Unit of competency details

BSBREL403 - Implement international client relationship strategies (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBREL403A - Implement international client relationship strategiesUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080509 Public Relations  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080509 Public Relations  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement a defined organisational strategy for developing international client relationships, marketing plans and marketing strategies for specified international target market.

It applies to individuals working with minimal supervision but with the support and assistance of a more senior person within the organisation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Development – International Business

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement culturally appropriate interpersonal communication with clients

1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients

1.2 Use culturally appropriate interpersonal communication styles with international clients

1.3 Seek feedback on appropriateness of communication style

1.4 Make changes to communication style as a result of feedback

2. Implement client relationship strategy

2.1 Seek clarification of details of the existing organisational client relationship strategy as required

2.2 Determine processes and practices to implement the client relationship strategy with international clients

2.3 Implement the client relationship strategy with international clients

2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

3. Monitor and improve client relationship strategy

3.1 Maintain records of client interactions according to organisational procedures

3.2 Seek feedback on quality and effectiveness of interactions with international clients

3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy

3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

2.1, 2.2, 2.3, 3.1

  • Integrates information and ideas from a range of sources and critically analyses data to determine and maintain effective engagement methods and strategies

Writing

1.1, 1.2, 1.3, 2.1-2.4, 3.1-3.5

  • Requests information using clear and detailed language in a format appropriate to audience and purpose
  • Records details accurately, using industry-specific language in format required by the organisation

Oral Communication

1.1-1.4, 2.1, 2.3, 2.4, 3.1-3.4

  • Engages with others using culturally appropriate language and non-verbal features
  • Uses active listening and questioning techniques to confirm understanding

Navigate the world of work

2.1, 2.4, 3.1, 3.4

  • Understands own role in contributing to organisational strategic direction
  • Complies with organisational policies and objectives

Interact with others

1.1, 1.3, 2.1, 2.4, 3.2, 3.3, 3.4

  • Uses a range of strategies to establish a sense of connection and build rapport with others
  • Identifies and explores differences in a diverse range of people in the work context and makes adjustments to communication in recognition of these differences

Get the work done

1.1, 1.3, 1.4, 2.1-2.4, 3.1-3.6

  • Takes responsibility for planning, sequencing and prioritising tasks for efficient and effective outcomes
  • Uses analytical processes to identify problems, gather relevant information, evaluate options and determine solutions

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBREL403 Implement international client relationship strategies

BSBREL403A Implement international client relationship strategies

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • demonstrate and use culturally appropriate communication styles across a range of clients
  • demonstrate client interactions are in line with relationship strategy and contribute to business performance
  • complete monitoring performance to make improvements to processes and practices
  • demonstrate knowledge of cultural awareness relevant to international clients.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify and overview the knowledge of key provisions of relevant legislation that affects business operations, codes of practice and national standards
  • explain cultural awareness relevant to international clients
  • describe the application of an organisational client relationship strategy.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development – international business field of work and include access to:

  • office equipment
  • resources
  • relevant workplace documents
  • feedback from clients.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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