. Research and analyse information

2.1. Clearly define objectives of research  ensuring consistency with organisational requirements

2.2. Ensure that data and research strategies  used are valid and relevant to the requirements of the research and make efficient use of available resources

2.3. Identify key words and phrases  for use as part of any online search strategy, including the use of Boolean operators  and other search tools

2.4. Use reliable methods of data analysis  that are suitable to research purposes

2.5. Ensure that assumptions and conclusions used in analyses are clear, justified, supported by evidence and consistent with research and business objectives 

3. Present information

3.1. Present recommendations and issues in an appropriate format, style and structure using suitable business technology

3.2. Structure and format reports in a clear manner that conforms to organisational requirements

3.3. Report and distribute research findings in accordance with organisational requirements

3.4. Obtain feedback  and comments on suitability and sufficiency of findings in accordance with organisational requirements

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • literacy skills to read, write and understand a variety of texts; and to edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information
  • problem-solving skills to deal with information which is contradictory, ambiguous, inconsistent or inadequate
  • technology skills to select and use technology appropriate to a task
  • research skills to identify and access information.

Required knowledge 

  • key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • occupational health and safety (OHS)
  • organisational record keeping/filing systems, security procedures and safe recording practices
  • organisational policies and procedures relating to distribution of workplace information, and legal and ethical obligations
  • research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively.

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • presenting information and data
  • maintaining and handling data and documents systematically
  • analysing and interpreting data to support organisational activities
  • knowledge of research processes and strategies to identify new sources of information.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • examples of research tasks and resources.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • observation of presentations
  • review of documentation outlining recommendations and issues
  • review of reports outlining research findings.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • general administration units
  • IT use units
  • Governance units

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information  may include:

  • demographic data
  • service delivery records
  • computer databases (library catalogue, customer records, subscription database, internet)
  • computer files (letters, memos and other documents)
  • correspondence (faxes, memos, letters, email)
  • financial figures
  • forms (insurance forms, membership forms)
  • information on training needs
  • invoices (from suppliers, to debtors)
  • marketing reports/plans/budgets
  • personnel records (personal details, salary rates)
  • production targets
  • sales records (monthly forecasts, targets achieved)

Organisational requirements  may include:

  • anti-discrimination and related policy
  • business and performance plans
  • Code of Conduct/Code of Ethics
  • defined resource parameters
  • ethical standards
  • goals, objectives, plans, systems and processes
  • information protocols
  • legal and organisational policies, guidelines and requirements
  • management and accountability channels
  • OHS policies, procedures and programs
  • procedures for updating records
  • quality assurance and/or procedures manuals
  • security and confidentiality requirements

Methods of collecting information  may include:

  • checking research provided by others
  • checking written material including referrals and client files
  • individual research
  • information from other organisations
  • interviews with community members, colleagues/customers
  • observation and listening
  • previous file records
  • questioning (in person or indirect)
  • recruitment applications and other forms

Business technology  may include:

  • answering machine
  • computer
  • fax machine
  • photocopier
  • telephone

Objectives of research  may include:

  • comparative analysis
  • hypothesis testing
  • identification of trends
  • industry pricing policies
  • process mapping
  • situational diagnosis

Research strategies  may include:

  • data analysis
  • documentation reviews
  • focus groups
  • interviewing colleagues and clients
  • online searching
  • product sampling
  • subscription databases

Key words and phrases  may include:

  • American spellings when searching online
  • cultural or geographic terms
  • using different thesauri in different databases

Boolean operators  may include:

  • exclude - / NOT
  • include +/ AND
  • or
  • phrase searching " "/( )
  • variations, depending on the resource being used

Methods of data analysis  may include:

  • data sampling
  • feedback on results
  • peer review
  • review of previous research
  • statistical analysis

Business objectives  may include:

  • community capacity building
  • community development
  • service provision
  • business planning
  • financial performance
  • flexibility, responsiveness
  • interpersonal communication
  • marketing and customer service
  • organisational values and behaviours
  • people management
  • work procedures and quality assurance manuals

Feedback  may include:

  • audit documentation and reports
  • comments from community, board members, clients and colleagues
  • customer satisfaction questionnaires
  • quality assurance data
  • returned goods

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Knowledge Management - Research

Co-requisite units

Co-requisite units