Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop crisis management plans

1.1 Conduct research to identify crisis management best practice

1.2 Consult relevant groups and individuals for input into the crisis management plan

1.3 Document, distribute and maintain organisational crisis management plan

1.4 Ensure organisational crisis management plan is clearly understood by relevant groups

1.5 Ensure crisis management plan complies with organisational policies and legal and ethical requirements

1.6 Practise simulated crisis responses

2. Implement a crisis management plan

2.1 Set up a dedicated crisis resource centre

2.2 Develop a crisis response team to deal with media and conduct issue tracking

2.3 Monitor media to ensure the organisation is aware of possible crises

2.4 Implement and monitor issues tracking systems according to crisis plan

3. Review and update crisis management plans

3.1 Consult managers and employees about the effectiveness of the crisis plan

3.2 Amend crisis management plan as necessary to comply with legal and ethical requirements

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.5, 2.3, 2.4, 3.2

• Interprets and analyses complex information from relevant sources to confirm requirements

Writing

1.2-1.3, 3.2

• Records results of research and feedback
• Uses clear and precise language, and suitable formatting and style, to develop and update crisis management plans

Oral Communication

1.2, 1.4, 2.2, 3.1

• Employs listening and questioning techniques to clarify information and confirm understanding
• Clearly articulates information using language and features suitable to diverse audiences

Navigate the world of work

1.5, 3.2

• Understands and complies with to all legal and regulatory responsibilities related to own work

Interact with others

1.2, 1.4, 2.2, 3.1

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Collaborates with others to achieve shared understanding

Get the work done

1.1, 1.3, 1.4, 1.6, 2.1, 2.2, 2.4

• Organises and implements tasks required to achieve required outcomes, with an awareness of how the outcomes contribute to the organisation's goals
• Uses analytical processes to decide on appropriate approach to crisis management

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPUB504 Develop and implement crisis management plans

BSBPUB504A Develop and implement crisis management plans

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.